Shady business practices! Stay away! We test drove a Traverse, got the numbers for the new car and the trade in. We agreed it was a good deal so we shook hands, all signed contracts and all signed the paperwork. After two hours of being there, they said that there was a mistake and then they changed the entire deal. Tried to charge us $9,000 more than what our signed contract agreed to. Textbook bait and switch. They could have cared less that they wasted three hours of our time. Also, where I come from a handshake, a singed contract and someone's word means something. I can tell you for a fact that it doesn't mean anything here. Buyers beware! read more

Wow are they really that bad? I find it hard to believe that any dealership would risk their licenses and open themselves up to 30 years in prison and millions of dollars in fines as well as restitution to the affected customers. Reports suggest certain Car Dealers in WV may engage in deceptive practices, including bait-and-switch tactics, changing signed contract terms (like adding thousands in fees/warranties), failing to provide documents, withholding crucial info (like EV tax credits), and hostile customer service, leading to customer complaints filed with the BBB and online reviews highlighting fraud allegations, requiring vigilance and documentation for buyers. Common Allegations & Tactics: Bait-and-Switch: Agreeing on a price, then dramatically increasing it after hours of paperwork. Contract Tampering: Adding undisclosed fees or expensive warranties after signing. Failure to Disclose: Not informing buyers about potential tax credits or warranty details. No Paperwork: Withholding signed contracts, making it hard to verify terms later. Misleading Financing: Inflating financed amounts or misapplying credits. Hostile Treatment: Becoming aggressive or unhelpful when issues arise. What to Do If You Encounter This: Document Everything: Keep all emails, texts, photos, and notes from conversations (dates, names, times). Review Contracts Carefully: Check for hidden fees, APR, and total cost before signing. File Complaints: Report issues to the Better Business Bureau (BBB) and the West Virginia Attorney General's Office. Seek Legal Advice: Contact a consumer protection lawyer if you've lost money. Be Wary: Be cautious if a deal seems too good or if staff pressure you to sign quickly. Key Takeaway: Consumers report a pattern of potentially fraudulent dealings, emphasizing the need for extreme caution and thorough due diligence. "Kicking the car" (or "kicking the trade") is an unethical, high-risk sales tactic where a dealership advises a consumer to abandon their current, "upside-down" car loan (meaning they owe more than the car is worth) by stopping payments or allowing the lender to repossess it. The goal for the dealership is to facilitate a new sale by removing the old, problematic loan from the negotiation, often without disclosing the severe long-term financial consequences to the buyer. Key Aspects and Consequences of "Kicking" the Car Definition: It is a form of encouraging a voluntary repossession. The salesperson suggests that the buyer simply stop making payments on their old car to allow the lender to seize it, rather than rolling the negative equity into a new loan. The "Deficiency Balance" Trap: Contrary to what some salespeople may imply, abandoning the car does not erase the debt. The lender will sell the vehicle at auction, and the buyer is still responsible for the "deficiency"--the difference between the remaining loan balance and the sale price, plus fees. Credit Destruction: This action results in a significant negative mark on credit reports, potentially lowering scores by 100 points or more, and remains for up to seven years. Potential Legal Issues: Some industry experts consider this advice a form of fraud against lenders, as it involves intentionally defaulting on a loan to obtain new credit. Prevalence: While the National Automobile Dealers Association (NADA) states this is not common, consumer lawyers have reported an increase in these cases. Why Dealerships Suggest This Dealers use this tactic to make a deal happen when a customer is "buried" in negative equity and cannot afford to roll that debt into a new, higher-priced loan. It allows them to close a sale with a buyer who would otherwise not qualify for financing. Better Alternatives Instead of "kicking the trade," consumers are advised to: Wait and Pay Down the Loan: Continue making payments until the loan-to-value ratio is better. Sell the Car Privately: This usually fetches a better price than a dealer trade-in or auction. Refinance: Attempt to lower the interest rate and payment. Check for Gap Insurance: If the car was totaled, gap insurance covers the difference between the car's value and the loan amount. Potential Legal Issues: Some experts suggest this tactic may be illegal, as it can be interpreted as defrauding lenders by lying about indebtedness to fraudulently obtain new credit. So Essentially they are submitting fraudulent loan application that they are aware of a potential repossession or surrender that they encouraged so they can make a sale. Therefore defrauding lenders. read more

