I love this salon! I've been coming here for a women's cut every 2 months for the last 2 years. Mara is great and always gets it just right. She's been helping me slowly correct my style after a very botched haircut from another salon with far too many layers. The salon's atmosphere is very chill, which I appreciate. read more

I have mostly positive impressions to share, with some hesitations and asides. I've been a client for Ann Welsh for years at this point. And I found that my experience differs a lot depending on which hairstylist I ended up having. Due to time constraints and also a hair stylist moving on, I've had more than one regular stylist at the salon. There was a period when I was super happy with the color they were achieving for me. And then there was a period where they consistently went brassy, which did not thrill me. This seemed to be driven by a shift in the products that they were using (or what was available from the line?) That said, they've always been very accommodating when I needed to schedule something last minute. And I've even been on texting terms with one of their stylists, so I definitely felt cared for. I have not loved the hair washing experience the last several years. Usually this is something I find a bit meditative and relaxing. But I have learned that it is highly dependent on who is providing that service. So unfortunately this part is not one of my favorite aspects. I kind of grit my teeth through this portion read more

I came here initially for both a hair cut and color when I first returned to DC from SF upon the recommendation of a friend. Unfortunately, after multiple failed attempts, neither service was performed properly. The good news is that I have since found stylists for both color and cut - both of whom I love and trust. (Feel free to PM me for details.) Hair Color: * Brassy, iron-colored "blonde" highlights - not fully nor properly processed * Too many thick blonde "highlights" producing an all over brassy color - vs. depth & definition * Warm (vs. cool) lowlights * Totally unnatural color Hair Cut: * Uneven, including two sections that were visibly at least a 1/2 inch longer than the average length (same issue occurred twice, at two separate appointments) Customer Service: * Rude, abrasive * Unprofessional And the most shocking experience of all... During one visit, while the woman who had just washed my hair was showing me the tools she had laid out for me to blow dry my own hair (vs. paying $45), the owner of the salon came up behind me and started drying my hair with a PAPER TOWEL. Not even kidding a little bit. (You can't make this stuff up.) Startled and surprised, I ran away to a mirror to assess the damage of the paper residue, whereupon the owner followed me to claim paper towels don't cause residue. (How is this conversation even happening in a hair salon?) I emphasized "No, I don't want that," and looked for a proper towel. I did call to have one of the hair color appointments fixed, however I was told they couldn't fit me in for *4 WEEKS*. I called back a second time, explaining the necessity to look well-groomed - given my conservative profession, and was told the owner would call me back that evening (yes, the same one who used the paper towel to dry my hair). When the owner called, she claimed I had been "rude" the past three visits. I clarified that yes, I've had two bad (uneven) hair cuts the past two times, however I did like the color during one appointment, but this most recent hair color needed to be corrected. I also mentioned that I had requested to be removed from their text-message reminder service (having never opted-in for enrolment in the first place), and was annoyed that they had not removed me, and had instead sent me reminders from *SIX* different phone numbers - none of them being their own phone number for the salon. My patience was certainly being tested. The owner proposed that instead of fixing my hair, I should find a different salon, and that she would refund me the $150 for the service. I said that while that helps (I suppose), I honestly don't care about the money; I care more about fixing my hair so I can go out in public. I emphasized that I did like my hair color better *BEFORE* this most recent service, from the appointment prior, and that I had only returned for this visit to tackle my gray roots. She refused to fix my hair color, and I was left stranded. It was incredibly frustrating and highly unprofessional. I've had my hair colored since age 12 in Denver, Chicago, San Francisco, Amsterdam, and London, and never have I experienced anything like what I experienced here in Virginia. Ultimately I reached out to a friend in LA who has awesome, natural blonde highlights, and her stylist in Santa Monica was able to suggest a couple salons in DC, proper. After getting spoiled in San Francisco, where my colorist was featured in Allure, and my stylist for cuts trained in New York and does editorial work for Nordstrom and Gap, I am pleased to report I am once again in good hands with two stylists in DC. read more

