As follow up to my poor service experience with Petco Wasilla, I spoke with my vet again regarding…read morethe wellness letter your staff said my vet will know all about. They have six people working in the office and none of them know what you're talking about. They have never issued anything other than the check up report and rabies certificate we gave your staff. They are checking with Petco Corporate but said they've heard of a vet issuing a "wellness letter" to a groomer. How can you improve? Fire your rude incompetent two bit manager and mean girl workers. Petco is a business that should provide good service to its customers. Not your staff rudely lecturing customers about what they want the customer to do when they show up for an appointment that took a month to get. It was a total waste of our time and we will not be back. My hope is those who take time to read this review will arrive at the same conclusion and run for the hills. This place is not worth the brain damage. Stay away.

I visited Petco Wasilla store and talked to a manager regarding my vet putting my dog on…read moreprescription wet food because of allergies. We had 6 cases of non prescription wet canned food that we had ordered because the store was always out of that food. I asked the manager if we could return the 6 cases all with late 2026 expiration dates and he said yes. He said we can do a store credit or put the credit back on your card. The next day I carried 6 cases in to the store and the manager was not in. The sales clerk said we don't accept returns after 60 days. A different manager came out and she pulled up my name and we have no record you purchased this food here. I told her I ordered that food from them in the store for the last 5 years. After 30 minutes of them trying to find my order I pulled up my bank records on my phone and showed her all of the orders. Magically they were able to find my orders. She told me that the manager I met with was new and that they could only give me a store credit. I insisted on a refund. The manger went to the back room to call her boss and came out and said we will only give you a store credit. The new food is only available on line and using the store credit would not allow me to do repeat orders to reduce cost of the case. I agreed and so she started processing the credit in her register and turned to me and said the system will not allow me to process the credit because it is over 60 days since you purchased. I spent over an hour dealing with incompetent people and walked out with the 6cases. I will pay more purchasing from my vet before I will ever step a foot in that store.

They shaved my dog bald in the middle of winter after I told them to leave hair on my dog. They…read moreshaved his whiskers and eye lashes OFF. DO NOT TAKE YOUR PET HERE. I had to leave a star cause yelp makes you

1/10 Experience - Will Not Be Returning For context I've…read morebeen coming here to get my dog groomed for the past two years. When I arrived I was informed the business is under new ownership... I brought my dog in for an 8:30am grooming appointment, but it wasn't until 8:55 when the manager finally arrived and opened the shop. She apologized, but quickly followed it with excuses. I remained polite, but when I asked a few basic questions about the services, she responded with unnecessary rudeness. She had told me I'd receive a call 20 minutes before my dog was finished so I could plan my pickup accordingly. Instead, she called after he was already done. When I mentioned I was 20 minutes away, she became short and dismissive over the phone. When I arrived, she didn't greet me, she just punched the total into the card reader. I asked how my dog did during the groom, and again, her tone was rude and unwelcoming, though she briefly said he did fine. Before the appointment, I had clearly explained how I wanted my dog groomed, including trimming his tail and face like we always do. Neither was done properly, his tail looked untouched, and his face was barely trimmed. On top of that, his ears were still wet, suggesting they didn't fully dry him. His legs were patchy and unevenly groomed as well as around his groin area was untouched. He looked bad. To make matters worse, she was texting on her phone as I was checking out. This experience was unprofessional from start to finish. I won't be returning, and I wouldn't recommend this place to others.

Nice, clean place with a friendly staff. Appointments are easy to make. Special note: Lindsey is a…read moresweetheart and will do her best to give your dog the best cut possible. She listens to what you want and will even call you during the grooming to make sure it's going as intended. Drawbacks : a little pricey. And their dryers are LOUD! Overall strongly recommend - 4.5 stars

I brought my Schnauzer here today. I called this morning and they squeezed him in on the same day!…read moreIt took a while but they were super busy and SUPER friendly. I have never been more pleased with a groomer! They did exactly what I asked! I think I paid $5 more than the dog wash (where I brought him previously) but will bring him to Diana's from now on because they do such an incredible job!

Sheri and the girls always takes great care of my 2 dogs…read more Always recommend! The homestyle boarding is perfect for regular daycare and boarding your pups!

