I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I enjoyed my time there. Property was clean, safe and well managed. Nory, the property…read moremanager/community director, is fantastic! She recently reached out to me to help me with a minor issue (when she had no obligation to help me since I was a tenant 6 years ago). Thank you Nory! I highly recommend this apartment for those looking to rent in Sacramento.

Our time at Hidden Creek has and continues to be very awesome. We were fortunate enough to move…read morehere and after the first tour with Patti, we were hooked! From our first moments on the grounds before being tenants, we noticed it was so calm and serene, almost like a vacation getaway, seriously it was beautiful. Patti was kind and awesome to take us on a tour, answer all our many questions (including my 1000 random questions about the place) and she was so personable and still is! When we moved in, there was so much more space! We even got a patio!! You ever want to just lay in the sun and empty your mind for 20 minutes? Yeah it's pretty cool! Any of our maintenance requests were done so fast and efficiently! Maintenance rocks!! The parking may be a bit tight, but a perk is Patti holds a parking spot drawing every month! It's both super convenient and it really makes you smile when you know you win! Patti, both my wife and I know were in good hands with you at the forefront, thank you for welcoming us with such brightness and laughter and vibes, we will continue to say positive things, not just for those reading, but for a great person! Hidden Creek is our home and we could not be more happier! Don't believe me? Check them out, what do you have to lose?

Patti the leasing manager is rude, inconsiderate and nosey. She will try charging for extra stuff…read moreincluding carpet cleaning that "requires" a professional carpet cleaning that wasn't mentioned when signing paperwork. On top of that she lives in the apartment complex and watches your every move with cameras including a dash cam on her car. Parking is limited and so are guest apparently. Gym is mediocre and she will tell you to remove anything that's in your patio. Wish I could give 0 stars in my short time of staying here, dont recommend these apartments to anyone!

I've been living in this complex for a few years now and I can truly say I'm happy! The complex…read moremanager Nate is always on top of things. He is very kind, professional, attentive and very responsive when it comes to concerns. Nate and the maintenance worker handle work orders quickly! Anytime I have an issue it's fixed right away! Thank you guys for making things easy and comfortable.

Doing business with brookside apartments has been a fantastic experience. The apartments are well…read moremaintained and spacious. The management staff is exceptional. They are easy to deal with. They're professional and friendly. I would recommend living at these apartments.

My fiancé and I just moved in and we love it! The complex is quiet which is hard to find these…read moredays! The staff has been beyond helpful and kind with our questions!! They have fixed everything rather quickly without complications! I would highly recommend. 5 stars! Updated: parking is NOT enforced. People can apparently park wherever they please weather it's an assigned spot or a "free" spot. 4 stars. Updated: our wash machine stopped working (in the middle of a cycle btw) and was sitting with water in it for over a week before they ordered a new one and had someone come drain the current one. The order date for delivery & installation of the new keeps changing. Extremely frustrating... Now that it's FINALLY installed...I get to use a dryer that's been installed UPSIDE DOWN....

