No transparency in pricing, I was told a price of between £400 and £600 for the removal of two of my cat's teeth. I had to pay £400 before they even booked him in. They refused to provide me with a receipt to use for my insurance claim.
Took my cat in, was told 'you've paid for 90 minutes so we'll see what we can do in that time'. This is absolutely disgusting and not prioritising the animal's health. Half a job was done and I think there's still an issue with the remaining tooth that they couldn't be bothered to take out. No chance in hell am I going near them again as they've made clear that doing the proper treatment for my cat is NOT their priority.
No discharge instructions beyond a basic standard form, no useful guidance. I had to take him in for two post-op check ups where the vets said two entirely different things about him.
If you care about your animals, avoid this place. read more