Of course, we pick the worst time to go pool and spa shopping. Between the supply chain issues and…read morehaving vetted every pool installer's personal preference on pool type, we were off to a painful start. We met with many pool companies for over a month. Companies of all different sizes, and although each was independently unique, the same stipulations applied, pool /spa installs were at least 12 months out and getting someone to sit down for a consult was around a month out. It was becoming very frustrating. We stumbled across Backyard Leisure and decided to give them a try. Don't judge the company by the area in which their Raleigh office is located, these guys are legit. Aaron Garner actually sat down with us on the spot and provided us with the information we were seeking. He answered all of our questions and provided us with much needed insight to help us plan our next move. On top of all that, the anticipated install was less than 12 months out. Aaron clearly knew what he was talking about and also helped us realize the best approach to our inground spa needs. Our pool install came first, Aaron was there throughout the entire process; he was more of a partner than a salesman and still is. They have some true talent working for them and with Alberto leading the pool install, he gained my trust and confidence within an hour of him being onsite the entire. He is an expert in his field. Our spa install came in second and again Aaron was there to ensure a smooth install. The highly skilled install team handled everything, they are extremely professional! They went out of their way to assess the work already by the very subpar concrete company and rectified immediate concerns. At the end of the day, we are more than happy with the product and the entire team at Backyard Leisure. Backyard Leisure has our backs every step of the way and the true talent to get the job done right. Cheers!

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them

The owner of this place is a complete joke! I love how it states on the sign " veteran owned" but…read morethe man offers no military discount! Spent 10k on a pool 2 years ago with the starlight jet package that the jets have corroded and they offer a one year warranty and he couldn't even try to make any effort to work something out with us, 300 a piece for the jets ( we have 2) a new package is 699. Overpriced, nice workers, terrible business owner. I bought there to keep the money local. I won't be making that mistake again. So, shop around for pool and products.

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

Very helpful! Always friendly. Some of the products (not talking chemicals) are more expensive so I…read morestuck to chemicals and their free water testing service. They break it down (like dumb it down! Which I appreciate!)

Amazing service and knowledgeable about every aspect. My go too spot now!…read more Walked in with a sample, explained in detail how and why things are happening. A+++ services

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

So glad we called Sunsational Pools! This year was crazy with a lot of the pools closed, hard to…read moreaccess, long waiting lines and broken signup websites... waaaaaay easier to just own my own. They were on time every day for the install, the team was easy to work with from start to finish, and we couldn't be happier with the end result.

Such a wonderful company! Every employee that we dealt with has been amazingly professional,…read morepolite, kind, and helpful. I've heard of terrible stories from other companies; however, from the first phone call throughout the installation process, we have been so impressed with this company! We purchased a 16x32 semi-inground Ecotherm pool with custom wedding cake steps and installation was completed yesterday, just in time for the best part of the summer. This was the perfect option for our family, because we wanted an inground pool but not the inground price tag. The semi-inground option gives us the best of both worlds. We're so excited for this to be our first summer with our new pool!! Oh ...and the Ecotherm has insulated walls for a longer opening season as well as a lifetime warranty, two additional BONUSES!!! Thank you so much, Sunsational Pools, for making our pool dreams come true!!

Poor communication, scheduling issues, and unprofessional service. The repair manager was rude,…read moreyelled over me, and constantly interrupted me. The woman answering phones at the Garner office was also rude. My pool still isn't repaired. Extremely frustrating experience and unacceptable customer service.

Highly recommend! VERY personable and knowledgeable staff. Helpful at every step. I am a new to…read moreowning a pool so having so much help and cooperation is much appreciated. My go-to pool place!