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    1. Animal Urgent Care

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    Burbank, CA

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    Animal Urgent Care

    4.2 (389 reviews)
    Closed 12:00 pm - 10:00 PM

    Services - Animal Urgent Care

    Pet cremation services

    Emergency pet hospital

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    Reviews With Photos

    Anastasia M.

    Our Mona was attacked by another dog today in the morning ;( and we came here for the first time ... I can't say enough good things about this place. Dr. Thompson was absolutely amazing -- calm, compassionate, and so gentle with our Mona. She took time to explain everything and made sure we understood the treatment plan. You can really feel she cares about animals, not just doing her job. Aleisha at the front desk was an angel. Even though the clinic was busy, she stayed patient, kind, and kept us updated. She made the whole stressful visit so much easier. Thank you guys for being so professional and kind -- you truly helped us through a scary moment. Highly recommend this clinic if you need urgent care for your pet!

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    3 months ago

    They were very respectful, very patient as I said goodbye to my sweet Sofia. It was hard, but they certainly made it more compassionate.

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    Animal Urgent Care Reviews in Other Languages

    Ask the Community - Animal Urgent Care

    How much is initial urgent care fee?

    As of July 2024, it's $120 for the intake exam, then obviously more for whatever the animal needs after the exam.

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    Review Highlights - Animal Urgent Care

    Linney called me and clearly explained all the options and how he was going to proceed with examining my cat.

    Mentioned in 36 reviews

    Read more highlights

    VCA Animal Specialty Group

    VCA Animal Specialty Group

    (1k reviews)

    Atwater Village

    We have had to bring 2 cats here in the past 3 years, both of whom were suffering with cancer. We…read moredidn't want them to suffer, and this place was recommended by a friend who had euthanized her pet here. We got an appointment immediately. When we arrived we were almost immediately brought to a room (where they wrote his name on the door window) and were told that were could take as long as we liked - even before they had me fill out our paperwork. The explained the procedure, took him to install a catheter and brought him back. Again we were told to take as long as we needed. The procedure took less than a minute and I held him the entire time. It was quiet and painless (for him). After they gave me a paw print imprint and hair clippings (which my friend is going to make jewelry out of) I left without paying! I didn't even realize it until a few hours later and when I called to apologize (and pay) they were so understanding and friendly. The only negative thing I can say is that the parking lot is kind of small and this vet seems to be very popular. It's not a vet visit I hope you never need to go through, but if you are in a situation in which you need to, this is the gentlest space with sweetest, kindest staff.

    FOREVER TRAUMATIZED BY DR. OHASHI & TEAM…read more I'm here to echo the MANY traumatic experiences from people who were seen by Dr. Ohashi - the primary oncologist at VCA and truly an evil human being. A negative experience that not only negligently left our dog PARALYZED in his final days but also spending unnecessary money on a treatment that would not benefit him. It's truly unbelievable that this horrid woman still maintains a job let alone a client facing role in this hospital. I brought my sweet boy Obi in urgently after an unexpected and gruesome cancer diagnosis that we received only 72 hours prior to our appointment with Ohashi. Naturally we were blindsided, devastated, and confused with a million questions about how this could have happened. I spent 20 solid minutes talking to her assistant Dr. Josie trying to thoroughly explain Obi's medical history over the last 2 years as well as what we had been told by our primary vet (which was that he was perfectly healthy as far as they could tell), and that we were given no signs or indications that he had been sick or in any kind of pain. Dr. Josie appeared understanding and empathetic until she left and return with Ohashi and then she never spoke or looked at us directly in the eye again. It was cruel and unusual. I then tried to reexplain everything to Ohashi but her English was so terrible it was like talking to an AI Chatbot and she never fully acknowledged or responded to a single thing I said to her in the 2 days we spent with her. Instead she spoke to us as if we had left our dog to suffer in pain for years on end and repeated statements such as "how long are you going to continue to make him suffer like this" as my husband and I sobbed begging her to listen to us and understand. In addition to this, we clearly stated to Ohashi that Obi was having trouble walking on his hind legs. He had been taken for X-rays and when Ohashi came to speak with us she told us he was having trouble walking on his front legs. Again, we tried to explain that this was incorrect and we had not experienced this with him and she flat out told us we were wrong. AGAIN she was incapable of listening and understanding. Shortly after, they brought Obi back to us and he could barely walk on his front legs. We had never seen this before and it was clear he had been severely injured during the X-rays. This was the last day Obi ever walked again. That night he became paralyzed. We 100% attribute this to how he was handled during the x-rays. After he became paralyzed, Ohashi told us to come back and give him an infusion of medication that would help him walk again. This treatment cost $1200 and it wasn't until after he was given the treatment that we were told by Ohashi that it wouldn't work on him if the issue was neurological (versus due to his cancer). The second she told us this we (even as non-veterinarians) could immediately see that he was knuckling over his paws when he tried to walk meaning that issue was always neurological and zero assessments or acknowledgements were done to help determine this before gouging us for unnecessary treatments. Ohashi was unfeeling, uncaring, and negligent. She was did not listen or understand anything we tried to explain to her nor did she offer us any kind of support or resources. Without support from better doctors we would have rushed our goodbye with our sweet boy sooner than we needed too. Ohashi is incapable of kindness and understanding and should not be allowed to practice medicine. In Obi's final days, he suffered unnecessarily. We all did.