My hair? So.fucking.CUTE. I honestly look a decade younger (which, at my age, is A+++ awesome.) Ask for Gretchen for high impact, low maintenance hair, with a side order of hilarious conversation. Seriously, cutest haircut ever and looks great even when I let my hair dry naturally. Salon - which is a beautiful historic (victorian?) home - is in Del Ray, just a few blocks from St. Elmo's coffee shop and Dairy Godmother. The attached parking lot is very small, but plenty of street parking. Warm and welcoming staff (offered me coffee and/or water as soon as I walked in), and even in my jeans and UChicago hoodie, I didn't feel out of place even though it's obviously a pricey and supernice salon. Gretchen asked me what I wanted to do, how I styled my hair (short answer: I don't. I don't always blowdry either and just bundle my hair up in a bun), and my concerns. I wanted cute arched bangs and layers to minimize my fat face. She delivered; my hair is stupid adorable. And I can say I honestly enjoyed sitting there, chatting with Gretchen about thanksgiving, catering and weddings. So pleased to find a really great salon so close to my place (and so close to Dairy Godmother.) read more

JESS at Anne Welsh Salon is my HAIR HERO! She saved me from another salon's (@magnumopussalon) hideous highlights and hopeless hair ruin! Before and after photos of her color correction are attached. I made the mistake of going to another salon (Magnum Opus Salon in Arlington) after moving to Arlington, and thought I would try something closer. Bad bad bad decision! I requested natural blending light ash blonde highlights and complementary low lights. But instead, that other salon gave me huge chunky brassy platinum bleached highlights offset by dark auburn one-inch-thick chunky lowlights a shade below and warmer than my natural color. The result was atrocious: my daughter said I "looked like a bumble bee" and friends I confided in joked that the botched highlights looked like a "zebra striped punk rocker." As a professional 40-something working mom, that was certainly not the look I requested or wanted. I called Anne Welsh Salon as soon as they opened the next business day, and begged for an appointment to fix the travesty that was my hair. I couldn't even pull it back in a ponytail bc the sides were so blotchy and uneven and had lines of demarcation that looked even worse! The perpetrator of the hair crime offered to try again, but there was no way I was going to let him touch a hair on my head ever again! Enter my Hair Hero Jess at Anne Welsh. Jess wasted no time and flew into action. After getting over her initial shock and disbelief at what the other colorist did to my hair (along with some colorful commiserations), she reassured me that she would take as much time as necessary and do whatever it took make me feel beautiful and less "bee-like" again. 4.5 Hours, five different shades of highlights and lowlights, and 200+ foils later, my hair was back to normal. In fact, it was even better than normal. It was natural, blended and what I wanted! It was a hair miracle! It took painstaking skill and artful precision to accomplish what Jess did. And at the end of the day she even sent me home with a bunch of amazing Bumble and Bumble products to care for my traumatized tresses. Hair hero, I promise to never stray again! Jess, you rock! Thank you! read more

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Well, for $80, I expect to get a great haircut--at least an $80 haircut. I've been butchered more than once at this salon. Never again. Too many inexperienced hairdressers just trying to make their bones. And they are learning at $80 a haircut. Overrated. Overpriced. Not worth it!!! read more

Terrible customer service, especially from male (Pat or Rob)? Made me feel like I was not a customer, just a nuisance. Actual haircut was ok. read more

I tried different hair salons for about 2 years until finding Anne Welsh Salon. The front desk staff are always friendly and attentive, offering to get you a drink and to take your coat the moment you walk in. Between street parking in the neighborhood behind the building and the small parking lot they have I never have trouble finding parking. Tiffany is my hair dresser and I really like her! I have thick, frizzy, wavy hair that I always straighten with a hair iron. By the time I found Tiffany I was ready for a change and wanted to learn how to wear my hair naturally. She's worked with me a lot over the past year to help me find the products and techniques that work best for me. It is certainly pricey but not much more pricey than the other places I've tried in the area. And considering the friendly staff, head massage, cozy atmosphere and quality service I think it's worth it. read more

