Excellent customer service, fast turnaround, and minimal/reasonable wait to get your car seen. You never want to have to take your auto to a mechanic but when you have to, you want it to be as painless and efficient as possible. I went to Heiskell for the first time today and had a great experience. Would definitely come back. read more

So, my M235ixc needed electrical work on the taillights, ground wires short-out. Went here and told them what was needed, parts too. After two trips to their garage, lights still shorting-out, I repaired them myself. Learn my $400.00 lesson and "STAY AWAY!!!" read more

overcharged my wife cause she was a woman without a man with her and had a nice car sneaky people

will not use owner provided oil and filter for oil change. Wonder what "their" oil costs?

I am fairly new to West Virginia. I did not know which repair shop I should take my 2017 Toyota Corolla to. It had not been driven for many months due to health reasons and the car was not starting I suspected that the battery was the problem. The 1st Road Side Assistant disagreed and told me I needed a new alternator. Surfing the web, I decided to have it towed to Heiskell. Made an appointment with a gentleman by the name of Zack and mentioned the alternator. They ran a diagnostic - it was the batteries after all - a repair cost about 1/2 what a new alternator would have cost ! My new go-to shop. Very pleased. They are trustworthy. I highly recommend ! Gisela A. G. read more

Easy to make appt...quick, reasonable service for my Mini Cooper! Zach, Service Mgr was friendly!

Great group of people here. Had an issue at a local dealership, these guys got me in no questions asked and got the problem handled. Honest and upstanding people to deal with. Thanks again guys, you got a customer for life. read more

My daughter at WVU with our old CRV making noise. I'm 5 hours away. She brought it here and they diagnosed and fixed it right away. This is where she'll go if she has more problems with the car. read more

Super nice guys and very knowledgeable about German luxury brands. Skip is a stand up guy - helped me out by hooking my BMW up to the scanner to check a code fault heading into the weekend. So appreciated his quick diagnosis and helpful spirit. Won't take my roadster anywhere else (and neither did the previous owner of the car). read more

The only place I trust in Morgantown to work on my BMW! Skipp knows what he's doing and I've never had an issue in the 3 years I've been going here to get work done. read more

I didn't end up using them due to the fact that the lady handling things was a bit rude and had no customer relations skills. I can't speak for the actual mechanic ability. I was referred to them by a friend which told me they would help me out. I needed my heater core replaced. It isn't a easy job but not a very hard one I called the shop and the lady who answered flatly refused. I then had another smaller project (replace starter) So I decided to see if going up there in person was any better. Nope. Use your own judgement but I won't use them or refer read more

I had a great experience with Heiskell Automotive! They were quick to help me diagnose and fix a problem in my car when I was in town visiting and got me on my way home by the next morning. Not only that, but they were fair and reasonable with pricing, read more

I'm pretty sure this is a dishonest business, but you should read on and judge for yourself: I recently moved to WV, so I had three cars lined up in a row for inspection at Heiskell Automotive. My first car is only three years old, and it passed without incident. Next, I brought my older 2007 BMW. I was a little surprised when I watched a mechanic call a BMW dealer and ask about a part for my car. I thought maybe they would ask me about it first before ordering anything, but I was't too upset. They could cancel it later if needed. Later, they tell me I failed inspection due to a burned out fog light and rear side marker light. They also tell me the rear marker light isn't just a bulb, it's an assembly that requires taking off the bumper. I tell them I will do the work myself since I want an aftermarket part instead of OEM BMW. They said, "Fine. Do you want us to take out the fog light we replaced?" "Yes," I replied, a little irked that they hadn't asked me about that either. They charged me $11 for the inspection and said I had 5 days to replace it and they'd give me the sticker once it's all fixed and I pay another $3. Fine, I thought. I drive home, and out of curiosity decide to take a look myself to see what I was up against. I popped out three pins, two small bolts, and peeled back that bumper cover. Interesting, the marker light is unplugged. I plug it in, and guess what, it works. Well, maybe they hadn't seen that. But, I DID see a mechanic putting those two bumper bolts back in before I left.... I then swapped out a fog light bulb from another car and boom, back in business. (The original bulb was indeed burnt out.) Instead of taking them my third car, I drive the BMW back. Upon arriving, I ask the desk guy how much it would cost to have them replace the bulbs. He starts looking it up. Another mechanic walks in and asks what's up. I ask him if he had taken a look behind the marker light. He said, "Yeah." I asked him if he unplugged it, He said, "Yeah, it wasn't working, so I unplugged it." Interesting. I then said, "Well, I plugged it in and it's working now." He looked surprised. I asked him if he plugged it back in to check it. At this point, the desk guy gets furious and starts raising his voice at me saying, "But you TOLD us to stop working on your car!" (He said that a few times, actually, each time louder." Pretty nice excuse, I thought, but why yell at me? The other mechanic, says, well, if you get the fog light fixed we'll put a sticker on it no problem. Then I tell him, "I already fixed it, that, too. I'd like to pay and get my sticker. I can't prove you guys unplugged it, but I'm not very happy. It took me 5 minutes in my driveway with the car still on the ground to do it." He then said, "Well, you're not like every customer." The head mechanic walks in and asked what was going on. I told him it was about the side marker light. He said, "Yeah, I was looking at it, too. It's not working." I said, "It was unplugged. I plugged it in and now it works." He then proceeded to tell me that lights are finicky sometimes as solder joints come loose with older cars, etc. He also told me that, for instance, "if a license plate light is off, we'll tap it several times to see if it will come on, and if it does, we'll pass it." He then goes to check my lights, and comes back in and says, "Yeah, it's on. I tapped it several times to see if it would go off, but it didn't." I thought to myself, "Well then WHY didn't you plug it in then and tap on it initially?" They gave me my sticker and waived the $3. Well, that was nice. If I WAS like every other customer, I would have paid $43 (according to prices I found online at some BMW dealers) plus whatever their markup percentage is. I would have also paid whatever their price plus markup for a fog light bulb. And I surely would have paid at least 1 hour of labor for "removing the bumper." (Their hourly rate is $110, btw.) I was really hoping I had found a great, honest shop. While I cannot prove they unplugged the wire, they (either mechanic who was looking at it) certainly didn't try to fix it. (Again, if you told me that story about finicky lights, why wouldn't you plug it back in and check it? Seems fishy...) And since I am not "like every other customer" and know quite a bit about cars, I thought I'd post this for you, the regular customer, and let you decide if you would like to patronize them. If you do go here, be sure to tell them ahead of time to ask for authorization to order parts, do any repairs, and have them SHOW you what is wrong. If they say they can't let you in the shop, I can assure you I've been inside many garages once I start talking to them like I know things. The last thing a mechanic wants is to be caught in a lie.... read more

Excellent mechanics, service and home grown feeling. I've been taking both of my vehicles to Heiskell Automotive for the past 2 years. They are very thorough and honest (which is very hard to find these days). I've been to other places in Morgantown that will just throw an inspection sticker on your vehicle without looking at it. Heiskell Auto will actually inspect your vehicle thoroughly to make sure that you are not a danger to yourself or anyone else on the road. They'll also give you a heads up of anything that they believe will need done in the coming months. They aren't pushy, they give you their recommendations then let you decide if you want the services done to your vehicle. I'm fortunate to have found Heiskell Auto and will continue taking my vehicles to them for all of my servicing needs. read more