If i could write a zero star review, i totally would. So we drop off my dog, and its her first time…read moreat the groomers, i understand that she would be nervous and scared and move around a lot getting nics and cuts. But this was a little severe cut and they didnt even tell us when they knew about it! My dog was bleeding all over the car and we had to run back and ask for paper towel, and apparently my boyfriend told me the girl was mumbling saying "we forgot to tell you she has a cut" like seriously?? Shouldnt you be telling us before you hand her over ? My dog was crying so much in the car due to the pain. I will never come back to this establishment, i was very skeptical at first, but my boyfriend wanted to go bc VCA biglake was handing out their cards so he just assumed there was a good reason they were handing them out. This place is at a house and it just didnt look right to me, they had big dogs in the fence running around and small dogs looking out the window, just dogs everywhere there was also an rv on the side of the house. And they seemed so poorly ran..fair warning to dog owners check your dogs before you leave..because they will just send your dog without disclosing this kind of information. I really hope my dog does not have an infection from this, trying my best to make her feel comfortable. If i need to take my dog to the vet, i am definitely going to be charging the bill to them!! Another thing is that they told us $80 for everything and then told us its $95 when we were coming to pick her up. My boyfriend told them he heard $80, so the woman on the phone said "if thats what you heard, then thats what you heard." In a very rude and condescending tone. Do not come here, take your pup to a better place with ACTUAL caring groomers! The proof are in the pictures!!

I've been taking my cat there for nail trimming every month for over a year. They have always been…read morevery friendly and efficient. Some time last fall there was an ownership change with the associated confusion, but over all they have been great! I highly recommend them.

In the past two years, I've been taking my four year old Maine Coon cat, Ella, to Frenz Pet Spa for…read moreher monthly nail trimming and grooming. Their incredibly friendly staff has exceptional grooming standards. Tara, the manager and head groomer, is both patient and proficient in her kitty clipping and cutting skills . And she always smiles when she sees Ella coming in. Which as a proud "Cat Mom" makes me very happy! And the fact that their reasonable prices make it affordable on my wallet makes it easy for me to highly recommend Frenz Pet Spa for all your cat (or dog) grooming needs.

First time taking my dog here. They got me in fast and did a great job with her!…read moreI will be going back..

We are so grateful for Denali's Pet Spa! They were able to fit us in for a grooming appointment on…read moreshort notice, which was a huge relief. The staff were friendly and professional, and our pets look great after their appointment. The groomer did a fantastic job.

As we left the recycling plant, we noticed this place. We certainly don't need another dog. We…read morealready have two rescues that keep us plenty busy. But we did want to check out the volunteer possibilities. Super friendly staff and a very organized volunteer process. All the dogs we visited were wagging tails and looking at us expectedly! Certainly worth adopting!! Their faces were so cute. I wanted to take them all home. The two volunteers we engaged in conversation were supreme-o. They were happy, smiling, and upbeat in a way in which it seems they really enjoyed their work. I cannot speak to the adoption process or costs, but it seems like it would run smooth. They have several rooms where dogs can go to meet and greet with potential adopters. I'm not sure about outdoor spaces or how you have your present dogs meet a potential foster sister or brother. I'll make sure to get clarification on that next time.

I have nothing but bad things to say about a place that hinders you from access to looking for an…read moreanimal to adopt and or identify as a lost animal. You must make an appointment to access their facility which will Couse far less adoptions and hinder people from getting a lost pet back. The animals wellbeing and future should out way anything. Creating an invariant for the staff not having to earn their wage out-waying over the animals best interest is applying.

Needed to trim my jack chi nails and they were able to see him on sat. Nail trimming is walk ins…read moreso that's really nice and 5-10 depending if the dog needs more than 1 person. Will definitely be coming here again. Plenty of parking Almost no wait for nail trimming

My friend went in with her dogs and had a great experience. Would highly recommend. Staff was…read moreamazing.

We lost our 16 year old dachshund this June and they took such good care of him. Saved a clipping…read moreof fur and paw print. Very kind staff that treated me and my partner with kindness.

What wonderful and warm staff! Our boy, a 16 yo retired sled dog, was still moving under his own…read morepower but once we arrived and got him out of the car he collapsed on the nearby grass. We knew that when his time came, we wanted it at home and outside where he loved to be. No one was available to come to our home, so we took him to Passages. They accommodated his wish to continue to lay in the grass, in the parking lot area, as it very lightly rained. Thank you for sending our boy on his next adventure in the environment he so loved.

I had hardly any hope that my very reactive dog could ever be around other dogs, but these guys…read morework miracles! At the end of the 4th class we were walking outside, with people and other dogs rushing by us, and my girl was walking next to me and listening to me instead of acting like a possessed devil at the end of her leash. Worth every penny! I will be going back again for my other doggo!