I spent about one sixty five for a cut, style, and all over/single process color. I expect it to be excellent. It was average. The cut was far too conservative (even after tell her explicitly what I wanted). The service was a bit chaotic (I was there mid week, in the afternoon). The atmosphere is charming, but doesn't make up for the mediocre service and sub-par hair cut. I clearly am not afraid to pay for a cut/color, but I am sticking with Hair Cuttery (you heard me right) in Shirlington. I have yet to be let down from them. read more

I thoroughly enjoyed my first experience at Anne Welsh! The atmosphere was very calming, and bright! My stylist, Tiffany, was delightful! She listened to what kind of cut I wanted, and asked questions as the process went along to make sure I was getting just what I wanted. The cut turned out to be one of my all time favorites! A couple highlights: they send you text-message appointment reminders, and don't mind adding the tip to your card! This salon is a great find for anyone who doesn't mind spending a little more (my cut was $75) for great quality! I definitely plan on being a regular at Anne Welsh. read more

This gem of a salon in the Del Ray neighborhood of Alexandria is popular for a reason. From the moment you walk past the picket fence, up the wooden steps to the front porch, and through the front door of this large and lovely renovated Victorian, you feel like you've been invited into someone's home. No stark black decor or harsh salon lighting here. Stylists and staff are excellent about adhering to a schedule (only once have I had to wait more than 15 minutes past my scheduled time), and are consistently warm, friendly, and considerate. Anne and Tom, the owners, are often present and make everyone feel welcome. Over the years I've had my hair cut by four different stylists at Anne Welsh, and would recommend any of them. I've been seeing Heather for the longest, and she is just fantastic. She really listens to what I would like, and when I can't quite articulate what I'm looking for (I change my hair fairly frequently), she's able to intuit the rest. To top it off, her easygoing demeanor and great sense of humor make it a pleasure to hang out in her chair for 45 minutes. Heather has also cut my 7-year-old daughter's hair for the last three years, and my daughter just loves her. The only "downside" to this salon is that it's TOO popular! Scheduling a cut can be a challenge if done less than two months in advance. I've adapted by becoming less spontaneous about my cuts--not a bad thing, as I have a tendency to wait too long to get it done otherwise. Bottom line: Anne Welsh is a fabulous place to get your hair done, and if they ever close I shall weep copiously. read more

Heather has been cutting my hair for years and I would never think of going to anyone else! Nice atmosphere ... and it's in Del Ray where you can grab a bite, a coffee, or shop a little. read more

I travel 4800 miles to get my hair cut. I followed my hairstylist, Dominique, from Old Town to a salon out in the 'burbs of Maryland. Then I moved to Hawaii, scoured the Yelp reviews to find a stylist who could do short hair, gave up, and decided I would only get my hair cut when I went home to DC. Thankfully, Dominique is back in Alexandria at Anne Welsh. The salon is in a cute old house right on the main drag in Del Ray. On a freezing cold day in December, the ambience inside was warm and welcoming. They use bumble&bumble products which have always been good with fine hair. Dominique is still great with my hair, no matter what kind of phase I'm going through (right now "beach-y short"). Until I bite the bullet with a stylist in Honolulu, I'll keep on going here to get my hair cut. read more

Worth every penny! As soon as I walked in, I knew this would be an excellent place to get my hair cut. I signed in at the desk and the receptionist offered me a freshly made cappuccino! I sipped the delicious drink while i waited on my hairstylist. As soon as it was my appointment time, my stylist came and introduced herself and sat and talked to me for a few minutes about what I wanted done. She helped me figure out what would look best with my face shape and hair type, and suggested a few things. Then she took me to be shampooed. The shampoo girl spent a solid 10 minutes shampooing and massaging my head! I'm surprised I did not fall asleep! Once shampooed, Tiffany began to cut my hair. She took her time and did not rush, asking me throughout if this was correct and how I wanted my hair. When she finished styling it...my jaw dropped. This really may be one of the most flattering hair cuts I have ever received. I was a little hesitant to spend $75 on a hair cut, but I can tell you I will be back, and often. The entire experience was fantastic and Tiffany is one of the best hair stylists i've ever had. read more

