I have used Wolverine Power Systems for eight years I now I believe and at all of my Michigan…read morehomes. I am editing this previous review and changing the 1 star to 3 stars. The manager called me, was up front and honest. We discussed the customer service issues and they made things right with appropriate credits and what sounds like changes in their processes to avoid poor customer service to loyal Wolverine Power Systems customers. Therefore I will continue to do business with them and update this review by removing the long detail and leave it at, I had an issue and they addressed it.

When I was looking for a company to service my Kohler generator, I called Wolverine and they told…read moreme they mainly service Generac but could definitely service a Kohler unit. The price seemed reasonable, so I went with them. I've had it service a total of three times and everything seemed fine until last fall when they serviced it. The unit ran okay until we had a power outage in March and it had to run for several hours straight. After that, it completely died and wouldn't start back up. I assumed it was a warranty issue, so I called Kohler. They told me that Wolverine isn't authorized to do Kohler warranty work, so I had to find someone who was. I called Mall City Mechanical, and their guy came out the same day. He found that the oil had been heavily overfilled and a cap was completely left off. Because of that, oil ended up spraying everywhere and choked out the system. He had to drain the extra oil and clean everything up just to get it running again, which cost me $295. I've called Wolverine four times now to get this resolved and ask for a reimbursement for their mistake. Every single time I just get sent to voicemail, and nobody will call me back. If you're looking to have your Kohler generator serviced, call Mall City Mechanical.

Punctual and honest. Would highly recommend Nathan. I'm a dummy when it comes to electrical and…read moreNathan's explanations were thorough and enlightening.

Prompt response to inquiry; professional and conscientious; called to indicate estimate time of…read morearrival on day of service;

They went out of business, zero communication. Left several customers hanging. Signed up with a new…read morebusiness to maintain our Generac after several failed attempts to communicate with them and their corporate office. A few months later, they charged my credit card for the maintenance contract with zero communication first. Yesterday, they showed up on my property and removed the monitoring antenna while I was at work. They kindly left it on the porch. I can no longer recommend them. Buyer beware. Zero excuse for how this business handles its most valuable assets, the customers.

Install still not complete 6 months after deposit. You have to leave a message, they either call…read moreyou back weeks later or not at all. My install started the beginning of January, 2 months later I still can't use my generator. They provided a bad quote which resulted in multiple delays. Most people I talk to have gotten their project completed in 2-3 days.

Lou at PCM and his crew coordinated installing 2 electrical meter boxes at our 2 subdivision…read moreentrance signs. This involved the city of Troy and having the electrical buried under the residential streets to the cul-de-sacs, and hooking up to the DTE power pole. They did a great job, the meters and outlets look great.

On July 27th, 2011 I called PCM Electrical in Wixom on Beck and I had them put in a standby…read moregenerator. The man swore at me. I took the day off from work, so I said just put it in and get out of here. He never leveled the ground under the generator. He put it on plain dirt. I am getting ready to retire so I started checking out the manual and they said that is has to be on a pad for the generator or brick. Not on the dirt. I called him up this month (April 2019) and he said that the generator has a pad painted on the bottom when you buy it and I called up the manufacturer and they said that was not true. You have to buy it separately. So now he is refusing to help me. I would never use him again. He deserves an F. I counted on him to do this job well.

had a genorator installed at my house the install team was very polite and told me how everything…read morewas going to go I definitely recommend this company

The thing about a hometown service is..they treat you like family. Our goal was to protect ours in…read morean emergency when needed. Having an Gererac whole house generator is an investment in that. VERY knowledgeable, kind, and respectful representatives. A big shout out to Christian and Matt for answering ALL of our questions and concerns. Dealing with this liocal owned company is HIGHLY RECOMMENDED.

Gen Pro LLC is a fantastic generator service company. As an owner-owned business, they ensure…read moretop-quality service and professionalism from their highly skilled technicians. During this recent ice storm, Gen Pro got my generator up and running, and kept me informed throughout the process. They showed up when needed even though it was late in the evening. I highly recommend them for all your generator needs.

I had a Kohler whole house generator and auto transfer switch installed by Shawn and his team…read more They are truly professionals and treated my house like it was their own. They even swept up after themselves when they were done. I mentioned to Shawn about not leaving the doors open to keep the cat from running out and he incorporated my concerns into his kick off huddle with his team before they started. It's worth noting that I previously had a Lowes contractor give me a price for a generator install. Not only did the local Lowes contractor tell some fibs about what was required because of the Michigan Building Code (which I rebutted because I know the code and I offered a copy for him to show me the section right on the spot ) I was offered a lesser quality Generac generator (even after I told him I wanted Kohler) and a small limited circuit manual transfer switch. Nevertheless I sent him on his way and called Shawn. I have never looked back. Not only was Shawn's price reasonable he was lower than the other contractor and I got what I wanted to which was a Koehler generator and whole house automatic transfer switch so I didn't have to pick and choose what I wanted on the panel I am a contractor so I know the system. I highly recommend you call gen pro and talk with Shawn