If you like all the stress and headache of buying a car to come AFTER you complete the purchase,…read morethen this is the dealership for you! Buckle in - this review spans several headaches unfolding for over a month after I bought my car. The car they sold me was leaking oil as soon as I got it home. When I called about this to get it fixed, they tried to say I was looking to have an oil change done and "use my one free oil change" before I pushed back and said no, I'm not getting the oil changed, I'm getting the oil leak in the car you just sold me investigated. The car I had purchased had a cracked windshield on the day of purchase. They promised me that I would receive a call in 3-4 days' time to come in and have the windshield replaced. It took almost three weeks. During that time, I was stuck with a dealer plate and a corresponding contract saying I couldn't leave the state with the dealer plate on. I had two funerals to attend out of state. I expressed this concern to them, and management said they'd provide a written statement so I could legally travel. They never sent anything, despite me calling on more than one occasion to get this addressed. I had to make alternative travel arrangements twice. They said when I got the windshield replaced, they would give me a tank of gas for my trouble. They never did... maybe because it had been so long they forgot they made the promise! Then, more than a month later, I get a call from their accounting department threatening that I am about to owe them the value of my trade-in because they mishandled the title and sold my old car prematurely (a car they told me they were going to scrap). They told me I failed to give them accurate information, just for them to have to go check with the manager and see that it was in fact THEM who had bad information, not me. When they had gone to check with a manager, they said they would call right back. It took them roughly 2 hours to call me back. When I frustratedly asked if in the future they would please make sure their ducks are in a row before you call and threaten to charge me for their mistakes they hung up on me. Upon getting there to swap the license plate on my car they had to re-register to fix the title mishap, multiple salespeople were bad-mouthing the person in accounting I had been dealing with, and implied that they were yet again cleaning up that individuals mistakes. If they are a known issue, why are we not re-training them? It doesn't exactly raise my confidence in the dealership. A manager was supposed to call me to discuss the fact the dealership called me in the middle of my work day to threaten me with a 4 figure bill, too, and then hung up on me mid-conversation. No call. No accountability. Management has yet to be found. This place is disorganized, unprofessional, and completely unreliable. On top of the tens of thousands of dollars I agreed to pay them, I have spent numerous hours and lots of energy on the phone, driving back and forth from the dealership, and arguing with their accounting department. I'd have rather taken the bus for the next year than deal with the aftermath of purchasing a car at Premier Chevy Morgantown. I have never had a worse car buying experience than I had here. Seriously, pick anywhere else.
