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    Annville Equipment Co

    5.0 (1 review)

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    8 years ago

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    Umberger's of Fontana

    Umberger's of Fontana

    3.7
    (3 reviews)
    5.3 mi
    $$

    Umberger's of Fontana is one of the most friendly and polite hareware stores I have used. Wonderful…read moresales people and excellent explanation of products they sell and service. They won my service no more box stores for me!! Thanks Umberger's for your kindness and outstanding service!

    The lack of customer service by one employee at Umbergers is beyond atrocious, and he happens to be…read morepart owner of the store, Nevin. Its the first time I ever used their service dept , and you couldn't pay me to go back!! I gave them 2 mowers to get regular services done, oil change , blade sharpened etc... the usual stuff that needs to be done going into the mowing season. got the first mower back, bill was $109 (not bad) . First time we used it it didn't seem to run right , and the self propelled system didn't work. no problem , took it back in. In the mean time my wife went to pick up the second mower and was hit with a bill for $296 dollars, three dollars less THAN WHAT I PAID FOR IT NEW!!!!! So we went to use the second one the next week, the cover shield wasn't screwed back on, and it spit oil all over the frame!!! Took that one back in!! after them having them for several weeks I called to see the progress, that's when I talked to Nevin. he said that the second one didn't have the engine connected to the frame!!! it was gonna be another $250 dollars to get it running!!! after I explained that I wasn't paying another 250! I told him I used it one time!!! he began questioning basically accusing me of lying....his comment was"so you are telling me you cut grass one time in the last month, I find that hard to believe!!" I explained to him the mowers were for rental properties and that I was paying a service to cut the grass!!! he said at that point that he would get back to me. after several days of not hearing from him I called there, he proceeded to tell me that he had parts ordered, and although he 'DIDN"T think it was the right thing to do, he wouldn't charge me!!' WHAT!!! after two days of him having the mower he called me back saying that we "had a problem!!" The mowers engine was shot, and they don't make parts for the one that the self propelled wasn't working! couldn't repair it!! I asked what he suggested and he said he would give me a discount on a new mower!! I asked him if I could get the $405 dollars I paid him for the mowers I used ONCE each after he had them, his response was "I cant afford to do that!!! the I asked why he expected me to be out $405 dollars for two mowers I paid him to FIX, and now are non functional?? After getting my one mower back that that the self propel system wasn t working I called another repair service and they assured me that ,YES they do make parts to fix that system!!! Wouldnt recommend this place to anyone!! Buyer beware!!

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    Umberger's of Fontana
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    Annville Equipment Co - homeandgarden - Updated August 2026

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