These guys don't know what customer service is supposed to be in sales. They are arrogant enough to use the high pressure sales tactic of, 'are you ready to buy right now'. And if you want more information and god forbid a quote on your used car value, they recommend you look it up on your own, and mock you behind your back to each other when they think you're not looking. I've bought more cars than some of these boys have ever sold and this is not the way to do business. I'm happy to go somewhere else because they really don't care. Poor excuse for a car dealership. read more

You have to watch they are crooks! They offered me more for my trade than what they put in writing. I also specifically said to run through Fairmont Federal credit union and they said they did come to find out they did not because I asked my banks loan department .They never did imagine that and they have the right evidently to ignore what the customer asks. That was my big Ask. You need to watch out because they will rob you blind every chance they get. I will get my free oil change and I will make sure to have a witness and drive straight to another dealership to make sure they don't sabotage my vehicle. Then I will never step foot on their premises again. And I will make sure everyone knows! read more

Once again, great service from Ridgely and his crew! We don't live in Morgantown but we bring our truck here for service. Always quick and excellent. read more

Avoid this place at all costs! Went in to look at a couple different cars, the salesman I met the day before never came out to meet with us. We got someone named T who overall did not treat us very well. Talked down to us. And wasn't willing to try to look for the car we are looking for at other dealerships. If I could give it a zero star rating I would. read more

Robert Moore is an outstanding salesman. Very friendly, knowledgeable, and not pushy. I highly recommend Rob and the Premier Chevy of Morgantown, WV. read more

I am trying to find an attorney to start a class Acton lawsuit against these fraudsters. Took my car in for a service check prior to expiration of warranty. They found 2k of problems not covered by the warranty. (Imagine that). Then a week later my ac stops blowing cold air. Hmmm...so I go back and they tell me it needs a new compressor for another 2k. I took it to an honest mechanic and found that THE WIRES WERE CUT TO MY A/C. IT DID NOT NEED A COMPRESSOR. This is flat out FRAUD!!! DO NOT USE PREMIER GMC!!! read more

Took car in for issue, got it back $3,200 later and the issue I originally made the appt for is not fixed. Awful. Now it's bring it back and I'm sure I'm going to get charged more money once they figure out what is really wrong with it. Coincidentally, I had to pull over to the side of the highway when I first drove it because I got warnings and alarms I have never seen before. Of course, that wasn't their fault. How coincidental. It's not the issues that bother me most, it's the lack of ownership and accountability by the service department. "Not me" mentality. read more

I will NEVER go back. They ran my numbers to the bank "to try to get me in a car". I was there for 4 days and they led my husband dd's and I to believe that we were getting the vehicle that they let us drive for a week with dealer tags until we could bring in the down payment on my husband's pay day. They said we would get our plates when we brought in the down payment. When we showed up the refused to take our money sent us for for 2 more hours. Called and said that after my co signer and I signed a contract already on a payment price, that they couldn't get us the price they promised. Told us it would go up 64.00 more. Which it was already over the price we wanted anyway. So by the end of that I just said I wanted my car back. Because they finally told us they never got anything cleared through the bank. So there we were thinking everything was done except the plates. And here we weren't approved for anything yet. I went back demanded my car they then tried to get me to let my car stay because they already had it ready to go on the lot (their sales stick, sales paper work in windows, window tint pulled off, decal gone & and lot rep stick on the bumper) before they even had me settled with a bank for another vehicle. So 2 days later I went to another chevy dealer ship to find out premier had ran my name and credit so many time no bank will loan me the amount I want for the vehicle I want because premier ran so many different numbers for mine and my cosigner income. That the bank doesn't believe our paper work. I HAVE NEVER been so upset with a business in my entire life. I'm absolutely fed up and will NEVER direct someone there again. My co signer and myself have purchased 5 vehicles from them... we won't be back. And I hope the salesman gets reprimanded. read more

SCAM ARTISTS: I've been there several times for work. Most recently my car was towed there after not being able to accelerate. They had it for a day and a half and I wasn't getting any updates. Woman at the desk who answers the phone was useless and couldn't get someone to call me back. After finally getting through they said it would cost $5,000 to get it to accelerate again and the parts would take four weeks to get. I told them they were out of their f*** minds. Towed it to Ervin's down the road. They fixed it in an hour for $200 with one part. My car is fine now. Sales men in the Premier office are the absolute rudest people ever. They are constantly yelling at costumers and verbally assaulting them. Sam was my rep and he was awful. The mechanics also get into arguments with the sales men in front of the costumers. DO NOT GO HERE. If I could give it no stars I would. read more