I'm extremely disappointed with my experience here. I went in for a partial highlight. It said $95+ online. After my hair was shampooed, the stylist blow dried my roots for about a minute then sends me on my way with the rest of my hair SOAKING WET. She said blow drying isn't included in the highlight. When I go to pay, they tell me my total is $175. WHAT? $175 and I leave with soaking wet hair???? This is HIGHWAY ROBBERY. Never in my life have I experienced such unprofessionalism and lack of human decency. Don't come here. read more

Have curly hair? HEATHER is your answered prayer. Chris- The gate keeper at the front desk is always kind and helpful on the phone and in person. Dont like the delay in appointment scheduling. Of course in all fairness, I dont book every 3 mos because I dont need a cut that often. But having to wait is like being starved for dark chocolate...the pangs just keep intensifying and the need for a super cut grows grows. Heather is well worth the wait :) SHe does well with short cuts too, so ive heard. read more

After spending all morning reading reviews on salons in northern virginia, I decided to take the leap and try Anne Welsh Salon. I called Tuesday and they were able to squeeze me in with Gretchen on Friday morning. I was a bit nervous because I didn't see many reviews about Gretchen, only other stylists. I was NOT disappointed! Gretchen did an amazing job and gave me the haircut I wanted. I brought in a picture and we tailored the haircut/style to suit my needs and my hair texture. I love it and have gotten so many compliments! This salon was very busy Friday morning. I was shocked at how busy this place was. I recommend you make an appointment before you go! read more

I've lived in the NOVA area for a while now and have had such a hard time finding a hair stylist I like that I'd been waiting till I visited my hometown to get my hair cut. After several reccomendations from some friends and co-workers I decided to give Anne Welsh Salon a shot- and so far I love it. I've been twice- once for just a cut and once for cut and an all over foil. Everyone that I have delt with there has been over-the-top nice and friendly. There is plenty of parking available even when the place is hopping. The price is a little more than I'd like to spend, but for the area I don't think it's unreasonable. read more

This is a top-rate salon. After YEARS of getting my hair done at a blackmarket basement "salon" at a friend's house in the 'burbs, I moved to Alexandria and made the decision to spend top dollar on my haircare. I am in a competitive career and need to look young and sharp. I wasn't disappointed with Ann Welsh salon and my stylist, Tammy. Tammy took me in, helped me figure out a more flattering color and cut and we've been together for nearly two years now. I couldn't be happier, and it's worth EVERY PENNY. read more

Anne Welsh Salon - Before, when I was going to the bargain basement blackmarket salon in a friend's basement in the 'burbs. - Hair Salons Near Me - Alexandria, Virginia

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I've been going to Joan (Joe-Ahhn, not Joan as in of Arc) at Anne Welsh for almost one year after having to call it quits from my former spot which required a 45+ minute drive in to Maryland, and am head over heels. Since becoming a convert, my Mom is also now a client of Joan and travels from Leesburg for her appointments. This Del Ray salon is a fantastic location - with parking, too! The lighting is wonderful, which makes a difference with coloring and such. Assistants are uber-helpful and will jump in to finish or add in a blow out if needed. You may pay a little more than a modest (and likely chain) salon. When it comes to hair stylists you get what you pay for, and I've never been disappointed. Joan is super talented and I completely trust both her opinions and technique. As a newer client, I see many folks coming in who interact with the other stylists like old friends. You can tell this is one business that has built a solid foundation based on the talent and personality of their stylists. They use only Bumble and bumble products, which are fantastic. If you don't want to purchase the products there at the salon but love the results, you can grab them at Sephora, as well. The text message appointment reminders and confirmations are also super helpful. Highly, highly recommend this spot. read more

