Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

We visited this place and went to Carpet One the same day. The difference is night and day! Carpet…read moreOne charges more, charges for every little thing and demands to be paid in full before any service! This place has reasonable prices and does not hard sell. They did our basement, living room, hall and two bedrooms. We had two teams over two days and both did an excellent job! I highly recommend them!

We had new carpet installed in our living/dining room. The whole experience was great. Mario was…read morethe man we talked to. His two-man installation crew are very good and installed the carpet sooner than I expected. They had the old carpet removed and the new one installed very quickly. They put the furniture we couldn't move ourselves back in place where they were before the install. They asked me where a couple of furniture pieces went if they weren't sure. We did have to remove all of the items that were inside the furniture (bookcases and hutch). This was so the furniture would be easy to move. They had everything cleaned up and vacuumed up so that the area the rug was installed in was better than before they started. I would highly recommend this company!

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

I had some canning of chair seats done 4 years ago. Saw the she is still doing restoration work so…read moreI am taking some other items into her shop. I thought what she did for me was fantastic.

The owner does electrical, upholstery and more than I can describe. Call before you go. They are…read moreopen M-W-F but she takes a lunch break between 11:30-1 p.m.

Recently discovered this little gem of a business! Doug handled everything with efficiency,…read moreresponsiveness and an amazing turn-around time frame. Very reasonably priced and very professional outcome. They were able to estimate through pictures. These people know furniture and furniture repair. Friendly and accountable, and I would obviously recommend them highly.

This company & Dustin are amazing! Very responsive, professional and fairly priced. I cannot…read morerecommend them highly enough, they are 5 star PLUS

I have used Kenmar carpet for several of my rental properties over the years. Mike is awesome -…read moreprompt, professional, patient, and helpful. The installers were awesome as well - flexible, efficient, kind, and diligent. I will continue to use Kenmar when I need carpet! Thank you!

The installation went smoothly. They moved furniture to clear space to install the padding and…read morecarpet in the living room/dining room, two stairways, and a hallway. When completed, everything was back in place.

I had to go here because the trailer I needed wasn't available my local handy rinse. This seems to…read morebe run by a family. They were all very nice very helpful even hooked the trailer up for me. I went a little over my time, but they gave me some forgiveness on it which this place is closer. They are much more friendlier than my location.

Bill and Andrew were a pleasure to deal with. Friendly, knowledgeable and professional. This is a…read morenice change from other rental facilities I have used in the past. I know you'll be pleasantly surprised when you ask them for help or advice on your needs. They know I'll be back!!! Jim in Auburn twp.

Very pleased with Ohio Awning. The awnings look great and the salesman called me a couple of weeks…read moreafter the install to make sure everything was okay. Never had a contractor do that before. Very impressive! Had a good experience with the young woman who answered the phone and the installers as well.