First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

My experience with Hahn's Appliance was extremely disappointing and 100% sketchy!!!…read more After informing Hahn's that the Safeware extended warranty I purchased from Hahn's for my Frigidaire induction range had never been registered by Hahn's--and that Safeware had no record of my warranty despite my having the original receipt--I expected understanding, an apology, and a sincere effort from Hahn's to correct their mistake. Instead, I was met with an aggressive and dismissive attitude from Alan, the manager. Rather than acknowledging Hahn's error, both Alan and the salesman, Jerry, repeatedly emphasized that Hahn's was "losing money" by helping me and that they "didn't have to do this." As a paying customer, hearing that was completely unacceptable. Hahn's had already accepted my payment for both the appliance and the extended warranty, yet I was made to feel as though they were doing me a favor by honoring a purchase I had already paid for. Ultimately, Hahn's took back the defective Frigidaire induction range, which I had owned for only a short time, and I paid the difference to purchase a Bosch induction range. At no point did anyone apologize or acknowledge that this entire situation resulted from Hahn's failure to properly submit my warranty. What made this even more frustrating was being told that this issue had affected many other customers and was supposedly caused by a "computer error." I spent more than 12 years writing software, and I know that computers don't make business decisions--people do. Blaming a computer instead of accepting responsibility for a failed business process says a great deal about a company's culture. Technology doesn't excuse a lack of accountability. Alan's confrontational attitude and apparent lack of concern for how I was treated reflected poorly on Hahn's management. Good customer service begins with accepting responsibility when mistakes happen--not making customers feel guilty for expecting a company to honor its commitments. The only bright spot in this experience was the women at the customer service and payment desk. They were professional, knowledgeable, kind, and genuinely helpful. They treated me with respect and deserve recognition for their excellent customer service. Unfortunately, this was not my first negative experience with Hahn's sales staff. I previously believed my earlier experience was an isolated incident, but after this, I no longer do. Based on my experiences, the sales team appears to lack the professionalism, accountability, and customer service that customers should expect. I will never do business with Hahn's Appliance again, and I cannot recommend them based on the way I was treated. Update: Since Hahn's Appliance never responded to my original review, I feel it's important to share what happened. Hahn's Appliance sold me a Safeware extended warranty, accepted my payment, but never submitted the warranty to Safeware. As a result, I believed I had warranty coverage when, in reality, Safeware had no record of my warranty. What is equally disappointing is Hahn's complete lack of response. There has been no explanation, no apology, and no acknowledgment of what happened. A company's character is often revealed by how it responds when it makes a mistake, and in my experience, Hahn's Appliance has chosen silence. If you are considering doing business with Hahn's Appliance, I strongly recommend asking for proof that any extended warranty or protection plan you purchase has actually been registered with the warranty company before you leave the store. I wish I had done that. Based on my experience, I cannot recommend Hahn's Appliance. I hope sharing what happened helps others avoid the time, frustration, and expense that I experienced.

Dave did outstanding job installing my dishwasher and the nicest repair man i have ever had…read more Outstanding service

It a was the great appliance shortage in the summer of 2020. There was no sign of the 'Rona…read moreanywhere around me, yet Lowe's could not supply a refrigerator within the next month. We changed direction and walked into B&J's. We saw the exact model we were looking for and he said he was simply waiting for several to be delivered. Within one week we had our refrigerator in the house and cooling our food--protecting us from spoilage. Without the fast help and pleasant experience of working with them, we would still be suffering from melted ice cream, moldy food and daily trips to Walmart (which is almost worse than rotten food in itself). Thanks for the great service! Edit: My wife thought I should emphasize the awesome customer service an great prices. We're looking at upgrading our range in the next year and will not even be looking elsewhere.

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

Don't expect this company to honor any rebates they may "claim" you can get. My partner and I…read morerecently purchased a freezer from them and we were told we would get a $50 rebate because I'm a veteran. After numerous attempts online, which were denied for no explanation I tried to resolve the issue via email. All I received was the runaround. If this is the way they treat a disabled veteran, imagine how they're going to treat an average citizen. Buyer beware! They need to honor their advertised programs or discontinue them. Thanks for nothing Metro, I hope it was worth it. The only reason they get one star is because it won't let me post a zero.

We bought an Asko washing machine that ended up being the wrong color, the Manager happily accepted…read moreit back and exchanged it for the correct color. He also went above and beyond finding us the same washer with almost the same features in a less expensive model! Troy is awesome, go see him for your appliance needs.

