The technicians for this company are fantastic. They are knowledgeable and professional and help in making sure that all devices are online. The customer service is also available 24/7. I have been their customer for many years. read more

The office staff is filled with great employees! I've only dealt with tech once. He was on time and fixed the problem in great detail and time. read more

They say they have 24/7 support but they certainly do not. If you are looking for reliable Internet look elsewhere. Constant lost connections and slow speed. We have fiber and were told we could "run 15 devices without seeing slow speeds" we can't even run 2. The should be embarrassed by their lack of service to a community that needs this connection. read more

These guys are a joke, the rescheduled on me 4 separate times so it took a month and a half to even get anyone out and then it took 3 separate visits of people coming out over the span of several more weeks including a supervisor before they were able to say they could work with my location for internet. Then they scheduled the install for a couple MORE weeks out and installed a dish on my roof just to say never mind we can't get any signal we'll have someone else come out and look at it. Except nobody came. I called several times over the next 4 months trying to get someone to come look and then trying to get someone to come out and get the dish off my house. I was always told they'd take care of it and we'd schedule an appt just for no one to show up. I wouldn't deal with this company again if they paid me to use their service read more

I needed Internet at my new built house in Shelley, Idaho. Initially I had Anthem Broadband installed. Though I could only get the minimum, I was pretty impressed with my ability to Stream movies and do work at home on my computer. Anthem has been really good at getting Fiber into Shelly and in my neighborhood. I've been impressed with their customer service by phone and the contacts. The tech that placed the broadband was very efficient and patient with me in discussing and finalizing the placement of the dish and modem. The tech who place the fiber was again very efficient and had to run the wire a distance through the unfinished basement to where I wanted the modem. He did a great job . I would recommend Anthem if they are an Internet provider in your area As a sidenote, I was going to have security system, placed through anthem with ADT, but decided to go with a local service security provider. But this was not directly because of Anthem read more

Absolute the worse internet service I have ever subscribed to. The service fails every half hour in the evenings, it is impossible to reach anyone to make a payment, they put you on hold for long lengths, until you give up and hang up. Then they suddenly answer your call as soon as you are late, and they charge a $30 charge for being a day late, when you are late paying because for the previous 5 days when you have been trying to make your payment they put you on hold for super excessive lengths of time so you hang up and try the next day. I am going back to sparklight, even though sparklight charges 1/3 rd more, at least you have un interrupted service with sparklight. So, yeah, I fell for anthems game, where they say that they will give you a low price for the first 3 months if you put one of their signs in your yard, then you get your second bill, and mysteriously, your bill is $118 when it's supposed to be $59. My advise is to not even consider anthem, thier service is the worst you could ever imagine, you can't reach anyone to report an outage issue, they intentionally don't answer your phone call when you call to make your payment, UNTIL AFTER it's late, (so they can charge you a $30 fee). Try anthem for yourself, but you don't say you were not warned! I'm dumping anthem at the end of this billing cycle. Oh, and your anthem broadband service will include a 4 foot tall monstrosity of a dish tower installed on your roof. With the high winds we get around here sometimes, the anchors are bound to pull out and rip holes in your roof. I'm going to make anthem remove their giant tower off my roof, and they will patch all the holes. I was never told that they were putting a 4 foot tall tower on my roof, I didn't know until I came home and seen it. But, it's your choice. Chose wisely. read more

I'm pretty happy with Anthem Broadband customer service and relations; however, the field technicians and dispatch are not truthful nor diligent in the communication with customers. Technicians automatically put in their notes that the customers have approved everything they have physically done during an installation. In my experience, they blatantly lie about what they claim customers approve. In my experience they are in such a big hurry they do not take the time to go over everything, from running the cable to what speeds we are supposed to be getting. Recently a technician ran a cable across a bay door that I need access to in order to make repairs and adjustments to my RV. The technician noted "customer approved location of cable". I had no idea where the cable was run until the next day when I needed access to the bay door to replace a water pump. I could not gain access due to the cable blocking the door. I never approved that nor does it make any sense at all to run a cable like that. The support office contacted me to follow up, and I informed them that the technician did not go over with me where he planned to run the cable and I would never approve to have my bay door blocked and it needed to be moved, so I can replace my water pump that is located in that bay. First, because of the technicians note they were going to charge me $75 per hour to move the cable. When I highly objected, they were going to use my once a year free technical visit. I highly objected again! Before I agree to do that I would rather have them come back and disconnect and remove the equipment all together. We pay a lot for this service and I will not pay to have a cable moved from a location that I did not approve of in the first place. Now they agree to conduct a quality check of the technicians work. After the quality check, they agree the cable needs to be moved, and they will not charge me. So my expectation is they will bring a technician out to move the cable taking all of 5 minutes. Not so, they set an appointment for 7 day later and in the meantime I cannot make the repair that I need because I don't have access to that bay. This is not a good service to customers. They run the speed tests off of a cell phone and not your console. Obviously cellphones don't require a significant amount of speed to run, but a console does, so it's kind of a BS game. According to the technician your speed is based on how many servers it needs to pass through and that is why using a speed test through a console does not give you an accurate number. I say the speed that we purchase should absolutely be what we should expect to see through our consoles. I don't use my phone for my TV or Video games... the speed I purchase is what is necessary to operate my console, my console should not be testing under the speed that I purchase. When I signed up the sales rep asked questions about what console I use and knew my expectations. I can run my cellphone from the providers data service. That's not the purpose for the service that I purchased through Anthem Broadband. read more