A friend recommended this salon to me and I'm so glad she did, I've been going to Joan (yes, pronounced Joe-ahhn as another reviewer mentioned) for 5 years and I couldn't be happier. Prior to cutting my hair for the first time I asked Joan to call my former stylist in another city to get info as to how to cut my hair (it can be tricky). She spent 10 minutes on the phone then spent another 10 minutes talking to me before she even picked up her scissors! This made me feel comfortable and confident she was a good stylist who wanted to ensure she knew what I wanted. Everyone in the salon is friendly and helpful, the staff know the clients and I'm greeted by name when I walk in. If my stylist happens to be running late they let me know up front and bring me a latte while I wait. The cost is on par with other good salons. I'm not expecting to pay $30 for a haircut if I want it done right! The service is wonderful and I always walk out with great hair. read more

I visited Anne Welsh salon today for highlights. It is often difficult to get the exact baby blonde color I want, but Joan got it spot on! She did a fabulous job and was just a joy to meet. The price was $165 for full highlights and shampoo/blow-dry, which I feel is very reasonable...especially when you leave feeling so pampered! If you're looking for a lovely stylist that's fun and relaxed (and does amazing hair!), you should go to Joan!! Also, the front desk staff is so sweet. Never before have I been offered a latte at a hair salon! Thank you Anne Welsh Salon! I'll definitely be back soon!! read more

I went there and got a ho-hum hair cut. But the weird part was when I was waiting to get my hair washed all of the seats were filled except one. That one had a very large cat sitting on the seat and when the receptionist went to move it, one of the ladies washing hair told him not to bc everyone was busy anyway so why move the cat. So instead me and another girl stood in the hall way bumping into people waiting for one of the ladies to finish up. God forbid we disturb the cat. read more

This place gets many good reviews. So I went. I ask the stylist to cut my hair in a specific style. I have very thick curly hair and can't afford to look like a friz ball. It was a busy day for the stylist, appointments back to back. She cut my hair so fast and did NOT cut it right. She rushed me off her chair so fast that I didn't even have a chance to see the results. I hate my cut. I have big fro now since she refused to layer it. Very disappointed. Glad to know I'm just an easy $75 in 30 minutes. read more

I consider this salon to be a real find. I've had so many bad haircuts that I actually expect a debacle when I see a new stylist. I tried Anne Walsh because my stylist in DC was on vacation, I needed a hair cut, and this salon is near my home. My stylist was Heather, and she was great! She listened to what I wanted, and worked well with my fairly difficult hair. I was very happy with the result, and enjoyed the atmosphere of the salon. The cost was significantly less than I was paying at a high end salon in DC, and I am definitely getting a cut and experience on par with that place. If you've considered trying this salon, go for it! read more

I only go to this salon because it is close to my home. If there was another salon within walking distance, I would immediately switch to it. I have been a customer of this salon for at least ten years and have watched the service go downhill. I recently had an appointment with Jessica and was astounded when I walked in and the receptionists greeted me with the most dismal hello I have ever heard. Their hellos indicated that I was not worth their time and that they would have preferred doing anything else other than their job. I think I even spotted a rolling eye from one of the receptionists when I stated that I had an appointment. For this appointment, I had Jessica. She did an excellent job styling my hair and I got the look that I specifically wanted; however, the entire time that I was there, she smelled heavily of cigarettes and again looked as if I was wasting her time. Overall, my hair cut was great -- probably not worth the price but still a hair cut that I wanted. However, the service really put me off. Though there are plenty of nice stylists at this establishment, I unfortunately must have experienced the worst of the batch. read more

The salon is in a charming old house with lots of light and tastefully simple decor. They manage to make a very small space (with a reception area and about 4 stylist stations) seem cozy instead of claustrophobic, a distinction that begins to blur when you notice the cats. The cats are all over the place. The cats are draped on bookshelves and lounging on the counters. The cats are the owners and you are an uninvited guest. The cats are there to keep you from getting too comfortable. Great if you're a true cat fanatic, I suppose. I wouldn't know. But not if you dislike cramped spaces or have allergies or wear black pants or want to sit in the chair or don't feel like paying $180 to endure two hours of hostile scrutiny by 14 beady eyes. I think my haircut was pretty good. read more