    Eagle Rock Animal Emergency - Eagle Rock Animal Emergency Opened under new ownershop

    Eagle Rock Animal Emergency

    (88 reviews)

    Eagle Rock

    My dog fractured her radius and ulna on 2/14. I paid the estimate invoice, a whopping $1898.50…read more There were some double charges, paid ($240) for a splint that my dog never got because they didn't have the right size. I have still not received my finalized invoice despite requesting it multiple times, I've tried to be patient but can't seem to understand what the hold up is. I read the reviews before coming here but because it was an emergency decided to come in anyway. My insurance is requesting documentation and they still aren't providing the finalized invoice. I had to leave my dog overnight, they said she was an obnoxious puppy, which probably meant she was barking all night. I asked if she could have her blanket with her and they said "if she pees on it, we'll have to package it up" I clearly didn't care about that. I don't think they gave my dog her blanket because when they brought her out she had some random blanket. She was also soaking wet from her bottom which leads me to think she was probably sitting in her pee and they rinsed her off before giving her to me. Still waiting for the invoice 3/19. The hospital shut down 3/21. Still no invoice, no refund, etc. My dog fractured her radius and ulna on 2/14. I paid the estimate invoice, a whopping $1898.50. There were some double charges, paid ($240) for a splint that my dog never got because they didn't have the right size. I have still not received my finalized invoice despite requesting it multiple times, I've tried to be patient but can't seem to understand what the hold up is. I read the reviews before coming here but because it was an emergency decided to come in anyway. My insurance is requesting documentation and they still aren't providing the finalized invoice. I had to leave my dog overnight, they said she was an obnoxious puppy, which probably meant she was barking all night. I asked if she could have her blanket with her and they said "if she pees on it, we'll have to package it up" I clearly didn't care about that. I don't think they gave my dog her blanket because when they brought her out she had some random blanket. She was also soaking wet from her bottom which leads me to think she was probably sitting in her pee and they rinsed her off before giving her to me. Still waiting for the invoice 3/19. The hospital shut down 3/21. Still no invoice, no refund, etc.

    If I could no stars- I would. This has been a nightmare. I brought in my cat with blood in urine at…read moremidnight February 26. I was charged $2500 for the sedation, catheter, and after care for two days. Sadly, he died during the procedure. He was there less than two hours when he died. I have called, emailed and shown up but no one can give me a refund of the money I paid that wasn't used. How can a car that's there for less than 2 hours cost $2500? Now, they are closed and I have no idea how to get my money back. Anyone out there have ideas??

