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    Anna Hunt - Brindley Beach Vacations & Sales

    5.0 (1 review)
    Closed 8:30 am - 8:30 pm

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    5 years ago

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    Brindley Beach Vacations and Sales

    Brindley Beach Vacations and Sales

    (255 reviews)

    Brindley Beach Vacations have really beautiful homes and excellent managers. If you want a seamless…read moreevent, I recommend hiring a professional all inclusive event team such as OBX CELEBRATIONS as these guys provide the caterer, coordinator, DJ and photographer.

    Brindley as a company is terrible. I left feedback (no response), and one star reviews on their…read morewebsite and Facebook which they didn't post. Now posting on Yelp and Google. I don't recommend ever working with them. They are a shady company. We stayed at Frosty Shores in the 4x4 section of Corolla. Check-in & Cleanliness - Check-in was 4:00 PM. When our group arrived at 4:45, the house had not been cleaned from the prior week. I called the property manager, and the cleaners (a father and son) arrived shortly after -- asking us not to mention to the manager that they were late. We had already called. The initial clean was inadequate. The next day we visited the property manager's office (they had asked the lease signer to come in to verify occupancy during beach week) and used that opportunity to report what we had found: broken glass on top of the refrigerator, dirty floors, a master bath drain that wouldn't drain, and a ripped screen on the master bath sliding door upstairs. The property manager sent someone to fix the drain that day and took the screen for repair -- it was returned four days later. As the week went on, we continued to notice issues: sheets that didn't feel clean, a stain on a bedding cover, a suitcase stand with two legs unscrewed, and a refrigerator door shelf that fell and broke when we loaded drinks onto it. The cleaners returned (father, son, and mother) and asked what the problem was. When we explained, the son pushed back, insisting they had cleaned. They did acknowledge they don't clean the foyer because "people track in dirt," don't pick up trash outside the house, and don't do deep cleans. They cleaned for about 15 minutes. The broken glass on top of the refrigerator was never removed. The house continued to feel dirty and dusty throughout the stay, which was uncomfortable for several adults and kids alike. Following up with Brindley afterwards and asked for a discount due to the cleaning issue and they said it is in their lease that they don't reimburse for cleaning issues. What a disappointment. They don't stand by their agreements in the lease (to provide a clean environment) and yet hold firm when making it right with the customer. Listing Misrepresentation - The listing photos do not reflect the current state of the property. The family room and den furniture shown in the photos was different from what was actually there. There was no foosball table and no second refrigerator as pictured. The listing should be updated to accurately represent what guests will find. Beyond the photos, the house felt run down. None of the upstairs windows had screens, making it impossible to open them for a cross breeze. Outdoor cushions on the lower deck were left stacked on top of an exterior cabinet rather than stored inside it -- they had visible holes, rips, and were dingy. They should be repaired, cleaned, and stored in the cabinet, or replaced. Leaving them in plain sight reinforced the overall sense of neglect. Bottom Line - Given the price and the listing photos, my expectations were significantly higher than what we experienced. The listing photos need to be updated to accurately reflect the house. The property needs a thorough deep clean and general freshening. And the nightly rate should reflect the actual current condition of the home.

    Anna Hunt - Brindley Beach Vacations & Sales - realestateagents - Updated July 2026

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