Always PROMPT and very helpful on answering any questions I may have. Great Service!! read more

Do Not use!! Compromised Quality, Poor Customer Service, Incorrect shipping. I used them for many years, and out of ignorance, I was content paying their higher prices for something i could get from a local compounder in my city. My Doc recommended them so i just went along with the process. I have 2 different meds that are supposed to be refrigerated. The last few shipments have come to my house "Hot", Ice melted, no insulation, poor packaging. The worse part about it is when i spoke to someone claiming to be the manager. I was told "we will not reship or refund, Its ok as long as it's not hot for TOO LONG" So they want me to inject this liquid that they allowed to get hot, not warm, but actually not to the touch once it got to me. the kicker is on this last shipment, i asked them for the tracking number but none was ever given. read more

I can't say enough about Drug Crafters and the helpful team there! Been using them for about 13 years no complaints things always come on time! Erin make sure everything goes smoothly!! Seema who's my Pharmacist has been helpful for so many years I live in New York so she always make sure it comes on time Great people!! read more

All goes smoothly with amazing customer service will continue to use them for my compounding needs

Not reliable. Makes promises they do not keep. Broken business processes result in a failure to deliver when medically required and promised. read more

Deb did a great job helping me with my Insulin..Thank Deb you are a star! She took the time to make sure I was satisfied with the changes with my Meds! read more

I have been a loyal Drug Crafters customer for over 10 years. During the course of this year, I have had multiple customer service problems. All of a sudden, they could not compound my medication and started sending me separate medication's requiring multiple injections The current staff seem to be complacent and arrogant about my issues. They would ship medication's to me with missing items. They sent a medication to me that needed to be refrigerated and never told me so I was injecting a placebo that was expired for over 6 months. My most recent experience with them was a medication delivery that needed to be refrigerated upon arrival and their delivery service called Pinnacle out of Houston, Texas. pinnacledelivery.com (not Frisco) delivered my package to the wrong address and provided no notification of the delivery to me. The following day, my neighbor brought the package to me and the cardboard box was completely wet and saturated. The package had been left outside in the 100° heat for 28 hours. Not only was the ice pack completely melted, but it was hot to the touch I called the pharmacy to complain, and I spoke directly to one of the pharmacist ladies who was so arrogant and rude, telling me that if I was unhappy, they would be glad to transfer my prescriptions to another pharmacy and I said that would be perfectly fine and I moved every prescription to Las Colinas Pharmacy. I also informed my Doctor Who said he will share this with the medical community and no longer recommend any patients to this pharmacy. I contacted the delivery service in Houston and they will not reply so I am pursuing legal counsel for them. PATIENTS AND DOCTORS BEWARE!!! read more

Always great service. Get all my stuff prescriptions and supplements from here. Miss Joni is wonderful!

Price gouging galore. Raised their prices and dispensed half the medication. Anyone good at math can tell this is a deceptive way of doubling prices. Other pharmacies are available at half the price and double the quality. Don't be fooled here. read more

I have been using Drug Crafters as a practitioner for a long time now. They have excellent service and good pricing. I spoke to Alisha last week because I wasn't able to find any compounding pharmacies to order a special med for a patient. She went above and beyond to make sure my patient received what she needed even though it's not something they compound. Thank you! read more

I come here monthly. Very helpful and sympathetic pharmacists and techs! I get a specific alternative medicine here and various supplements I otherwise have to order online. So thankful for Drug Crafters! read more

Ugh-I'm mad. First of all this pharmacy is out of my way. The whole point of having so many pharmacies is to choose the one close to you. BUT when you are getting old and need some strange medicine that's not covered by insurance and needs to be made in pharmacies like this one, well you don't have a lot of options. Which brings me to this place. First of all I'm upset I have to pay more because I'm used to paying 10$, 20$ maybe 30$ for my medication. Second of all I'm angrier at the extra driving. Then I arrive there and I ask the lady: do you guys have automatic refills? She answers no... Who doesn't have automatic refills in 2018?? Then I see a bag of pork chicharrones, all organic and fancy, I ask the price she says $2.50. Wow- I think, it's a deal. She runs it through the cash register- Oh no it's $5.50 . At this point I want them so of course I buy them. So no automatic refills, no coupons, over priced food items and my extra drive which I don't have time to do! I ask for the shipping options- I live in Frisco as well bear in mind- it's $10 fee... WHAT? It's the same town. My medicine barely weighs and yet $10 to ship to my home?? You know what I don't think so! I called my Dr and requested to have my prescription changed to another weird pharmacy here in Frisco. I'm going with the one off Main which I went to the website and not only they open on Saturdays until 3pm and weekdays until 7pm they also have AUTOMATIC refills done online!! And they have coupons!! Never again Drug Crafters, never again!! read more