    BluePearl Pet Hospital - TrueCare for pets Emergency Vet

    BluePearl Pet Hospital

    (2k reviews)

    Studio City

    My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

    Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

    Emergency Pet Hospital of Glendora

    Emergency Pet Hospital of Glendora

    (396 reviews)

    I cannot say enough good things about the staff at Emergency Pet Hospital of Glendora…read more Friday night was one of the most stressful nights I've experienced as a pet owner. My Frenchie was having her first litter, and things became very chaotic very quickly. On the way to the hospital, she had her first puppy right there in the front seat of my truck! When we arrived, I called to let them know what was happening, and they were kind enough to come outside and help bring her and her newborn puppy inside. From that moment on, I felt like she was in good hands. The staff was incredibly welcoming, gentle, and compassionate. They knew how to keep me calm without overwhelming me with how serious her C-section was. I was scared and had so many questions, but someone was always there to explain the process and talk me through what was happening. There was honestly no wait time, they took her in right away. I also really appreciated how comfortable they made me feel discussing the cost of everything. I never felt pressured or like I was being pushed to make a decision based on money. Everything was explained clearly, and I felt respected throughout the entire experience. My Frenchie is now home recovering, and I'm so grateful to everyone who took care of her and her puppies. Thank you for being so kind, patient, and compassionate during what was an incredibly scary night for me. I truly appreciate everything Dr. Roy & team did for my girl.

    While the staff seem "nice" I really question the Vet's skills and capabilities. We waited for SIX…read more(yes 6) HOURS while literally NOTHING was done to assess our pet. When we finally were called in to an exam room, we sat for another 20-30 minutes waiting...then the Vet came in and asked us what our concerns were about our pet.. Keep in mind, THEY HAD OUR PET IN THE BACK after we completed paperwork about the concerns 6 hours prior. At that time, the Vet then started insinuating that the pet 'could have' pancreatitis and a few other strange diseases which we inherently knew was not the case. The issue we Pruitt the pet in for was very specific and basic. Needless to say, we quite literally grabbed our pet and left. I'd recommend staying clear of this place.

    ACCESS Pasadena - Our emergency team is performing CPR.

    ACCESS Pasadena

    (442 reviews)

    We arrived early, so early in fact that the Cardiology Department was not yet open…read more We waited in the car and since their parking lot was open and large it wasn't an issue. It was our first time within the ACCESS network so we did not know that the Cardiology Department was separate from Internal Medicine and the Emergency Department. We didn't know that there were so many varying departments. It didn't set in that this was a specialty clinic not a traditional veterinarian office (even though "specialty animal hospital" is literally in their name...haha). The Cardiology Department was on the second floor in a building shared with other companies. The office was clean and peaceful. The women at the front desk were kind and patient. They answered our questions and were helpful. We were seen quickly in the consultation room and I love that the nurse drew a cute little picture with cat ears and whiskers, and put our cat's name on the white dry erase board that was outside of the consultation room. She listened intently to our concerns as it had already been confirmed that the referring veterinarian had provided our cat's health records. We fully expected to wait a while for the doctor since we were about forty minutes early but about five minutes later Dr. Cole greeted us warmly with a team of onlookers (supporting doctors, maybe interns too not exactly sure). Dr. Cole was patient and explained the process for examining our cat's heart health. He answered our questions and took our fur baby for the testing. Around twenty minutes later he and his team returned with the results. He explained the prescription medicine that would be beneficial for our cat and gave further medical advice for our cat. I really appreciated the transparency and clarity around the results. I felt relieved to have such a warm, competent and friendly doctor handling the care for our fur baby. It wasn't cheap but it was worth it. Grateful to Dr. Steven Cole and ACCESS Pasadena!

