My sister's cat Tiggers had an aural hematoma and she asked for my help since she couldn't afford…read moreto pay to take him to the Vet. When asked where she normally went for vet care, she said Salty Paws near where she lives in Hampton. Since I live in VA Beach, I asked my son to drive the 45mins north to take Tiggers to the vet. Visit #1 on 6 Nov: $500, said needed some shots and flea treatment and to come back 10 Nov. Attempted Visit #2: Major wreck and fire on the 64. Took my son over an hour to drive from VA Beach For Tiggers scheduled appointment and turned away for being FOUR minutes late. FOUR! after an hour drive across town. Told to come back the next day. By the way, I am a Navy healthcare provider and it is preposterous to turn someone away prior to 15minutes past the scheduled appointment time as we take into consideration traffic and travel throughout the Hampton Roads area. Visit #3 11 Nov: another $500 for them to put a straw through his ear, give some more meds and scheduled follow up 2 weeks later. 1 week later and the poor cat is still miserable without any obvious decrease of swelling to his ear. Blood is matted into his fur down the side of his face. So we decide to take him to a local vet in VA Beach. We simply can't wait another week because we're really concerned for the misery of this cat. Being turned away for being 4mins late the last time really ticked me off and I was no longer feeling like I wanted to continue care with Salty Paws at this point. Local Vet takes one look at Tiggers and exclaims: What the HECK is that???!!! Do you mind if we take a picture so we can train our vets on what NOT to do??? The straw that was supposed 'drain' his ear, literally went straight through-- so how the heck was this providing any drainage?? The blood and pus seeped out from around the straw, not through it. And of course another $500 for that visit. Vet pulled out the tube, gave some more meds plus an antibiotic (since Salty Paws didn't give him one despite being at major risk for infection) fully drained the ear, kindly shaved the area where the fur had gotten filled with blood, and then had to stitch up the mangled mess that was done at Salty Paws. The Vet was also incredibly concerned that Salty Paws didn't have any detailed medical documentation about the treatment they provided Tiggers. For human healthcare this would be considered MALPRACTICE. This place felt like they were more concerned with a cash grab than actually improving the health of my cat in swift, compassionate way. Tiggers (now my family cat adopted from my sister) got his stitches out today and is feeling much better.

I absolutely LOVE this office and the staff. The knowledge they have means no guessing or expensive…read moretesting unless its absolutely necessary. They explain everything so we understand and their love of the animal is clear. They dont rush you out the door so there is a wait sometimes, but I appreciate the time they spend and its ok. Dr B is amazing with our English bulldog. Seeing her care and concern makes my heart happy.

We visited for her biannual exam. I was impressed this visit. The staff was nice , the place was…read moreclean and Dr. Renn, as always, was awesome. We have been coming here for over 15 years. Their prices are reasonable and many services are offered. (I moved the trash can in the table so my dog couldn't get in it )

Kind, clean and efficient. Your pet is their priority. We have taken our Dogs and Cats to them for…read moreall sorts of yearly care, shots, surgeries, and other services. They are a great team of Vets and Vet Techs.

Have been taking my animals here for years and I never had an issue until the last time we went for…read morethe regular checkup which we normally always pay in full and they gave my dog something that she was allergic to so she almost died so we had to take her back then they triple charged me and then wouldn't work with me to get the payments made. And then never even put it in our chart what it was that they gave her that she was allergic to so I had to make sure that they did that.

We were away from home on a 6 week trip around the Williamsburg and Chesapeake Bay Area. Our 13-1/2…read moreyear old beloved Gordon Setter with kidney disease took a turn for the worse our first week into the trip. After speaking to a few area vet clinics who would not take the time to discuss euthanasia, we were able to speak to Dr. Bates in person that afternoon with our dog. He was the most caring, knowledgeable, and gentle vet possible. He gave us options of treatment, which would not last long, but he explained a few procedures to us. After making the final decision to euthanize our dog, she never felt a thing and passed away peacefully. The clinic personnel took care of her remains and made the arrangements to send them back to us at home. They went above and beyond making sure we received them properly and they were handled carefully. We're so lucky we found the people at Abington clinic in Hayes who so thoroughly took care of our baby. Thank you for providing us peace of mind and respect.

Had a great experience here! Just recently moved and the way my dog's surgery timed with the move…read moremeant his stitches needed to get removed here. The staff was so kind and welcoming. Dr. Garmin sat on the floor to play with my doggo to make him comfy with her. I also wanted to mention cause I saw some not great reviews regarding pricing. They told me they would charge me $25 for his senior well visit and the stitch removal was going to be complimentary over the phone. When I went to get charged they were going to charge me for both the visit and the removal but I brought up the phone conversation and they honored it without even checking with the staff who I spoke to. I really appreciated that. I thought that was an amazing price for both services and I appreciated how they handled the miscommunication. Great customer service!