Do not take your truck here for service. I was traveling out of town and the engine went on my 2019 GMC and took it here for warranty work. It took 3 times longer than they said to replace the engine and when I got it back it had an electrical problem. I have taken it back 3 times to have them fix it but they keep giving it back to us with issues. We finally spoke to the GM to try to get this resolved as it's not cheap driving 5 hours and staying over night each time we need to drop off the truck and wait for it to get fixed. He told us he would scheduled it to get serviced by the master technician. We had to wait two weeks and then we just go there and they said that he wasn't there and that someone was supposed to call us. This isn't surprising as the communication from this dealership has been horrible. we have had to call each week trying to figure out when we needed to plan the trip to WV to pick it up and there were two times we didn't find out until we were already on our way there that the truck wasn't ready. Not only is their communication and technical service below par. They straight up lied and said that any GMC dealer would warranty their work and we found this not to be true as no GMC dealership where we live will touch their mistakes. Not sure what we are going to do at this point. it's been months with no end in sight. We have been out so much in time and money traveling back and forth with nothing to show for it. All they have done is make excuses for their employees. I only say this to maybe help you make a better decision in where you take your truck. Maybe I can save you from the mess we are dealing with. read more

Very Poor customer service in the parts department! Cant even reach someone to make the order because the people there don't answer the telephone. I don't even want to go in to the place after calling there for 2 days and leaving messages that are not returned. I just don't trust this place to help me with my issue now. This was my second bad experience here, the first time I went in to look at cars the salesman didn't want me to use my own financing and became rude about it. The reason I found out later is that they would make less money but I would save significantly. Greedy read more

Worst customer service I've ever had. They make you come with an appointment and don't start working on your car for hours after you arrive anyway. I was charged $150 to reset my key after having my spare stolen and $113 for a new spare key. They never called me when my spare key arrived, after 3 weeks of waiting I had to call them just to find out it's been sitting there waiting. When I went in to have the spare key coded to the car they tried charging me $150 for the same service I had done already. Honestly feels like the salespeople are borderline scammers trying to double charge for services and not notifying when products ordered have arrived. Will never be returning here for any service and I strongly advice everyone else to stay away as well read more

I wanted to write and give Randi. P in service a shoutout. She is always professional and listens to what I have to say. She is looking out for the customer and goes above and beyond to make sure the customer is happy. I keep coming back to Premier because of Her!!! read more

Dealership serviced Escalade replaced valve body on transmission that failed 6,000 miles later. Unable to detect a failing transmission? disappointed. read more

We bought a pre-owned 2017 Buick Envision from Premier this spring. The cover for the odometer cracked and we took it back for warranty. I spent an extra $800.00 to get the car certified when I bought it and they still would not cover the defect under warranty. The Buick warranty department said it was not a defect. What a crock! Anyhow neither Buick or Premier would honor the warranty that I paid for so this will be the last time I will ever own a Buick and the last time I ever buy anything from Premier. I'm only giving them 1 star because I can't give them any less. read more

Big shout out to Danny Bonnell III - Service Advisor at Premiere Chevrolet Buick GMC in Morgantown, WV. I had a service advisory on my Buick Cascada and needed to get it repaired. It took a while to get the part, but Danny kept me well informed about what was happening with my car. Then, the same day that I picked it up, I had a different problem and he got me right back in at Premiere and had it fixed within an hour. Much appreciated Danny! Thank you for your great service & hard work! You're the best!!! read more

The entire experience was bad. I did get a great deal, but zero appreciation and respect. My transfer paperwork was even incorrect for my registration. When I called about, I was transferred all over the building and finally spoke with a rude woman, who in turn made a complaint that I was rude and her supervisor called me a left a rather concerning voicemail for me. After the purchase, I was in an accident in the car, I took it to another body shop because a lack of trust in the dealership and the workers there. After the car was returned to me, I had a warranty issue and called to make an appointment the service man told me to return it to the body shop I had used and hung up on me. It was recommended I take the car to Exit 132 (Astro), I did and they were great and treated me with kindness and respect. Premier is a bad place. read more