We were tricked into thinking this was a good complex, we really were. Jennifer has left many of us…read moreout here left to dry and looking like fools. When we first moved in, we were given Jennifer's personal number and told to report any issues we had or seen. My guess is she didn't expect us to actually follow through, because we've made so many reports that she'd just start ignoring us for weeks on end. It took her months to deal with any issues, if she dealt with them at all. We've had neighbors abusing their children out in the parking lot. We've had neighbors dealing drugs both in-home and in the parking lot. We've had domestic abusers, to the point where we had to call the police because at one point they brought out a metal bat. We've had multiple animal abusers, from people tying up their dogs outside on the metal railings for multiple days on end to someone who is still locking their excessively-nonstop-barking dog in a kennel for up to twelve hours by itself in an unfurnished room while they go out and have fun. We have many MANY stray cats abandoned by previous owners. The neighbor problem will not stop because Jennifer will, as a couple other reviews have mentioned, let literally anyone live here without actually doing any looking into their character. We've had MULTIPLE shootings, here at the complex. Jennifer showed up to check up on us, but was on-site for maybe ten minutes max. No email was sent out to address the fact the complex got shot up, that multiple apartments got hit multiple times, or even that one or more bullets made their way into the apartments itself, endangering lives. No email was ever sent out to address any issues, to prompt for reaching out if we needed to talk to someone about the stressful events, or to reach out if anyone had any information. People will park wherever they want, from the parking spots specifically for the tenants to the red fire lanes. No one even tells their guests to not park in certain spots. On three separate occassions, we've seen tow trucks come in, but ONLY after being called. The guests will leave trash EVERYWHERE. Speaking of trash, no one follows the rules of the dumpster. It specifically says no furniture, yet every few weeks we'll go out and see shelving, we'll see bookshelves or couches, even a refrigerator at one point. One of the screen doors was put out to trash, and wasn't even taken because it was placed between the dumpsters, then slipped down to the ground, and a dumpster was places on TOP of it. There are multiple lies you'll be told by Jennifer upon getting this apartment. The first is that she'll come and inspect every six months or so, check up on you and see how things are going. We've been here two years, not a single time she's come over EXCEPT for the time we had the shooting. We talked to another tenant who's been here almost seven years, never once did Jennifer follow up with her statement to him either. The second lie is that the tow truck company has someone come in to the complex EVERY NIGHT to check if people are parking right. Like I said before, in two years I've seen a tow truck three times. If someone did come in every night, half of the guests and tenants would be out of a vehicle. There's also the bug issue. Trash is one thing, what with the wrappers and plastic containers, tuna cans and papers and junk mail flying around into the bushes and all over the parking lot...but the bugs are an issue. A couple of the cats had flees at one point, which can get in the house. We've seen a couple cockroaches here and there, too. We also get these gnat-looking bugs every few months that will straight up swarm the place, get into the food so we have to throw out bagged or boxed food that are in the cabinets, and even have to wipe down the bathroom ceiling due to how many just die up there. Again, Jennifer hasn't done anything about these, except for the occassional email for bug extermination dates. For anyone who wants to move in to the ground floor and want to put out decorations or special plants outside your door, don't. Whoever Jennifer hires for gardening work is terrible at judgment and terrible at their job. They butcher the outside bushes and flowers and they'll weed-wack whatever decorations you have outside. We've had countless holiday and seasonal decorations ruined because of them. Don't even get me started on the lawn at the entrance, which is consistently covered in piles of dog poop. This is not a place to raise a family, nor to retire to. This is a place to party, have fun, and not care about the consequences, which, don't worry, 9 out of 10 times there are no consequences anyway. So if you want to do illegal activities in your home with no risk of being caught, party like you just don't care and do whatever you want even at the risk of others around you, sure, this is the apartment for you. But if you want a nice quiet community-driven neighborhood that's clean and respectful, you won't find it here.

Apartments were filthy upon moving in paint was peeling off the walls. Blinds were broken, closet…read moredoor was broken the entire time I stayed there. There were huge roaches in the apartments. They say they have security but my vehicle was broken into numerous times. The place was so ghetto definitely not worth the money I spent. Also there was a leak right outside the door that was never fixed but we were responsible for paying that bill

If I could give zero stars, I would. I lived at 6413 Tupelo Drive Citrus Heights, CA for 12 years,…read moreand I've never been so disappointed in my life. After being a loyal tenant for over a decade, paying rent on time without fail--even during the tough times of the COVID-19 pandemic--this property has shown no regard for integrity or fair treatment. I gave my 30-day notice, followed all procedures, and even got an approved two-day grace period from their manager, Breyon Wilkins, to ensure I left the apartment in spotless, mint condition. Yet, instead of returning my security deposit, I'm being hit with an absurd bill of $881.84 and harassed by debt collectors for over $800 more in alleged forfeited rent. This is how they treat long-term tenants: with disrespect, false charges, and stress-inducing debt collection calls. It's a complete disgrace. Beware of renting from this place. If you value honesty, transparency, or even basic decency, stay far away from this property. I wouldn't recommend this place to my worst enemy.

I lived in Apt 8 (top floor overlooking Bogue) from Dec 2009-July 2012. On occasion the alarm of…read morethe city lot across the street would go off for the entire weekend, but still this was a great place to live. My unit was close to the rental office, which made picking up packages a breeze. The mail boxes are towards the back of the complex. Trash dumpsters are located around the property and there was one relatively close to my unit, maybe a one-minute walk. Maintenance was always quick to remedy problems, as was management. I never experienced any vandalism or theft while at this apartment and would often sleep with my balcony slider completely open. (Single female.) My favorite parts about the apartment itself was the natural light and the pantry cabinets in the kitchen. This complex is perfectly situated in a residential community with quick access (like you could walk) to Starbucks (also drive thru), a Straw Hat, Tower Mart (I think it's since changed), a nail salon, etc. Also, Winco is just a 5ish min drive up the 99. Parking was never an issue for me or any guests (although I didn't have many). An added bonus for me (as a military member) was there weren't *that* many military renters. Also, W/D in unit is a huge plus. I never used the gym, but the one time I went to the pool there was no one there. Quiet. Would rent here again!

