As follow up to my poor service experience with Petco Wasilla, I spoke with my vet again regarding…read morethe wellness letter your staff said my vet will know all about. They have six people working in the office and none of them know what you're talking about. They have never issued anything other than the check up report and rabies certificate we gave your staff. They are checking with Petco Corporate but said they've heard of a vet issuing a "wellness letter" to a groomer. How can you improve? Fire your rude incompetent two bit manager and mean girl workers. Petco is a business that should provide good service to its customers. Not your staff rudely lecturing customers about what they want the customer to do when they show up for an appointment that took a month to get. It was a total waste of our time and we will not be back. My hope is those who take time to read this review will arrive at the same conclusion and run for the hills. This place is not worth the brain damage. Stay away.

I visited Petco Wasilla store and talked to a manager regarding my vet putting my dog on…read moreprescription wet food because of allergies. We had 6 cases of non prescription wet canned food that we had ordered because the store was always out of that food. I asked the manager if we could return the 6 cases all with late 2026 expiration dates and he said yes. He said we can do a store credit or put the credit back on your card. The next day I carried 6 cases in to the store and the manager was not in. The sales clerk said we don't accept returns after 60 days. A different manager came out and she pulled up my name and we have no record you purchased this food here. I told her I ordered that food from them in the store for the last 5 years. After 30 minutes of them trying to find my order I pulled up my bank records on my phone and showed her all of the orders. Magically they were able to find my orders. She told me that the manager I met with was new and that they could only give me a store credit. I insisted on a refund. The manger went to the back room to call her boss and came out and said we will only give you a store credit. The new food is only available on line and using the store credit would not allow me to do repeat orders to reduce cost of the case. I agreed and so she started processing the credit in her register and turned to me and said the system will not allow me to process the credit because it is over 60 days since you purchased. I spent over an hour dealing with incompetent people and walked out with the 6cases. I will pay more purchasing from my vet before I will ever step a foot in that store.

We stopped in to get more cat litter and spoil our cats. Staff is always friends, and able to…read moreanswer questions. They have our litter and soft treats our cats love. The prices for stuff is so much cheaper than Fairbanks. We signed up this time for their awards program.

I just wanted to say I love this store the staff is great the place is clean organize and always…read morehave everything I'm looking for huge and big high five to the staff there for making it a great place I continue to come back as a very Satisfied customer

Dylan loved his birthday cake ! No stomach problems - he ate it in 4 servings :) loved the hat and…read morebandana too!

After Thanksgiving I stopped by AK Bark to pick up a pre-ordered doggy advent calendar and somehow…read moreended up purchasing a bunch of other things. That usually happens when I go there. They have so much to choose from. They happened to have some doggy donut samples out, which immediately grabbed my attention. One doggy donut quickly turned into several because I have three dogs and there was no way they were going to share. The fresh treats were such a fun touch, and I loved seeing options like donuts and cookies available right in the store. AK Bark has a really nice variety of dog toys, clothing, accessories, and treats. Everything was easy to find, and the store itself was clean and well stocked. The staff made the experience even better. Everyone was friendly and helpful. No pressure, just good vibes and great customer service. If you are looking for a place to spoil your dog or dogs a little, AK Bark is definitely worth checking out. As always my German translation, for anyone else who is bilingual out there. Nach Thanksgiving ging ich bei AK Bark vorbei, um einen bestellten Hunde Adventskalender abzuholen, und habe am Ende hab ich natürlich noch viel mehr gekauft. Das passiert mir doch irgendwie jedes Mal. Die Auswahl ist einfach grossartig. Sie hatten zufällig ein paar sample von Hunde Donuts da, von welchen ich sofort eines ausgesuch hab. Aus einem Donut wurden dann schnell mehrere, weil ich drei Hunde habe geht das Teilen nicht, also habe ich zwei zusätzliche gekauft. Die frischen hunde kekse sind wirklich eine tolle Idee, und ich finde es super, dass Sie Sachen wie Donuts und Kekse haben. AK Bark hat eine richtig schöne Auswahl an Spielzeug, Kleidung, Zubehör und Leckereien für alle Hunde. Der Laden sauber, übersichtlich und die Regale voll. Das Team hat das Einkaufserlebnis noch besser gemacht. Alle waren freundlich und hilfsbereit. Kein Verkaufsdruck, einfach eine angenehme Atmosphäre und richtig guter Service. Wenn man seinen Hund oder Hunde ein bisschen verwöhnen möchte, ist AK Bark auf jeden Fall einen Besuch wert.