I could not believe this place called me after my dog has been dead for over a year to schedule his…read morevisit - with a vet he never saw to begin with. When I called the woman who answers the phone in the office - the same one I told at the start of the year to remove me from contact, she blamed it on the boarding care side of the business. But it WASN'T, because the voicemail that I received was from the office for a follow up checkup - where he'd never been once in his life. They also emailed the same with the title of "we can't wait to see XXX again". I can't tell you what sort of grief this has caused me and no one apologized to me when I called to ask AGAIN for them not to contact me - not going back there. If they contact me again for my deceased beloved pet, I'm filing a complaint - not kidding about this.

Paw Addicts saved the day when I needed to book our pup last minute for Christmas. They responded…read morequickly to my request and was able to board my dog in no time. Kimchi is easy going, and though would have no problem being boarded in a kennel, being able to stay in someone's home was the best experience. We did a meet and greet and felt completely comfortable leaving our baby with Paw Addicts for the week. We received frequent updates (with pictures like this one!) on how she was doing. They paid special attention to her knee as she is still recovering from knee surgery. Upon picking her up, she was soft and clean as they gave her a bath and washed her bedding. Julia, her family, and their cute pup Bruce did an amazing job making Kimchi feel at home and cared for. Paw Addicts will be the first place I'll reach out to, and highly recommend!

Awesome service, was great with my very skittish little dogs. So happy to find someone great to…read morecome to my home in Virginia Beach and take care of my little girls.

We have been using Meow Manor for a couple of years, and have used this once already 2026 and have…read morereservations in July for this year. We are very pleased with their care of Lemon and highly recommend the ladies and their care at this facility.

We looked for kitty boarding super last minute and they worked with us. They were very helpful…read more They sent daily pics and videos while we were out town. I highly recommend this place. The staff are great!

Cassie- was such a great help getting Stella- my Golden Retriever certified as a Therapy Dog. She…read moregave me pointers along the way- with better ways to train Stella to make sure that when the time came for testing- she passed with flying colors. Stella is a local celebrity for what she does as a Therapy Dog at the Alexandria Clinic. I cannot imagine not having her as my sidekick every day- brightening everyone's day with the smile and wagging tail to greet my patients daily. Thanks a million to Cassie. Brian Storhaug Physical Therapist- Alomere Health

Avoid this business. HELP BUILD THE CASE: If you have…read moreexperienced this, please report it immediately to the following agencies. High report volume is what forces regulators to take action against repeat offenders: FTC: ReportFraud.ftc.gov CFPB: ConsumerFinance.gov/complaint State Attorney General: OAG.state.va.us BBB: BBB.org/file-a-complaint I paid $5,500 in Jan 2025 for training that failed to meet advertised results. Despite the trainer claiming my dog's condition was "immaculate," he was returned matted and had to be shaved. Worse, the business claimed he was 8.4 lbs, but my vet recorded him at only 6.8 lbs immediately after--a dangerous discrepancy. A refund was refused despite the poor care, and he was dishonest with my bank, Navy Federal.

My beloved indoor cat went missing outdoors for 2 days. We found her late in the evening, and…read morecalled the clinic as soon as they opened the next morning at 7:30AM to see if we could get her a check up ASAP. The receptionist picked up and was able to immediately schedule a check up at 9:15AM the same day. Once we arrived, we were promptly seen by Dr. Bates within 5-10 minutes. He and the staff clearly know how to deal with distraught, uneasy animals. He checked out my cat for any issues and sent us home with some medication and peace of mind! We are grateful the clinic could take us on short notice and ensure our cat didn't pick up any major illness/bugs during her outdoor escape. It wasn't a cheap vet visit, but it was absolute worth it. Our cat has also been seen by Dr. Bates for vaccinations and fleas within the past few years - both of those visits were great experiences as well!

Yesterday I went here to pick up my pups medicine, they know Lakin pretty well and said nothing but…read moregood things about her. But yesterday the lady at the front desk asked how she was and I told her that she is good and handful at times but such a great dog to have. She then looked at me and said, "I hope you don't take any offense to this but German shepherds are working dogs and need to be worked. They don't need to be pets." I was in so much shock I couldn't believe that this woman would ever say something to a customer like that. Utterly rude and unprofessional