As other reviews have stated, the service at this dealership is the worst I've ever experienced. Owning 2 Chevys...one new $$$$ truck purchased from Premier and a new $ car purchased elsewhere, the service people were simply horrendous when I needed a tire that had blown. They had ZERO tires that fit the car, although they had several for sale on the lot. That doesn't make any sense to me at all. After my warranty-covered tow truck ride dropped me at the dealership, I was stranded without a tire and they made no options to help. They were extremely rude to me concerning "what do you expect us to do?" and I said "have tires that fit the vehicles that you are selling or tell on star so I don't get towed somewhere that cannot help me." One would think that the service department, in an emergency, would have at least offered to take me to get a proper tire and have them install it. They refused. They refused any options to help me. At one point, I threatened to go to the sales department and test drive a truck to pick up a tire...to which they sarcastically replied it will take HOURS to put it on. SERIOUSLY?! I had to get towed (my own $) to a tire shop 2 miles away and they immediately helped. Unfortunately, I ended up buying a 2018 $ car to replace the previous one...and I purchased it at Premier. I thought service department had a new manager, so was hopeful that buying the new car from them might yield some better service. Now it is taking WEEKS to get an oil change scheduled. Sadly, the sales people are decent...and the service department needs CHEVYS INTERVENTION!!!!! read more

WARNING; This place is terrible !!!! Never, EVER use their service. Cost is outrageous. Very, Very time consuming. Confusion is King there !!!! read more

My experience at Premier was pleasant. Ultimately, I did not purchase a vehicle, but the sale rep I spoke with (a young man named Tyler Grady) was courteous and knowledgeable, not to mention understanding when I deferred to my penny-pinching tendencies and did not purchase a vehicle. Young Mr. Grady welcomed me to return, and offered me a - I must say - pretty nice deal should I change my mind. I assure you that when my finances are in better shape, I will most certainly, 100% be returning to Premier Chevrolet Buick GMC to talk to that Tyler Grady. read more

I had called a week prior to set up an appointment for the recalls on my vehicle. When I get there they said that it would take about an hour to fix all three recalls. Since they had known about my appointment for over a week, I believed that everything would be ready to go. To my surprise, they didn't have the correct parts to fix my vehicle. They said that they would have to call me back and reschedule to get the third recall fixed but there has been communication since I left. It's very disappointing to feel that just because I'm not getting something fixed for a profit to the dealership, I'm getting treated like my vehicle isn't important. read more

The experience was no hassle, and was pleasant. The sales rep was patient and knowledgeable. I test drove the car one evening, then my wife had a chance to drive it as well. That gave me time to discern how comfortable I was driving the Malibu in the dark (illumination, etc.) and how solid the ride felt. The process of making a deal and financing went quickly, and the sales rep took the time to show us the car's features. read more

These guys are the best! Bought my last two cars here and couldn't recommend them more!

I would give it a less than one star if I could. I have owned Chevys/GMs my entire life. My grandmother was in love with them and passed that passion onto me. However, if I ever purchase another Chevy it will be despite Premier's best efforts to have me run screaming from the brand. It started with the sale, it was a certified pre-owned vehicle, less than a year old with less than 10K miles. I was told the car had options that it did not have. They also added about 6 months onto my payment plan, but... I'd gone this far and I thought I really liked the car. Less than two months after I purchased the car, it almost caught fire! Seriously, I pulled into a big box store parking lot. Turn off the engine, start to unbuckle my seat belt... the next thing I know, I'm yelling at everyone to get out of the car. Smoke starts billowing, screams were heard, and temper-tantrums were thrown in a GLORIOUS fashion -- you know, things you typically see at big box stores, but this time it was me... Topper: the check engine light NEVER came on. I had to have it towed to Premier, they said they "fixed" it. I take it back, a few days later, the car shuts down on me, wont budge, and I have to get it towed to the dealer AGAIN. I had gotten out of work after a really long day; last person in the building... It's always fun to wait on a tow truck at midnight when you need to be at work early the next day. Oh crap, I don't have a car now, how do I even GET to work the next day? Yeah, they aren't going to help you with that. A total of FOUR trips to the service department later, and it finally got fixed. Or I should say that particular problem got fixed. Since I have had the car (just a little over a year), the car has been into the service department on average twice per month. Nothing ever gets fixed properly IF they even bother to try and resolve the issue. After having to take time off of work to drop my car off more than 20 times, they have only offered me a loaner ONCE, and I have only used the shuttle ONCE after I demanded to get taken to work. The last time I had it in the service department, the service department never called me to pick up my car. HOWEVER, the sales department called twice trying to get me to buy another one... FROM THEM!? What.the.heck? No! No! NO! They speak down to you, they are rude, and ... did I mention nothing ever gets fixed? I could go on, but I'm sick and tired of wasting my time with this place. If you want to buy Chevrolet, go to Flatwoods. It's out of the way, but it's worth the drive. The people are a heck of a lot nicer and actually helpful. read more

