Two stars as a warning for their unnecessarily high hassle return policy…read more. Aaron, the sales guy, was great. He gave me solid recommendations on vapes (such that I bought two of the same brand, different color). He also demonstrated merchandise from their high value case and upsold me on some glass. Great. A few days later I am feeling buyer remorse for getting two of the same thing. I've been using one, and now I'm trying to return the other one. I have the receipt, and the package is still shrink wrapped. I place them on the counter and ask for a refund explaining I don't really need two. Aaron again, still great, has to now explain to me this convoluted return process where I, as the client, am expected to call a number at the bottom of the receipt for Vape and Smoke "customer service" who will then give him permission to make the return. So dumb. But OK I'll make the call, no worries. Meanwhile, Aaron says he will text his boss. He pulls out his phone and messages them over Facebook Messenger. Of course this customer service line is trash, and I don't actually get to anyone, and I'm standing in the store still. Like why am I making a call while I'm in your store. Finally, Aaron makes a decision and says.. you know what my manager isn't messaging me back so I'm just going to do it for you since it's still sealed in the original packaging. FINALLY! I thought this was common sense. We didn't have to go through this song and dance to give me back $35. This was a waste of my time and poor customer service. Even though I did eventually get my rightful return, this whole process felt shady as they are not even close to transparent about their return policies ahead of time. Not even close.

Our glass piece broke and I came by the store to buy a new one. I was greeted by and amazing staff…read moreand excellent customer service. They gave me a deal I couldn't refuse so I left a very happy customer. They literally have anything you need including T.P. and masks. They've thought of it all. Thanks so much, we will definitely be back.

Loyalty rewards program never seems to work here. Stopped going because of this reason and after 3…read moremonths of not going back, I decided to give it another shot. Server was still down. Get rid of the rewards program. I'll never be back again.

I feel more comfortable visiting this establishment because I know that Mrs Joann is there. She…read morealways help me with want I am looking for. I really appreciate her help every time.

Stopped by this morning to use a coupon I had while making a stop at the local shops for my bday…read more The staff was helpful and friendly which was nice. I was the only customer in there and once they found out I wanted juice made one took the order and rang me out while the other made the juice...more on the juice further down. There was a fair amount of mods and tanks on display and what looked like a healthy backstock too. Pricing was reasonable...definitely cheaper than other local shops, had I not just gotten a bunch of vape gear I would have purchased something along with the juice. The juice selection was pretty good, saw a lot of brands that I've only seen online before. Their house brand offering is pretty comprehensive and customizable, if you want to sample juices they also have a good selection to test. With the juice prices they have I'll definitely be going back to try some new flavors. So the whole reason I came in was for a coupon I had which was for a BOGO on the House juice, I went with Gooey Butter Cake and Lemon Frost (Lemon Dream is the correct name)...I could be wrong about the names but they're something along those lines. It was nice seeing the person making my juice lab geared up from head to toe, you can actually see them making your juice through a little window which was cool. They had the juice made in under 10min and I was back on my vape tour. Overall it's a cool little shop with great staff and a fair selection decently priced. Worth a stop if you're into vaping or thinking about quitting smoking and picking up a starter kit. ***Juice Update*** I tried the Lemon Dream yesterday on a .44ohm single coil build installed in a Dead Rabbit 22mm rda with the wattage set at 55w, the flavors are subtle but pleasant. As with most good lemon dessert flavored juices the lemon in this is kinda the backing player to the cake which has a nice vanilla taste with hints of cinnamon every now and again. I'd compare this to Dinner Lady's Lemon Tart when it comes to the lemon to tart/cake flavor, I'm certainly enjoying as much as the Lemon Tart! I dunno if I'd say Lemon Dream is an all day vape but it certainly goes well with a cup of coffee and that works for me.

A fine example of what a vape shop should be. Juice made in house. They have 65ML bottles of…read morepremium flavors for $21.99. I have to admit I've only tried one flavor and it was delicious. Gooey Butter Cake is fantastic. Employees are very knowledgeable and great help.

Great selection with something for everyone even though it's a smaller shop. You can tell they took…read morethe time to find decent product for their inventory. Staff was super cool and knowledgeable - they call them Phixers! Fun, clean atmosphere with good tunes. I saw they also have a Drive-Thru and they said you can order and pay online too!

Super friendly staff and the quality of the products I purchased were outstanding. Big Phan of Phix!read more

Best shop in town won't buy from anywhere else. Good people. Great prices. Great service and great…read morevariety of selection. One stop shop.

My local Wild Bill's store has been out of the coils and liquid I use for my nicotine vape so I…read morehave been traveling around trying to find a location that has any whenever my husband has things to do out of town. This week we went to South Bend and we stopped by this location. This location had the Beard 32 I was looking for so I was able to grab one bottle. I was grateful for the helpful staff and being able to find at least part of what I was looking for. We will be back when we are in town.

got some sub zero snow caps blue moon and to be honest extremely unhappy with this product it's…read moreextremely stemy, theirs more stems then bud. DO NOT BUY THIS PRODUCT!!! shame on the sales person(register 15) for selling this product knowing it's all stem. If I could post a photo I would

they use to have a good selection. But now they won't squeeze their dry ass buds so you don't know…read morewhat you're buying and that's bs. I Bet whoever sells the most old bud gets a bonus because they're determined to get rid of the bs. I havet had a good experience for months and that's sad. looking elsewhere for better selections and budtenders who aren't scared to squeeze their buds. You guys are selling overpriced turds. Seriously get it together. I've never seen so many bad reviews for one dispensary.

Have a happy day without pain I'm liking this green steam…read morethe service I'm going to try and see how amazing it is

They "knew" my ID was fake (it wasn't) and told me they're confiscating it until an officer…read moreverifies its validity. Then they told me an officer isn't available. So I had to show them my boyfriend's ID (he's from the same state) and my license plate to certify I am in fact from Louisiana...I'd get it if I looked 12 but I very much look 24 -25+. Anyways they ended up realizing I've been coming there for over a year and just gave me what I paid for (along with 2 free edibles). I come here every other month so overall i've had a good experience but this was extremely frustrating. The guy with the blue hair and hat was very polite though. So I appreciated that but like girl be do for real right now.