    What in the actual BEEEEEP is wrong with this place? We were on vacay for 2 weeks and left my dog…read moreChase with a sitter. When we came back, he was vomiting and having diarrhea for 2 days so I took him to my regular vet and she told me to take him to the ER immediately bc he was severely dehydrated. I arrived here asap to admit my dog and see what's wrong. For the total price of $6251.15, we had 2 overnight stays with a diagnosis of Gastroenteritis and urinary bladder stones with elevated kidney lab values. The drs made it sound like Chase was going to die if he didn't get surgery within the next few seconds. She made it sound extremely urgent. Mind you, he never had any issues peeing prior to this so it was big news to me. She said he has a partial urinary blockage due to the bladder stones in his urethra but he was still peeing. The drs recommendations were to keep him to monitor him overnight and push for urinary catheter and surgery. I didn't agree to urinary catheter or surgery bc I didn't want to do anything invasive to him. They ended up doing the urinary catheter to try and push the stones back in however, they were unsuccessful and couldn't even put the catheter in bc they didn't have a needle small enough so it didn't fit thru his penile bone? So basically they tried and failed but I was still charged for it. Then they continued to push for surgery. Meanwhile all they did was give him anti-nausea meds and IV the whole time he was in there. I was all over the place like okay what should I do? He's my baby and I want the absolute best for him. I decided to finally just take him out the hospital and let him rest at home while finding another location for a second opinion. When I picked him up, poor baby peed like a racehorse for abt 2 mins straight. I have never in my life seen him pee this much and he is 6 years old! They must've kept him in there and not release him for potty breaks/walks the whole time. Vets and hospitals are expensive but this was unbelievable. A money hungry spot and way overpriced. I can't believe they charged 6k for nothing but meds to go home with. Never again.

    UrgentPaws

    UrgentPaws

    (42 reviews)

    We are incredibly grateful for the care and compassion we received from UrgentPaw during one of the…read morehardest moments our family has experienced. When it became time to say goodbye to our beloved 12-year-old Lab, Mac, we had hoped to find an in-home ve to help him pass peacefully in the comfort of his own home. Unfortunately, no one was available, and we were desperate to find an option for our sweet boy. I remembered seeing wonderful reviews about UrgentPaw, so I called to see if they could help us... and I am so thankful that I did. From the moment we arrived, we were met with the warmest, most compassionate care. The staff brought out a gurney and gently helped us transport Mac from our car into the facility. They placed us in a private, dimly lit room with a comfortable couch and calming music playing in the background. Mac was placed on a cozy dog bed and given some water while we spent our final moments with him. The vet techs, doctor, and everyone we encountered at UrgentPaw were incredibly kind, gentle, patient, and sympathetic to what our family was going through. They treated Mac with so much dignity and love, and they gave us the time and space we needed to say goodbye. Saying goodbye to a family member is never easy, but UrgentPaw made an unimaginably difficult experience as peaceful and comforting as it could possibly be. We are so grateful for their support, compassion, and exceptional care of Mac and our family. We truly couldn't have asked for a better experience. Thank you, UrgentPaw, for taking such wonderful care of our sweet Mac.

    My 17 year old dog started peeing blood for the first time ever on a Saturday. It was in the…read moreafternoon so our regular vet was closed, we felt so helpless. We decided to go to UrgentPaws in Duarte and we are so thankful that we did! The staff was kind, compassionate, understanding, and very helpful. I love that they let us know that they had an open door policy so we could accompany our fur baby during any procedures. It helped me feel so much better to be by my baby's side during such a scary time. The staff explained everything they were doing and why, and in terms of pricing, spending the money felt worth it to ensure my dog's utmost safety. They even made sure to discuss treatment plans in including pricing to ensure everything was OK, both with my doggie and financially. We were out of there with treatment and medications in 3 hours which is much faster than I would've thought. HUGE thank you and shout out to the staff!! Thank you for being so caring and understanding during our time of need.

    East Valley Emergency Pet Clinic

    East Valley Emergency Pet Clinic

    (452 reviews)

    This amazing clinic, a wonderful and caring staff, and an amazing Dr. Singh gave their all to help…read moresave our community stray cat PeeWee. The service and care they gave was the best! Dr. Singh offered everything he could to help us and truly cared . Sadly, we lost PeeWee but I am forever grateful he was there with this wonderful staff who watched over him. Thanks to all of you for caring so much. If you need urgent care, this is the place to go. Ignore the negatives. It must been previous owners before .

    Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

    Animal Urgent Care - vet - Updated September 2026

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