Petzoo is my go to pet store in Anchorage. It is conveniently located off Dimond Blvd and Old…read moreSeward Hwy, and there is always plenty of parking, which makes quick stops easy. They have a great selection of food for both cats and dogs, along with tons of treats and toys to choose from. This is where I usually shop for canned dog food. They carry the Nulo wet food pouches that my Shiba Inu absolutely loves. He is such a picky eater these days! They also have a good variety of Honest Kitchen products, which I really appreciate. They also have big selection of Stella & Chewy's freeze dried raw dog food toppers. My dogs especially like the raw freeze dried chicken. The place was super clean and organized when I stopped in a couple weeks ago. I don't think I've ever walked out empty handed. The staff is consistently friendly and approachable. They are happy to answer questions and really seem to enjoy helping customers find the right products. Für meine deutschsprachigen Freunde: Petzoo ist mein Lieblings Tierladen in Anchorage. Er liegt in der Nähe vom Dimond Blvd und Old Seward Hyw, und es gibt immer genug Parkplätze. Perfekt, wenn man nur schnell etwas holen will. Sie haben eine richtig gute Auswahl an Futter für Katzen und Hunde, dazu jede Menge Treats und Spielzeug. Hier kaufe ich meistens das nasse futter für meinen Hund. Sie haben die Nulo Pouches, die mein Shiba Inu total liebt. Er ist sehr wählerisch mit seinem futter! Sie haben auch eine gute Auswahl von Honest Kitchen, was ich echt schätze. Ausserdem gibt es eine grosse Auswahl an Stella & Chewy's gefriergetrockneten Toppings. Besonders das gefriergetrocknete Hähnchen mögen meine Hunde richtig gern. Der Laden war sauber und übersichtlich beim letzten mal wo ich forbei ging. Ich kann mich nicht an das letzte mal erinnern wo ich ohne was zu kaufen aus dem laden ging. Das Personal ist durchweg freundlich und offen. Sie beantworten gern Fragen und man merkt, dass sie wirklich Spass daran haben, den Kunden zu helfen und die richtigen Produkte zu finden.

Very friendly and knowledgeable staff. Been going here fur years. Alaskan Store. And I won a…read moreT-shirt today with their prize wheel!!!

Hanging potted plants. Good variety…read more Great supply even after Memorial Day. Friendly staff ( iris) It's not a zoo. Easy to walk around. Huge plant carts. Picked up some great dog treats and Alaska fertilizer.

Our pups love the Yummy Chummies salmon treats in this is the best place in Anchorage to easily…read morefind them. They have multiple flavors and size packs. Around the holidays, this is the place to pick up your Christmas tree. They had so many great options ready for you to take home. The store also has a lot of great info sheets for gardening and animal care.

Customer service is awesome and good quality of food for the value. Worth the drive from Anchorage…read moreto Wasilla.

I had an experience at this store that upset my whole day. Definitely not friendly, not helpful, so…read moreI left without what I came for even though they obviously had it, sticking out everywhere. I can understand people having a bad morning, but don't take it out on your potential customers. You turn them into never again customers. To be fair, they were swamped, there was nobody else but me there, they were swamped by their bad attitudes. This is why they are underdogs.

The store has really good products. However it's filthy and unsanitary. I saw large amounts of…read moremouse droppings near the $120 pound dog food bag I wanted to purchase. When I asked for a manager to see if there was a bag stored in a cleaner area I got a woman with offensive tattoos all over both her forearms who looked more like a carnival show freak than a professional. When I addressed the filthy bathrooms and mouse droppings near the dog food shelf she was rude and as unprofessional as she looked. I will drive to PetSmart moving forward. Shanna was the alleged manager at Pet Zoo who should be be taught how to keep a reasonably clean store and how to talk to people.

It's nice to have a pet store in Eagle River, and locally owned and operated to boot…read more We've stopped into this store a few times and it's always clean, friendly staff and well laid out. It's not a giant store but so far they've had what we needed all but one time, but were able to make do with something else there. Most recently I had to get the Cone of Shame for our boy and I opted for a soft cone, rather than the hard plastic e-collar. I debated on sizes and when I got to the register, the gal asked me about my dog and let me know that if it didn't fit to bring it back to exchange it. She was really nice and has been each time we have been in there. I would be docking them a star due to the prices but I won't; they're definitely higher than some of the big stores but I still choose to go to Pet Zoo because of location, locally owned and customer service!