While trying to walk off the property my son was almost hit by a worker driving EXTERMEMLY too fast in the PARKING LOT of the dealership. My appointment was at 11. After being told my car would take longer than expected, I was given a time of 130. I left (my son was almost hit) and we came back at 120. No one came back to check on us until 2. Then I was told bascially they forgot and would be done in another hour in a half. While I had my 2 small children in there. I then sat there until 3 pm, while other people were taking their cars in and leaving. All I needed was new breaks and an oil change which took 4 hours. I bought my car from this place. I will NEVER return. read more

This is my second GM vehicle, the first of which was a GMC Terrain. A big thank you goes to my salesman Mike Hogan, who took the time to show me all the benefits of the Chevy Trax, as well as to Don Boisclair, who went the extra mile to make sure I got the vehicle I wanted & kept my payments lower. Lastly, thanks to John Cognac for running a great establishment in Premier Chevrolet Buick GMC! read more

Great customer service during the purchasing stage, and excellent customer service at the Service Stage. Quick and efficient, easy to schedule an appointment, and 2 years of free oil changes- I'll take that! read more

ZERO communication, VERY POOR customer service! I had a radiator replaced for my SUV on 3/24/17. I was told it's a 5-hr. job and knowing they close at 3pm on Saturdays, I dropped my car off at 8:18am. By 2pm, nobody called me, so I called them, Scott answered the phone. Without checking with his technician, he told me my car "is in pieces, it won't be done until 3 or Monday". I explained I need the car for work on Monday and asked him please go check with his technician, he went and came back said it'll be done in 20 minutes! I asked "do you want me to come at 2:30 or close to 3?" He said: "I'm leaving soon, don't come at 3, I'll be gone." I got there at 2:38, I said: "Hi Scott, how are you?", he replied: "Oh I'm having a PREMIER day!" I could tell the attitude from his voice, he was not happy to be there at all! And he said "The cashier has the key". I paid and got my key. When I walked out and passing by his desk, he had already closed shop, waiting on the clock. No words from him as I was walking by. While I paid over $1,000 for this job, the "Service Advisor" did not explain what had been done to my vehicle, did not give me a copy or even show me the work papers from the technician, not to mention no "Thank-you" or "Good-bye" from him. Again his name is Scott. I waited a week before writing this review, hoping to receive a follow-up survey from the dealership management, if they care about the quality of their work and customer service, but as of today, nothing was received, I am forced to provide my feedback this way. My advice: Try to avoid doing business with this dealership, at least not Scott in Service Dept. Thanks for reading. read more

Im 40 and a outstanding driving record. I also have great credit and at the time it was 745 and this dealership ran my credit as high risk to benefit them. I also had a jeep grand Cherokee as a trade in that was paid for and my credit had zero derogatory marks. This dealership is Greasy!!!!! Please avoid at all costs. If i won money I wouldn't think about going there..... read more

I had some service done to my Acadia not only was the staff great, the courtesy vehicle driver Eric was very professional & very nice. Because of the convience we will be back! read more