Be very wary of this place. The staff and pharmacists can be very complacent and rude. This pharamacy contracts with doctors offices as many do for business but does not work well in conjuncture with said practice. They also do not work with you much, especially with any kind of mistake. There's a lot of miscommunication and they put it all back on the patient. Its been very frustrating to feel like you're being chastised for trying to get my compound right on the phone. I later learned these are practices of medical gaslighting. Even with a pandemic disclaimer they run super slow. It takes several days just for them to input your medication into their system for processing, let alone start making it. All in all Drug Crafters just does not care much for patient care. My doctors office insists hard on using them so I tried. I'm going to have to insist hard on changing. read more

I had a problem with the deliver of my meds, not their fault. I called and spoke with one of the pharmacist and she quickly had me taken care of. Thank you so much!! You guys are awesome! read more

I really enjoy picking up my monthly prescription at Drug Crafters. Every time I go in, the staff is always smiling and they make sure my prescription is on time. The front store is adorable. They offer high quality supplements, skin & body products and unique gift items. The pharmacy is super clean too, which is very important to me. I highly recommend this pharmacy. read more

The service is not the best. I have had to drive from my home almost 45 min away only to be turned away because my medication is not ready when they said it would be. I know, I know, I should have called to follow up first but typically when a business says that something is or will be ready they should stand behind that date. I also recently learned that they do not test each batch of medication that they make, so it's potency could be off meaning the medication could be weaker than it is supposed to be. Not cool. I will be using a different pharmacy from now on, and I can always believe them when they say something is going to be ready. read more

Horrible service! I certainly understand construction and issues with systems how do you not be quick and try to help customers I have to wait over 20 mins in pain when I called emailed and there is not one person in place. Everyone is in the back chatting about their weekend! Are you kidding me? I'm in so much pain , but wait it is "standard protocol" of 20 mins. No apology or anything. You should be more sympathetic to people as we are paying out of pocket and how is it the customers fault on this. If I didn't have to come here I wouldn't. I will be letting my specialist know to not recommend it moving forward to his patients. read more

Drug Crafters are amazing!! After our dog passed away the reimbursed us half of a Rx that we just purchased They did not have too They offered !! Amazing!! read more

I drive from out of town because this pharmacy is the best. The pharmacist are willing to explain above and beyond until you understand the mechanism of the medications you are using. I recommend this pharmacy to everyone. I use this pharmacy for my business and they are fast and efficient with my orders. Thank you to all the employees there especially Alisha and Patrick, awsome people, all the staff are. Robert Meskunas R.N. with I.V. Solutions at homeivsolutions.com read more

Jessie was a pleasure to work with!! Very knowledgeable. Good experience fulfilling my compounded medication request.

Long drive for me but doctor recommended this spot to save me some money!!! Not a long wait at all. I had questions for the pharmacist and he was able to answer all my questions with satisfaction! Awesome place. read more

This pharmacy is great and I'm surprised at some of these recent comments. They are different than a regular pharmacy because they make the products in the lab located in the pharmacy and have even offered to let me see the lab when i asked about it. Every time I have called to refill my scripts they have been courteous and pleasant but they do explain it could be 24 to 48 business hours but they will text me as soon as my refills are ready. Many times they have been ready the very same day which is always unexpected but a pleasant surprise. I've had numerous scripts filled and I haven't had an issue. I appreciate the care they take hand making my meds. read more

Thank you Drug Crafters for getting my husbands compounded eye drops ready ahead of schedule! As a matter of practice, we never wait until the last minute to call in refills, but, my spouse lost them while we were out of town. He can't see much of anything without them and it was critical that we get them as soon as possible. They worked hard to make sure he would not be without over the long weekend.They kept us informed of the preparation progress and we are grateful for their empathy in understanding our dilemma. read more

