It's a decent store in a convenient location, but the staff can be remarkably inattentive to…read moreanybody older than about 30 (Pro tip: older women shopping in Sephora probably have more money to spend than that teeny bopper you're ignoring me for). I've had one or two good experiences, but the staff turnover is pretty high so I've not seen them again.

I want to start out by saying that I love Sephora and usually shop at the Victoria location…read more Unfortunately my experience was not great, waited for staff to help me- no one came. Tried to find staff to help me out-couldn't find anyone. Decide to buy items regardless (can always take them into the Mayfair location). Cashier was unfriendly and cold. Did not get a bag for my purchases....she simply put them on the counter with my receipt and pushed them towards me. The only reason for two stars is because the store was clean and items were in stock. Will be sticking with Sephora Mayfair for sure!

I really love this place- the location is set on a tranquil estate with a view of the vineyard…read moreacross the way. The moment I set foot in the door, I already feel great! After listening to Darlene's recommendations for my skin protocol, I had two skin treatment sessions for dark spots and three hair removal sessions by Darlene and saw improvement after a couple of sessions of each. I completely trust Darlene and book sessions based on her recommendations. I went back to try out the massage services and had a great massage by Wendy- she really focused on the areas that needed work, and she has strong, experienced hands. This was an overall relaxing and soothing experience, everything you expect a massage to be!

I went here over 10 years ago. My body was damaged due to this lady, I have the receipt to prove…read morepurchase. I'm shocked to see she's still in business.

I have been going to see Rachel for years. Whenever I am in Nanaimo I make sure to see her for my…read moreesthetics needs. Her dermabrasion and hydrojelly facials are incredible! I can't even feel her dermaplaning, she is extremely gentle, she walked me through it and the benefits as she did the treatment and my skin felt amazing afterwards! I have seen her for a variety of services including facials and my wedding make up done. I would highly recommend you check her out! She is very professional, pleasant and provides a very relaxing atmosphere. I am excited to be in town in June and see her for some laser work!

Very clean spa. Sadly the owner is not accommodating when it comes to honoring gift certificates…read more Very disappointed. There should not be a 6 month deadline.

From the owner: At Balance Esthetics & Spa our goal is to help you to enhance your natural beauty; and discover…read moreyour inner balance. Our goal is to be able to provide clients with a selection of pampering spa treatments to promote well being and beauty enhancement. At Balance Esthetics & Spa, we believe that self care is a very important part of providing balance and self confidence in your life. We use only the best in spa grade products which incorporate natural plant extracts to provide you with the best results. We strive to make your visit to us a relaxing and refreshing experience.

Vina at Vina Lash Studio is great! After moving to Nanaimo A…read morefew months ago from Vancouver, I have been trying out a few eyelash extension technicians without good result. Being a Japanese woman, i have been having difficulty finding an eyelash person who can do Asian eyes in a natural beautiful way. Today, finally my search is done. Vina is really good, fast, professional and a very nice person. The salon is very clean and without chemical smells - the problem that I experienced at a couple eyelash salons in Nanaimo. Right now the have $39/classic full set as a promotion on top of all.

Tidy brows. Easy enough task. I was upsold a tint... fine It was an almost $40 henna service that…read moreleft me looking lopsided, brows way too far thogether. I was on the verge of tears trying to understand the charges after what she did to my face, and she had the nerve to simply keep pushing the terminal at me. I was having a rough week and just wanted to feel pretty. Now I feel almost like Frida Kahlo.

I made the mistake of letting a woman from Vine-Vera lure me into the shop for "2 minutes" that…read morelasted much longer and made me late for an appt. It was my own fault. I should have never trusted a company that has a sales person standing outside the store offering samples. I don't know what I was thinking. I come to find out that this product is very expensive, (at least, IMHO for the average person) and once I stepped into the store, the high pressure sales started. My second mistake was not wanting to over-talk this woman. I told her that I didn't try new products unless googling them first. She still wouldn't stop. I googled the company and product when I returned home and found that evidentially this company is known for their high pressured sales techniques. Sure, there were a few reviews where people state that money is no object when it comes to their skin. But I think that most of the reviews were very negative...I here is another one. One other thing is that when I said that I couldn't afford the $160 moisturizer the woman said that she would secretly give me a deal. OH PLEASE! Then I find out that this i,s also common with this company. If you enjoy bartering with high pressure sales people, by all means walk into this shop. Otherwise BEWARE!