This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Daniel did a wonderful job putting my bathroom floor. I absolutely love it. And the price was below…read moreso many others. I would definitely call them again.

From the owner: Vital Flooring & Renovations specializes in flooring and small renovation projects for homes and…read morecommercial properties. They offer a variety of flooring and carpet and professional installation along with kitchen, bathroom, basement and laundry room remodeling at an affordable price. Owner Keith Orndoff has years of experience in flooring and construction and offer samples and many in-stock materials in their new showroom in Eastlake. Choose from a showroom full of vinyl flooring, carpet, hardwood, rubber flooring and tile samples from manufacturers like Mohawk, Shaw, Daltile, Godfrey Hirst, Marquis, COREtec, Southwinds and more. Free delivery and professional installation is available in as little as seven to ten days. Keith Orndoff has more than 20 years of flooring installation experience and is a CFI certified installer. And if the materials you choose are in stock, Vital Flooring & Renovations offers next-day installation. Along with installing flooring and renovation projects, Vital Flooring & Renovations also offers flooring repairs and handyman services for customers. Keith knows that what sets Vital Flooring & Renovations apart is their attention to customers and their knowledge of the products they carry. They will find you the right product for your project at the right price for your budget. Vital Flooring & Renovations also supplies materials and installations for commercial projects. Let Vital Flooring & Renovations revive your home.

Ok, I said I would give you an update when they finished. Well today was the day. The LVT was…read moreinstalled in 2 days by 1 man, Jeff. He came in, got right to work, moved everything himself... Wham, Bam he was done. Great job. Paid attention to all the details. Was constantly cleaning up after himself. We couldn't ask for more. The finished job is beautiful. Today the carpet guys came to finish one last detail, which was re-stretching the bedroom carpet... perfect finish. Bottom line - "Location Carpet" is the only company I will call or recommend for any kind of floor coverings. If you have a project give them a call.

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Stay away from this place they will cost you a lot of money in the long run mass confusion when…read moretrying to order and schedule carpet install it was overall a miserable experience never again

the owner was expensive and didn't care and tried to not do something when i paid for the job and…read moredid it half fast