Pharmacy is good. Pharmacists are helpful. Like many places they are automating their customer…read morecheck-in process. Now one must enter personal data into a touch screen about yourself and the medications one is picking up. The CVS Pharmacy area is often extremely busy. They handle the majority of prescription customers in this super fast growing city of Anna, TX. One must have some patience, stay calm, have a little understanding (there are only two local pharmacies handling all of Anne, TX + surrounding small town areas. Sometimes mistakes are made. Check your prescription before you leave. All the mistakes get corrected or are explained calmly why they are not mistakes. Customers could stand to "shut up", stop interupting, and listen a bit more. If people can try to understand what is being explained to them, instead of immediately assuming that the Pharmacy wrong. Yelling is un acceptable. Times are changing and local pharmacies are not as friendly places as they used to be. If more people would have a bit more patience and calmness, the majority of pharmacists are perfectly capable of figuring out the complexities of insurance coverage and pricing for all types and shapes of prescriptions and medications. Yes, most CVS pharmacies generally don't answer their phones anymore. They are under staffed. They would appreciate if customers to leave clear, easy to understand phone messages with their birthdate, name, phone number and succinct message. I agree with most everyone about not liking the automated phone answering systems at businesses, but this is how things are now at almost all pharmacies accross the country. AI is here to stay. Personal service exists in fewer places. BUT, good service still exists in many places. The Anna CVS Pharmacy is working on it. Their service has greatly improved from last year (2025). On the other hand, many customers don't understand the new technology, systems, and methods. They want others to figure out what they are supposed to get, but at a lower price and be fast about it. These customers also seem angrier and more rude than ever before. After reading many of the other reviews already posted for the Anna CVS Pharmacy, I am sure I have seen and listened to some of the authors around town. Perhaps they could look in the mirror and notice the corner cutting, illegal parking place taking, trash dropping, rolling stop sign stopping, tailgating, mobile phone distracted, Anna citizen that they have become. Perhaps if more people came better prepared with the information they need to pick up their prescriptions and tried a little harder to be good customers, they would help all of us get better service. On the other had, there are a few of the CVS Pharmacy employees who could use a course in a live classroom (No VIDEOs) about good people skills along with some real time supervised practice using their newly learned skills. Out.

Just an utterly garbage location. The pharmacy has Crappy service, pharmacy takes FOREVER, and they…read morewon't even do the courtesy of answering the phone anymore. They hate the customers. I'd rather drive to a different city if I must use cvs than use this location. Anna family pharmacy like maybe 2 miles down the road is faster, better priced, and much better service.

They had my insurance and now I have to go in person to start over crazy telling me a different…read moreinsurance that never had

Every time I go up there they never seem to have the prescription ready despite getting a message…read morethat it's ready.

Goodness! This place needs some love, me thinks. Every single person who worked here was so…read morefriendly and helpful. In fact, one of the ladies who worked asked if we needed help and asked if we were finding everything we needed. CVS is a great place to visit when you blow out your hair clip and need a replacement ASAP! We would definitely return to this location.

The absolute worst experience at this CVS pharmacy. Every single time I have gone, there is a…read moreproblem with dispensing medication. They do not communicate anything, they will not reach out to you. You cannot call without going to a voicemail. I have tried to give them the benefit of the doubt. They are arrogant, dismissive, limited in common sense, and unwilling to help in any fashion. They could care less, whether you get your medication or not. Rude, rude, rude!!!!!!

I was on hold for 45 minutes today 2/7/25 at 3:30pm to 4:15pm. this is totally unacceptable for a…read morepharmacy for the size of Anna. There should be multiple people in the pharmacy to handle a phone call about if a new perception was filled. Also, every month I have prescriptions and they say they don't have refills which indeed they do. For a new pharmacy in town they have horrible customer service!

This is a newer Walgreens and very, very clean! The store looks amazing and has a wide selection…read more The staff are always friendly and helpful. I have not used the pharmacy here, so I have no comments on that part. The photo department is THE BEST by far for small, large, and poster prints. They have CVS beat by a long shot. I highly recommend this Walgreens for your photo needs. You won't be disappointed!

First of all, wanted to say that people only review when something bad happened. Not nearly as much…read moreas when they are pleased. I wanted to say that this is the most friendly, and cleanest Walmart I've ever stepped foot in. Of course they have protocols and rules but that's every company. I've never been more pleased with cashiers more than I have here. They are very nice and helpful and are even good at small talk. And if they don't have stuff in store, they even recommend other places. They are honest, polite, and straight forward. Idk what else you could be looking for

Doctor called in prescription for heart medicine yesterday. We go to pick up a day later and they…read moresay it won't be filled till 2 more days but they had it in inventory. We had been without for 3 days and needed this badly. The Indian tech was rude and stood her ground we had to wait 2 more days. We called the doctor to talk to them to advise them to fill it now. She sent us to the drop off window. This lady refused to help us. We had the doctor call them again to get it filled today. They still refused to fill it. The employees were standing around talking so they weren't busy. We asked several times if it had been called in and they said no yet the doctor confirmed he called it back in to the pharmacist and the pharmacist said they would fill it now. All 3 techs were rude and not wanting to talk to us about the prescription. We will transfer all our prescriptions elsewhere.

Terrible service. Made an appointment for vaccinations and waited an hour for the pharmacist to get…read morethe vaccine ready. He told me" have you had it before it hurts a lot " ( thanks :(. ) Asked to file out form. I told her I had online. She said she couldn't print it. ( why not tell me an hour earlier ) I finally left without the vaccinations. There are other places I can get it with better service

Nathan was very helpful with my printing needs. Very respectful. The store was well lit and clean.read more

I have nothing but exceptional things to say about Scripx. I have only been using them for a few…read moremonths but have had the most amazing experience. The prescription I have been taking for the past 9 years can carry some unwanted stigma. I have always been tretaed very poorly by the big box pharmacies, Walgreens, CVS, etc. I also travel for work and if I need to fill early they make you jump through hoops, if they even consider it at all. Since using Scripx, my experience has changed drmatically. The pharmacist Simer and Ryan are so kind, helpful, and respectful. I reccomend them to anyone considering using mail order.

Great customer service and super fast deliveries placed and order this morning around 10am and it…read morewas on my doorstep 2 hours later.