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    Annies Gentle Home Care

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    4 years ago

    I had the opportunity to see this agency services upfront. The care giving by the staff and team is amazing and loving.

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    Deerfield Beach Health & Rehabilitation Cente - My mother's catheter

    Deerfield Beach Health & Rehabilitation Cente

    (9 reviews)

    DEATH TRAP!!!!!!! DO NOT SEND YOUR FAMILY HERE…read more.. I am writing to formally report what was, without question, the most disturbing, negligent, and dangerous healthcare experience my family has ever encountered. The care--or lack thereof--that my mother received at your facility directly resulted in a life-threatening medical emergency and could have cost her life. My mother was left with an indwelling catheter that appeared not to have been properly flushed, cleaned, or maintained for an extended period of time. The condition of this catheter was visibly unsanitary and showed clear signs of neglect. Within two days, my mother became septic. When I raised immediate concerns to the night nurse, Marcia, and explicitly stated that the catheter appeared infected and required urgent attention, my concerns were completely dismissed. I was told that my mother "just needs to drink more water." No assessment, no escalation, no intervention--just dismissal. At that point, my mother already had a UTI, which subsequently triggered a recurrence of MRSA that entered her bloodstream. As her condition rapidly deteriorated, I was forced to raise my voice and demand that an ambulance be called. Had I not advocated aggressively, I am convinced my mother would not be alive today. Once in the Emergency Room, the hospitalist physician stated plainly that bringing her in saved her life and that this situation "could have been deadly." The physician further advised me not to allow my mother to return to your facility if staff are unable to recognize such obvious and dangerous changes in a patient's condition, calling it a major red flag. My mother was admitted and remains on intensive antibiotic treatment at a different facility. She is now recovering from an infection that was entirely preventable. This is my second formal complaint regarding this facility. Additionally, after informing others that my mother was placed in your care, multiple individuals independently warned me not to allow her to stay there, citing repeated patterns of neglect and lack of concern for patient safety. That alone speaks volumes. This facility is not just negligent--it is dangerous. Based on my experience, it is a death trap for vulnerable patients. I have photographic evidence documenting my mother's infection and the condition of her catheter. While this platform does not allow uploads, I am prepared to provide this evidence immediately upon request. I expect this complaint to be taken seriously and investigated thoroughly. What happened to my mother is unacceptable, unethical, and a gross violation of basic standards of care. No family should ever have to fight this hard to keep their loved one alive. THIS PLACE NEEDS TO BE SHUT DOWN OR JUST GET RID OF THE STAFF! THIS PLACE DESERVES A ZERO STAR

    My brother made an unbelievable recovery after working with the therapy team at this facility. We…read morewere giving him last rights-Before the therapy team did its magic. My sincere thank you to the Director-Ampare Lopex, The OT-Lois, The PT-Denise and ST-Morgan.God bless them they saved a life this past 90 days-Glenn Weber (Tex Weber's brother)

    The Palms Care Center

    The Palms Care Center

    (8 reviews)

    I was in the Palms for congestive heart failure after two weeks in the hospital. I was there for…read moreone month and I can't tell you how wonderful they all were there my condition improved day by day and when I went back two weeks after I left to bring treats to everyone I was greeted with hugs from several of the staff members. It's not perfect, but it certainly helped me a lot.

    As the primary caregiver for my 93-year-old grandmother, finding the right nursing home was one of…read morethe most emotional and important decisions our family had to make. After visiting Palms Care Nursing, I can say with complete confidence--it was the best choice we could've made. From the very first day, the staff welcomed my grandmother with kindness, patience, and professionalism. The nurses and caregivers especially Kisha, treat her like family. They always calling her by name, engaging her in meaningful conversation, and paying attention to her preferences and routines. I visit several times a week and have never seen anything but genuine compassion in their interactions. What really stood out to me was how clean and peaceful the facility is. Her room is bright, well-kept, and always smells fresh. The common areas are warm and inviting, with comfortable seating, make the space feel more like a home than an institution. I know how hard it is to place a loved one in a facility, but Kisha (Guest Services Coordinator) has given me peace of mind. I sleep better at night knowing my grandmother is not just safe--but happy, respected, and loved. To the staff at Palms Care Nursing Center, thank you for becoming an extended part of our family.

    Wilton Manors Health and Rehabilitation Center - My poor mom was stuck in this filthy place.  Thank goodness we got her out of there alive!!!!!

    Wilton Manors Health and Rehabilitation Center

    (30 reviews)

    Wilton Manors

    My name is sharissa Amanda Johnson. This place save my life, the doctors here is the best. My…read morefavorite place is the lunch area and physical therapy. Ms. Kathy and Connie always put a smile on my face. She always talk about God is your best friend. My favorite nurse is Nick and Tony. The front desk is excellent. ​

    Pros: The nurses are amazing…read more The receptionists are all very helpful and friendly. Dad enjoyed some of the food, though he complained every day about the soup being too salty. Cons: Angela Newman-Winsome was very condescending with my father. She asked us what staff member we had spoken to the previous night. I couldn't remember. I asked my Dad who it was, and Angela snapped, "He's not going to know that!" before my dad could answer. She also asked us a question in the hallway about my dad's new medication. She was closest to my dad, but she asked me instead. I work as a Direct Support Professional for adults with special needs. Nothing annoys me more than when people (especially those in the healthcare field) totally disrespect people who have disabilities by assuming what their limitations are instead of addressing the individual first in a respectful manner and giving them a chance to answer. Angela may need some additional training in this area. A young man in housekeeping grabbed paper towels from the dispenser in my Dad's room, went to the toilet and wiped down something in there and then wiped the sink, faucet handles, and soap dispenser. I went to the nursing station and got disinfectant wipes and wiped down all the surfaces he had wiped with the dirty paper towel. I went out to the nurses station and got disinfecting wipes to clean up after him. My dad was not supposed to walk at all. His wheelchair (a very basic wheelchair) did not fit in the bathroom, so he had to stand and walk to get to the toilet. The doctor who referred my father to the nursing home told him he would go home, because he shouldn't do the physical therapy yet. Wilton Manors kept delaying his release. Every day, they told him he could see the doctor the next day and be released, but then he would never see the doctor. I told Angela Newman-Winsome that this was starting to feel like insurance fraud. I finally called my dad's insurance company to get him released. His insurance company called the nursing home and got him released. So, if they try to pull that same nonsense with your loved one, you might want to call their insurance company.

    Annies Gentle Home Care - homehealthcare - Updated September 2026

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