My wife just started police academy in Yuba so we need to move to the area. I came in last week and…read moremet Robin who showed me an apartment. She was so warm and took the time to talk to me about the property and the amenities. I really enjoyed speaking with her, and everything looked amazing. I hate to admit this, as I am trying to get on the waitlist, but it is by far the best apartment I've seen in Yuba City so far. Spacious, and clean, with a great workout room. Although I don't live here yet, I hope too soon.

I have lived in 2 units here and I love them both. The units are kept up impeccably and any time I…read morehave an issue with my unit, it is addressed quickly. By far the best experience I've had with any apartment complex. ​

Ever since moving to the Sacramento vicinity (from the Bay Area) back in 2001, I have resided at…read morequite a few different areas which include the city of Sacramento, Fair Oaks, Carmichael, Antelope, Natomas, and Elk Grove. Out of all these places, my lady and I came across "The Oaks at Arcade Creek" (in Citrus Heights) while officially calling it our home since April 2016. I had first seen these apartments back in December 2015 and was put on a waiting list for several months before finally moving all our stuff inside. One of the primary reasons why my lady and I moved here is the close proximity to our employers (my job is in Roseville while hers is near Sacramento State). Another reason that drew us here is the abundance of shopping (Wal-Mart, Costco, Dollar Tree, Grocery Outlet, & Safeway) ALL within a 2-mile radius. And finally, there are plenty of fast food places as well; (McDonald's, Taco Bell, & Jack in the Box) only a couple blocks away! Now onto the apartment itself! The Oaks at Arcade Creek is nestled directly on Auburn Blvd. (and in between Greenback Lane & Van Maren Drive). It is only a 48-unit complex that offers 24 units of their 1-bedrooms and 24 units of their 2-bedrooms, respectively. We currently reside in an upgraded 2-bedroom, 2-bath downstairs unit. Some of the apartment features they offer is a full-size washer/dryer, granite counter tops (in the kitchen & both bathrooms), gas fireplace, crown molding, dark wooden cabinetry, central heat & air, khaki-colored accent walls throughout, oversize patios, walk-in closet (in the master bedroom), and high end kitchen/bathroom faucets. The exterior of the apartment offers a beautiful and relaxing swimming pool complete with about 8 chaise lounge chairs, a whirlpool spa, a circular table for outdoor eating, two oversize umbrellas to block the sun, men's & women's restrooms, and a shower. You will also find a car wash area, guest parking, and beautiful landscaping with an abundance of trees and flowers. Finally, there are trash & cardboard recycling bins as well as mailboxes that are adjacent to the leasing office. I do have to say, the apartment manager, Kristin has been absolutely helpful with everything since day one. Ever since moving here, we have had minor maintenance issues come up including a loose towel rack, inoperative garbage disposal, and most recently, water build-up around the shower head area. All of these issues got resolved with her maintenance team in a very quick and timely manner. Many other places I've resided at can take weeks or even months for an issue to be resolved. Overall, this has to be one of (if not) the best apartments I've ever lived in. My neighbors are very polite and with this place being small and quaint, you get to know them very well. We have also never had any issues with our cars as well as our outdoor patio furniture. And finally, this place is pet-friendly as they do allow cats (which we have our orange tabby) and many breeds of dogs. All in all, if you're looking for a quiet, safe, and beautiful place to call home, "The Oaks at Arcade Creek" is definitely worth checking out! Ask for Kristin and she will be happy to answer all your questions! My rating, a perfect five stars!