Recently purchased a 2019 Yukon Denali from Premier. Prior to purchase my wife and I visited the dealership and spoke with a salesperson and someone from the finance department and we were quoted a price for the vehicle. A few weeks later we decided to purchase the vehicle. I contacted "Ash" from the internet sales department and she confirmed the price that the first salesperson and the F&I rep we first met with quoted for the vehicle, and 0% financing within certain credit parameters, which we met. Arrived at the dealership and met with "Austin". Very friendly, knowledgeable and helpful. I shared the above background with him and he took it to his sales manager. Austin returned with his manager's "deal" which was almost $10K over what we were quoted in writing by Ash! And, NO zero percent financing (We have "A" tier credit and the F&I department confirmed that when they pulled our FICO report)! I showed him the texts from Ash confirming my quoted deal and he went back to his manager who then met with us and explained that it was a "mistake" (that three different people had made....ya' right) and that Ash and the other two people that I previously met with were mistaken and were talking about a used Yukon Denali (Ash texted us a picture of the new Yukon Denali and I showed that to him as well) and that he couldn't honor that deal but would be more than happy to talk with us about the used Denali......Sure, classic car dealer bait & switch. At that point I was walking out the door to go to a different dealership when "Gerry" introduced himself, explained that he overheard our conversation with Austin's manager, and asked if he could talk with us for a few minutes. Turns out that Gerry is the Regional Manager for several dealerships that the owner of Premier has and we agreed to talk with him instead of walking out the door with no intention of ever returning and further, blasting this dealership on the internet in every forum that I could find! Gerry was FANTASTIC! We went back through the history and I showed him the text messages from Ash confirming the price, the interest rate and the vehicle. He was genuinely concerned and said that he would do everything that he could to honor the deal. In the end he honored the price that was quoted without argument and although we did end up with an interest rate the payment was basically the same as the zero percent financing deal because the zero percent financing deal did not include a number of rebates that were offered with traditional financing (and that was clearly stated in the dealer's advertisement, so I had no issues there). Both Gerry and Austin were GREAT to work with and we left the dealership with the deal that we were initially quoted. Can't say enough about Gerry and Austin and hopefully they'll still be with Premier in another few months when we'll be purchasing another new vehicle. The only reason for the 4 star rating instead of five stars is the effort that Austin's "manager" made to convince us that the deal offered by Ash and the first two Premier reps was a mistake, and trying to convince us to buy a used vehicle instead. That guy needs some customer service training imho. Thanks again Gerry and Austin, we love the vehicle and you'll see us in the future! read more

Recently came here and had a great experience. Had the pleasure of meeting salesman Tyler Grady and found him to be very helpful. That guy knows his stuff read more

I'd rate this Chevy dealer less than a star if I could. Out of all the Chevy dealers my family and i have dealt with over the years this one is the worst. I've called on three separate occasions to try and get my oil changed and to have my car looked at. I've had my vehicle "fixed" there once before and when they brought me my car from the back the exact same thing was still wrong. Each time I get transferred around the service department (that is when the service department actually answers) with promises of a call back to schedule an appointment. I was told I'd get a call back twice with no call back. Then the third fourth and fifth time I called I was transferred to service where I was placed on hold till I got cut off, and the other times no one answered. I won't be doing any business with premier any further which is a shame because the next closest Chevy dealer is in PA and as a WV born and raised citizen I like to keep my business in my home state. read more

Don't buy from Premier. After they sale you the car they don't care anymore. Not even month in and there was a oil leak took all day to fix. Next month leak around brake light interior turned blue and pink. They clean the best they could and just gave me can of cleaner to try some more. Then there was motor trouble they told us it was safe to drive even with the motor cutting out. They refused to give rental until the appointment date which was 20 days later. Stay away from Premier. Also forgot they didn't even call me to say the car was done I had to call them. read more

Not very friendly service writers - too busy complaining about one of the mechanics too even acknowledge I was there.

My experience was absolutely terrible at first, but they eventually fixed the problem.

Our experience at Premier was no hassle and we were treated very well by all of the staff we came in contact with. The salesman we worked with was Chris Vandetta and i highly recommend him. He made our whole experience very pleasant. read more

Well, following along with those whom left pretty informative review about this EXTREMELY UNPROFESSIONAL business, they now turn down test drives as well. So you want to buy a Chevrolet car right? Any person in a fine state of mind would make it to the nearest Chevrolet Dealership. But the little you know they actually won't let you test drive any of their cars because oh poor little owner is afraid that you'd scratch one of those little babes he has on his lot. In other works they don't "take risk". No wonder why no ones comes to this wacky Dealership. So this is how it works here, they have a Dealership. But won't let you test drive because owner is too jumpy doesn't wanna risk damaging his cars as if all people are going to rally the hell out of a test drive. That's just so pathetic. read more