This review is about Heather, not so much the salon. I have been seeing Heather for about four years now. She used to be at another salon and I followed her to Anne Welsh. She's the best I've had. She really listens to what you want and is an incredibly talented stylist. The haircut/dry is $65. I don't like how you have to get the blowdry as part of the deal. I would prefer the cut and dry as separate services because with tip, it is a bit expensive. However, Heather is great and does 'bang trims' once a month at no charge. Heather is honest about what looks good and extremely outgoing and friendly. Chris the receptionist is also very nice/helpful. read more

Several weeks ago, I visited Tiffany at the Anne Welsh salon to correct a bad haircut I had received weeks earlier at Salon Joseph. She not only did she correct the uneven and botched cut, but she created a layering effect that I was extremely pleased with and looked great! She is a fantastic stylist and I will be seeing her from now on!! :) read more

I really like this salon. I typically have my hair done by Tiffany, though I have seen other stylists when Tiffany has been booked. The staff are very nice and serve you a beverage once you have a seat. I've never had a bad haircut experience! read more

I've been in DC for 4 years and Old Town for 2 years, and FINALLY found a salon and stylist that I look forward to going to. First the cut: Cynthia did a great job of not only understanding what I was looking for, but also recommendation modifications to better suit my face/neck/hair structure and personality. The result: 2 cuts that I LOVE. Three weeks after my first one I was actually tracked down at a holiday party and asked where I got my hair cut. How great is that? Color: I'm a natural brunette but like to play with reds and golds. Most stylists interpret this as darker, even though I say brighter. Cynthia got it, and the result is exactly what I've been looking for. Atmosphere: This is the real reason I keep coming back. It's such an enjoyable experience, and it feels very neighborhoody. Definitely somewhere I look forward to going. Oh, and you can add tip to CC. I try to tip in cash, but it's nice to have the option. read more

I, and many friends, have been going to this salon for many years. A beautiful salon in a wonderful location. Patty is amazing. Though I have never needed to go back for a "correction," I know that they welcome that if it is needed. read more

Went here for the first time today after neglecting my hair for 10 months and I walked out feeling like a brand new woman! My appointment was with Tiffany and she was awesome! She helped me pick out the perfect color for my highlights and she cut my hair exactly the way I told her I wanted it! Is this place pricey? Yes but like I say you get what you pay for and in my opinion this place is worth every penny! read more

I've been to this salon about 5 times. Before I say anything, I want to be clear that I love my stylist and I'm very happy with her. Without her, my review would be zero stars....OK, on to the rest of the review....I've never gotten out without spending any less than $190 on color and cut. Today was $215 (before tip). This is the highest I've ever paid in my life. I used to go to someone in Tysons Corner that I loved and always charged $165 for the same service. The worst and most frustrating part is the parking. This place has a small square concrete slab for about 4 cars to park in. It's very difficult to even fit in this space to park straight. Then the street parking goes on and on for many blocks (it's Delray, say no more). They should pave the 'yard' next to the house in order to provide adequate professional space for customers (after all, it is a business). I guess they don't do this because the owners live upstairs. I've got a couple of months to decide if I'll go back again. If I do, it's only because I like the stylist so much but the overall vibe is not right. read more

I came in to anne welsch looking to have a natural looking strawberry blonde color. I went to Tiffany who was incredible. It took me 3.5 hours to get a full highlight and a trim. It looks very natural and I am very happy with the service The reason for the 4 stars is that the toner cost an extra 20 dollars. I have never been charged for that and seeing that i was going blonde I assumed toner is always used... Although it was very expensive my hair looks better than ever. Sometimes you have to pay more to get what you want read more

It's hard to find a stylist who can make stick-straight, fine-textured, thin hair look acceptable. Patty did just that and more. My friends thought I looked ten years younger (I'm 50+) , and the style is easy to maintain on my own. Beyond that, it's the first time I've found my hair style appealing absent a body wave. read more