[[[EDIT 6/17/14: I…read morewas finally able to get ahold of Troy at this location and he has been a great help. He set up a replacement fridge at their store to make sure that it was working and cooling before it was delivered to me, that way I wouldn't be stuck in the same situation. He also saw that I had lost a lot of food due to not having a working fridge and offered to send me a check to replace my food. I really did not expect a reimbursement and that means a lot to me that he would do that. I'm excited to have a working fridge again! ]]] I have been very disappointed with the customer service and quality of items purchased at this location. I have also talked to friends and family who were disappointed with their service. I had a new fridge delivered on Friday that still has not begun cooling 3 days later. I called Saturday after it had been running 24 hours and was told to turn the freezer down all the way (the installer had it on the medium coolness while the fridge was on the coldest setting) and wait 24 hours then call back. They should have just sent someone out here to check it out that day since they knew they were closed on Sundays and that it had already been over 24 hours with no cooling at all. I called back today (after all the food I had put in a 3-day cooler had been ruined) and they said they'd pass it on to the installer who would get back to be within 1-2 hours (which I doubt since he was supposed to show up 1-5 PM on Friday and didn't show up until close to 6 PM). I get the feeling like this issue will still not be solved today. It seems like their customer service plan is to ignore their customer's problems and hope that they go away. I will be telling everyone I know that they should not do any business with this company.

I bought a new G.E. double door refrigerator freezer from them here in Oklahoma City during their…read moreclose out sale. Had them deliver it, which cost an additional $110. The delivery was in acceptable time, however the refrigerator does not work. They called me and told my funds would be returned and they would come get the fridge Saturday. So I had to edit this review and change it from what I wrote because I did not expect them to nothing but put me off until I gave up on getting my funds returned. I have to say they did the right thing, and shame on me for assuming they would do nothing about it.

Ok, let me start this right.. MUCH LOVE TO PAUL at AMERICAN FREIGHT furniture store. I just moved…read moreto OKC from California and needed to furnish my apartment. When I tell you Paul is a kind and extremely helpful dude, I mean every word. He made sure we got all that we needed and beyond a fair price! Now I have a new sofa with a double chase, 3 pc bedroom set, and a King size Sealy posturpedic plush mattress.. Paul has really blessed this holiday season for me and I just hope he sees this review so he knows that his kindness and acumen is appreciated. He's made a satisfied customer here and any furniture or appliance purchase I'll consider I'm going there first! I need to stop by there and drop off some dinner and cake to that guy. Super cool dude Paul is. No doubt about it.

We've bought USED appliances from Ted's for years. Our washer and dryer were purchased over 8…read moreyears ago, used. They've been perfect performers ever since. Recently we bought used a large, side-by-side fridge. It is so nice; however, we did have trouble. It quit cooling which is JUST what you fear in a fridge. Ted's was IMMEDIATE in their response. They attempted a fix and when that didn't work they immediately made another and it did work! Their work ethic and customer service was flawless. We were not charged for this work and everyone tells me that their repair work is reasonable. I recommend this place with no hesitation.

Recently dropped off my washer here, they repaired it for a fair price. When i get home it was…read moreleaking somewhere and I called back and spoke to Patrick. They sent someone over in less than 15 minutes. The machine was working properly I had just installed it incorrectly. Either way they came over to check it out and even leveled both my washer and dryer. Incredible service and extremely fair price. 10/10

Long over due, but I've had my used washer and dryer for almost 3 years now and it still going…read morestrong! I wasn't completely sure which set I wanted, and they assured me I could exchange them at any time! They delivered and set up for free. Super kind and friendly.

Found a good selection of appliances to choose from for a fair price. They had everything available…read morethat we needed to hook it up. Our washer has been running well for a couple months now.

The sales team is great, but unfortunately, the installation process is an absolute nightmare. I…read morehave been a repeat customer of this store. In November 2025 I purchased a dishwasher from here. Within a day of the installation the dishwasher fell back into cabinets because it was never actually installed just placed in the hole. They did send guys out to fix it but never inspected the rest of the installation. Here I am just a little over the 90 day installation window and the dishwasher is still not mounted correctly and the drawers are falling forward every time I open the dishwasher. I understand the installation warranty is over but use some common sense and have an ounce of care for the customer and take responsibility for the poor service that was provided in the first place. Unfortunately I won't be returning any longer.

This woman is sorry she sold me a a dirty stove that was supposed to be cleaned up she wanted more…read morefor it and mad and left it dirty for me too clean when I paid 250 for a stove that isn't worth it. I took it because I thought it was going to be cleaned up for that price she's sorry. God will handle people like her.