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    Anthem Broadband

    3.0 (7 reviews)
    Closed 8:00 am - 7:00 pm

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    Ask the Community - Anthem Broadband

    CenturyLink - Donate it to folks who dislike opening e-mails.

    CenturyLink

    (12 reviews)

    Why am I with Direct Communications? Will post you pics of speed test later., Scammers those guys…read moreare. Outsourced support agents are mocking customers. Speeds below 1mbps not acceptable. They used to be steady so just less interruptions than Cable one or Sparklight. They lost even that. Barely serviceable speeds. Technicians that never show. Rescheduling technician's visit for 3 (!!!) times. Three service appointments missed than they have the audacity to act like it is not the biggie they will give me fiddy dollaz if I lose 600. Cute. Their model always was do nothing it just works somehow. However their business model is not viable in 2023. Say you came to rent a motorized vehicle and are offered a 3 legged mule as a means of transportation. That is how their speeds and services compare to competitors in the current area.

    OMG I have not had so much fun since my dog died. I tried to get customer service to connect me to…read morea person who could send a technician to work on their 50 yr. old lines in my neighborhood and found it near impossible to finally get someone to look at my phone and internet service. I was able to "chat" with a live individual after at least 12 dozen different question rabbit holes and scheduled an appointment. For several years now, heavy, wet spring snows short out the lines and render the service unusable, but was unable to communicate that to the automated customer disservice system. Tech came -- problem fixed. More bad weather 2 days later same problem, only this time I tried a different approach to the problem. Tried to get a tech for phone instead of internet and the process was slower and the "chat" was with someone who spoke limited English; as was clearly demonstrated by their syntax and verb usage. Later that evening my bank contacted me when an overseas customer service company tried to charge my credit card 5 different charges which were not authorized by me (have auto pay on my credit card). Fortunately, my bank contacted me and I was able to stop the transactions before they occurred. Needless to say, today I contacted another ISP and will have it up and running tomorrow, I hope. Whoever thought automating customer service was a good idea should be fired! And, I won't even talk about foreign call centers. This time.

    Anthem Broadband - isps - Updated June 2026

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