Have lived in the community now 3years and just transferred to a larger unit. I have been happy…read morehere for the most part. (obviously or I wouldn't have stayed) We have been through a 3 management changes. The Manager that was here when I moved in was great. The new Manager has her work cut out for her and has already been great, so far I am very impressed! She is more strict which many people might not like but it is what is going to get this place back to what it was and could be. I've seen her in action and she really cares about improving this community. During my recent transfer I was met with some obstacle as the previous tenant kept extending her notice. The office did offer me other options but this one was really what we were after so we waited. Once they finally moved out the home needed more work than expected and the maintenance team work constantly to get the apartment ready on time for us. I often drove by and saw 2-3 maintenance carts as well as vendors all working at the same time. Ashleigh (leasing) and Janice(New Manager) were in constant communication with the status and any updates as we waited and were very apologetic for the delay (which was out of their control) it was very reassuring to have the constant communication and to know they cared to check in with us. Since we have moved in things have gone well, any issue has been addressed quickly. Honestly they have gone above and beyond to accommodate us the best they could. Josh (maintenance supervisor) has had regular communication with my husband anytime there was anything that needed to be addressed and always made sure we were satisfied with everything. While the 2nd manager was there he let the property go down hill. I am definitely excited about the new manager and seeing what she is doing make a difference! so even with the decline during the 2nd manager I still give a 5 because I truly feel that this community will be back there very soon (would still have been a 4 just seeing what she is already doing to improve here) With all that said keep in mind this property was built in the 50's (I think) so there will be things that need to be addressed as the property ages, nothing will be as perfect as a newly built property. The important thing is that the staff responds and addresses any issue quickly, over 500 units and I usually have had a response in 24 -48 hours for non-urgent issues. I have seen some negative reviews and frankly I think these are people who may have had to deal with the last manager who didn't seem to care about any of it or have maybe never rented before or fail to report things until they become a larger issue then it is much more difficult for the staff to address timely as they were not informed timely.

Summary of Property Management Issue:…read more In December 2024, Property Manager Cody illegally removed me from the lease agreement. I moved out and have been waiting over 8 months (including 6 months with no action, plus 2 more months of follow-up) for my move-out disposition, which is legally required within 21 days after move-out. I have visited the office 7 times and sent multiple emails over the last 2 months requesting this documentation. On July 31, 2025, Cody said she had my file on her desk for a month and would call me with her regional manager. No call was made. I will continue to document all interactions and delays.

Be warned- you will not see a dime of your deposit. I never expect the full amount of my deposit to…read morebe returned, but to incur close to 400$ in cleaning fees for an apartment with zero damages is absolutely ridiculous. Attached is a picture of the breakdown for the fees that are tacked on while they do their inspection. Considering the apartment was left in great shape, and we did our due diligence to make sure they didn't need to any deep cleaning, it seems like they make you foot their whole cleaning bill. By the time they took out our final utilities expense, we ended up owing them money. If we got charged as much as we did, I have a feeling that we are not the only ones. Based on their breakdown, even if there is no damage to the apartment, the cleaning fee is a minimum of $195, plus additional fees for carpet cleaning and painting. If you happen to be in a 2 bed 2 bath, you will be charged a minimum of 356$ (343 for a 1bed 1 bath). To put it into perspective that is roughly 70% of the security deposit, that EVERY resident/unit will automatically have deducted Again, if we got hit this hard, I can't imagine what would have happened if they determined that deep cleaning was necessary, and had we not expressed concerns of damage caused by construction, we probably would have owed even more, beyond the amount of the deposit. After speaking with the office, it was suggested that everyone incurred these costs because the purpose of the security deposit is to get the apartment clean and ready for the next resident. This is false. The deposit is meant to return the unit to its original condition. "Reasonable cleaning expenses" are allowed, but to admit that every unit will have 70% of their deposit taken away is absurd, especially when one of the defenses was that it accounts for wear and tear, when normal wear and tear is not something that can be charged for.

Do not rent! There's toxic mold spores in the unit where I…read morelive. I had the state to come in and get samples and the results revealed toxic levels of mold. Also, the appliances need to be replaced and management has/is continuing to patch up things. By the way, I live in a down stairs unit and maintenance continues to say that it's mildew, so once I mentioned that I had an investigation done by the state, I became the enemy. Proceed with caution and ask to see an inspection report, before making a decision. In addition, I've developed asthma from the mold! Also, the noise pollution is worse than that of a helicopter!!! My car was vandalized in the parking lot and I had to pay for the repairs.

I don't normally leave reviews but I've trying to get ahold of someone in this office for over a…read moreweek now. JUST TO VIEW AN APARTMENT. I could imagine if I was a resident trying to get in contact with property management about a more pressing matter. Never a good sign when you're looking to rent from a company that seems to never be available. It can't just be an "apartment thing" because I've called Cobblestone Creek like 3 different times today and each time a very nice woman picked up and answered all of my questions. This place is just as nice and better price but they won't pick up the phone. Apartment living already comes with its typical problems so this is already not a good sign. At this point I'd prefer you not even return my many phone calls & voicemails. I need to move ASAP so this was a time sensitive natter. Such a SHAME. Do better!

I moved into these apartments in November of 2024 and it has been such an amazing experience, I…read morecannot recommend these apartments enough. Natasha is the BEST property manager she truly cares about the tenants and is always so prompt to help with anything you may need. 10000/10 recommend living here!