Don't know why this place gets so many poor reviews. Great service, great people and great process. Convenient parking, clean store. What more could you want in a pharmacy? read more

This place is horrible! It happens to me every month now, I call the automated system and when I tried to verify if the prescription is ready they claim they did not receive it. I think the people that work here are really lazy and don't want to work. I can't sleep without the darn progesterone and estrogen. They still say, oh well too bad it will take two business days. This is really bad service. I asked for the manager and she said: I will have my IT person check, but offered no real solution. This is how the treat customers who pay cash and have been going there for a long time. How can every month now the same thing happens? Safe your self the trouble and go somewhere else. read more

I get my vitamin B shots from them. Every time I call to reorder the shots or supplies they are very courteous and professional.

I've had exceptional, friendly service from the techs and pharmacist over the nine months I have used Drug Crafters. My rx was filled per doctor's orders in a timely manner. The female pharmacist had a broked ankle, but took time to explain my new rx and provide instructions on how to administer. The techs are helpful and attentive. read more

I get a medication specially compounded here and it's cheap and always done quickly without any issues! Only downfall is they don't take insurance but they do have a card filled out for you to send in so not a big deal. Very clean and organized place in my experience. read more

I have used Drug Crafters a couple of times for filling of my prescriptions. Despite clear instructions, they forgot to ship it out. It's not the first time. Yes, it's a minor issue, but having it happen more than once is not acceptable. read more

By far the worst experience I have ever encountered at a pharmacy. I would rather break my arm then ever get a prescription filled there again. read more

Terrible attitude of the Indian woman that works behind the register. Disgruntled employee? Bad day? Who knows, but she was short and snooty. Even asked me if I had a script for sterile water. Really lady? I'll never be back! read more

Good quality compounding for a town that I consider to be in BFE...one good thing I found moving here..will miss them but not Frisco!

This was my first experience having to use a compounding pharmacy that makes compounded medicines so it was a new experience for me. They were very professional and knowledgeable with my questions and made sure to get me the best pricing comparing my insurance pricing vs the standard pricing etc. I would recommend to all. Very informative. read more

Although I've never been in this establishment in person, I have dealt with them over the phone and they have shipped my prescription to me. The person I spoke to was courteous and my prescription was shipped quickly. My insurance does not cover the med and this pharmacy's price was very competitive. It was a painless experience. read more

I recently discovered Drug Crafters Pharmacy in Frisco, TX. This compounding pharmacy is a gem. The people are friendly and the knowledge / consultations they provide are well above par. They MAKE THE MEDICINE from scratch. It is 100% specific to you. This enables them to take your specific allergies (or flavor wants) into consideration. I was pleasantly surprised at the kindness they delivered information to me with. They were not condescending or passive whatsoever. They were happy to educate me ... and with my million questions, they had patience and went above and beyond for sure. Thankful to have found this place. I will be a returning customer. No doubt! read more

Called in a refill on Tuesday night. Called Wednesday morning and was told it is in the lab and will be ready first thing Thursday morning. Thursday morning called and was told it is in the lab and they will call me when it is ready. Husband stopped by at 3pm and was told 4:30. They finally called me Friday morning at 9:30 to say it was ready. I don't mind that it took a long time, but they need to give accurate estimates. We won't be going back. read more

Frisco Rx is wonderful! Best customer service ever! Mr. Akin goes out of his way to make every customer satisfied!

There hasn't been one time I've went to pick up a prescription there hasn't been some sort of issue . I've had enough and will not be going back . I'd rather drive an extra 25 mins and avoid all the frustration and bad attitudes from the people who work there. read more

I received a rx from Drug Crafters a couple of weeks ago. It was $28.00 which I thought was a great price. When I reordered and had it shipped to me I was quoted the same $28.00 price. That is not what my card was charged. They charged me $43.00! The price of the medication went up $15.00 and I was not informed and I specifically asked if the price was the same. When I called to ask about it they said there wasn't anything I could do since I didn't get the name of the person who quoted me. I will not use this pharmacy if I can find another compounding pharmacy that can fill my rx. read more