**Yelp "filtered" my previous review--apparently, they think I'm a shill for the business and not a "real" customer. In any case, this was written in early 2010, but I'm reposting because I'm feeling censored. :) PS: I'm still getting my hair cut by Elizabeth. ** Anne Welsh is a lovely salon, with great coffee and a super friendly atmosphere. It's in my neighborhood too, which I LOVE--I was really psyched to find a Bumble & Bumble salon so close to my place when I moved to Del Ray from San Francisco. But as with any salon, ultimately I'm less concerned with the overall atmosphere of the place, than with the skills of the hairdresser I see. And on that score--Elizabeth is AMAZING. The fabulous thing about Elizabeth is that she's B&B trained but she's not imposing a high concept aesthetic on all her clients. She's really good at listening and using the skill and vision that she's acquired to help me get where I'm trying to go with my look. She's comfortable with hipster razor cuts as well as with cuts that don't require any special bells and whistles. She's really thoughtful, she's great at explaining what she's doing, and she *really* cares about how you feel about your hair when you leave. Plus she's enormously sweet. I always look forward to my appointments; and a haircut should be a treat, right? Just to put it in context--I was considering salons like Molecule in DC as alternatives to Anne Welsh--so that's the kind of cut I'm looking for. Elizabeth can totally do it, and for $25 less than Molecule. Big thumbs up. read more

I have been a customer of this salon for years. Last year I was struggling with two terminally ill parents and my own host of health problems (which included multiple lumpectomy procedures). I was routinely frustrated with AWS (starting late on appointments, consistently ruining my color because the formula wasn't recorded correctly, rude front desk staff, etc.) but continued to go back because of Heather and Patty and honestly because the thought of finding another salon while pregnant (which happened after all of the health concerns were resolved). I had heard from several employees while there that the owners were moody, indifferent, and created a very difficult (somewhat miserable) working environment for them. My only direct experience with either of them was when my hair color was not applied correctly (and it took several additional hours to sort out) and the girl (Tiffany) that was applying my color got it all over my clothes and burned the skin on my face by leaving the color on my eyebrows too long -- was when the husband emailed me to offer to pay the dry-cleaning bill for my damaged clothes....not offering an apology for the burns, the time, the money, nothing....and at that point I knew I was not long for the world of Anne Welsh Salon. Well, today the owner called me to say she couldn't honor my appointment tomorrow because I had had too many missed or changed/cancelled appointments over the last year. The last year (mind you) that I was routinely being pulled take care of an ill parent or recovering from surgery myself and that I was no longer welcome to be customer of the salon. I found it interesting that she could find the time to personally call me for something like this but not otherwise. I think it is very telling of the way they run their business. read more

A few days before my first appointment here, I got a call saying that the stylist I was booked with was unexpectedly leaving. I was on a tight time frame (needed a haircut ahead of a family visit later in the week) and rescheduling was complicated by the salon being closed a few days for spring break. The scheduler was exceedingly helpful and worked me in with another stylist toward the end of the day of my original appointment -- and that morning, I got another call that there had been a cancellation, so I could come in earlier. Now that's customer service -- for someone the salon had never seen before! Yes, I will be back -- Cynthia provided not only a fantastic haircut, but excellent conversation (including a tip about a place for great Mexican food not far from my house!). Thanks, Anne Welsh Salon, for everything. read more

I moved to Alexandria last summer and was looking for a new hair salon. In August I had my hair cut at Anne Welsh. The cut was not great, but not horrible. I decided to try and find another salon for my next cut but wasn't sure where to go. Eventually I had to get my hair cut, so last month I went back to a different stylist at Anne Welsh Salon. This time the cut was worse. I have two different haircuts on either side of my head... lovely! Really, this is one of the worst cuts I have ever had. Now I need to find someplace to have it fixed. I will not be returning to Anne Welsh Salon. read more