After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

OK Everybody I really want this to be shared with everyone you know. We picked up a car in Milan…read moreItaly I had a reservation and the amount was $1060. I had intended to use my visa that had a rental car coverage and refused the coverage from Budget/Avis. When I got to the counter the woman behind it told me that Italy did not allow you to use rental car insurance from your Visa. Which was an outright lie and of course I didn't know it at the time. So I accepted insurance which raised the bill by $700. When I turned the car in in Verona I was told by the agent there but that wasn't true and that if I were to rent a car from them and wanted to use my rental car coverage on my Visa, that was between me and my bank. I was livid. A car that was supposed to cost us $1060 cost us $1700. The agent in Verona made €100 adjustment but that was the best she could do. When I picked up a car in Inverness also Budget/Avis as I had made these reservations at home I would never have gone to them again. The agent there also told me that wasn't true and that she had never heard of such a thing. I used my visa coverage there and that is documented as well .On my return home I contacted Budget /Avis With a well documented complaint and said I wanted the money refunded that I fraudulently "was talked into" By a lie! I have gotten absolutely nowhere. They send me a copy of the rental agreement with the insurance signed. Of course it was ,that is not the issue. The issue is coercion and fraud by their agent in Milan to Out right lie. I am still livid and I am not done. I am going to look into small claims court to cause nothing but a headache more than likely to that company, but I am not going to just let this go. The moral of the story is, do not use budget or Avis for rental cars. They do not honor their customers or back them up when an employee has fraudulently given information that cost the customer considerably more money than it should have.

My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

Beware of renting from this location. Not only were the employees rude, incompetent, and pretended…read morenot to speak English when it suited them, when I went to return my rental they made up a 'scratch' on the bumper and tried to charge me for damage that had been done previosly. I am pretty sure it is a scam to line their own pockets. I believe this is because I declined their insurance, even after Alamo said I did not need it. If you decide to rent here be very careful. Although they are using the Enterprise/Alamo name, this is a local branch and really does not follow any of the attributes of the brand. If I could give a zero I would.

Zero stars! My disappointing Avis experience: After originally declining all additional insurance…read moreand other optional services during my online reservation with AutoEurope, the lady at the Avis check-in counter at the Milan Central train station location had apparently added every optional add-on possible to my reservation and when she showed me the contract to sign, she only showed me the Italian contract and failed to show me the translated version. When I questioned her about why the amount was so high, she told me it was due to the deposit that would go on my credit card for the vehicle. Having rented several cars from several different companies, this made sense to me and I signed the digital forms so that I could be on my way. Upon arriving to the dislocated garage to pick up my vehicle, I was told I would be getting an SUV as the car I had reserved was not available. Because of the total distance and small Italian roads I would be driving, I asked if I could change to something smaller and more economical. The gentleman in the garage were super friendly and helpful and after a phone call, they got me into a Fiat 500 (their smallest car) which had not yet been cleaned from the last rental. After 1 day of driving, I realized that this tiny car wasn't suitable for all the highway driving I would be doing, so I was able to stop at the Marco Polo Airport near Venice and the helpful staff there got me into a larger more suitable Fiat for the remainder of my trip. At the end of my 8 day trip, I returned my vehicle without any additional damage, and with a full tank of gas. The friendly man at the return lot said the car looked perfect and asked me to sign a receipt that was 3 times more than my original AutoEurope reservation! Obviously confused, I politely declined to sign and he kindly directed me to the Avis desk inside the Bari Airport. Once inside the lady at the desk showed me the English translated version of my rental agreement and I found out that all the "Requested Optional Extras" that I originally declined online and never offered again had all been added when I picked up the vehicle. These extras included a "Group upsell", "damage waiver", "windscreen protection", "theft protection", "Fuel up front", and "Additional products". Once again, I never requested these, nor was I even given the option to accept or decline these options. The lady at the desk inside the Bari Airport refused to help me with my complaint because it was "A different office that sold me the contract" and told me to call/email corporate if I had a problem. I have since contacted Avis and have only been given a case number and told to wait up to 30 days for a response. I've rented with Hertz, National, Alamo, and EuropCar. I even hold VIP status with two of them and have never been scammed into extras like this before. Avis should be ashamed of the service I received on this trip and I regret not sticking with EuropCar for my entire stay in Europe who at least had the decency to try to sell me extra insurance to my face instead of slapping them on behind my back. Avoid this Avis at all costs!

I booked a van through Rental Cars, looking for the cheapest option which was Avis. Pick up in…read moreMilan. Total cost for the rental is 352.76€. A few days after I returned the car, I noticed Avis deducted 1321.63 euros from my visa card without any notification or message. This brings the total cost of this 4 days rent on 1674, 39 euros. This is completely unexpected and I was completely astonished since this is so extreme and feels fraudulent, misleading and unacceptable. What happened? I picked up the car on Friday morning June 28, at 8:30am. The lady at the desk was very friendly and asked me if I wanted an insurance. I told her I took a Full Protection insurance through Rental Car. She replied that that kind of insurance is of no value and is not helping at all. She could offer me a full protection ( 'a real one') for only 40 euros a day. She would send a mail to the other insurance of Rental Cars to cancel it so I would have that money back. She convinced me and I was really happy with her support in having a real insurance and canceling my other one which - according to her - was fake. She asked me to sign on a screen a few times so all was ok for the insurance. Before leaving she told me she would send all by mail and I saw the mail already coming in while driving the car to pick up my friends. I didn't check since I was with friends in the mountains the whole weekend. I brought back the car on Tuesday morning at 9am. So I used the car from Friday June 28th 9 am up to Tuesday July 2 at 9am which is exactly 4 days. A couple of days I saw a deduction of Avis for 1321,63 euros. I was completely shocked and assumed it was a mistake. I tried to call Avis a couple of times, didn't work, always waiting music. I went to the office where I picked up the car ( central station Milano). I asked her what exactly had happened. The lady of Avis was very annoyed, saying that I had signed and that it is my problem. When I stated that I was told the insurance was only 40 euros, she told me I must have heard that wrong and that is only a net amount. Which is 100% not true. She didn't care and for her it is what it is and gave me an overview of costs in Italian. Contacted customer Service - zero help or understanding. The only conclusion must be that Avis is a scam company that has policies to trick the customers. How can anyone explain that an initial rent of 352,76€ ends in a total cost of 1674, 39 euros? Yes, I have signed but in good faith that Avis was honest and wanted to help me. For the money for the 'fake' insurance of Rental Cars that your employee claimed had sent a mail to cancel (since 'if you cancel before the start of the rental you have your money back') I didn't see any mail or refund. I rent almost every month a car and never had a situation like this before. I am very disappointed in this misleading and fraudulent way of working.

I read dozens of car rental reviews and was extremely skeptical especially since I needed an…read moreautomatic. I found Morini and from Miami, Florida, we rented a vehicle in advance. The price was reasonable, fair and they also had an automatic. When we arrived, unfortunately, the woman the day before, had crashed her rental vehicle so we were given an upgrade to a nice automatic BMW. After signing the papers, inspecting the vehicle, we were out the door in less than 30 minutes. In fact, when we returned the vehicle, within less than 5 minutes, they were kind enough to have a shuttle bus take my family and I directly to the Milano airport. There are no hidden charges and service is exceptional. Will use this rental company only in the future and highly recommend them. They are an excellent, honest and transparent company that really does care about their customers.

They lied and charged me 3x the rental we agreed on! They also charged $500 for a scratch we did…read morenot do on the car! They are crooks!

Reserved a BMW 3 but when I picked up Sixt said it wasn't available and offered a Peugeot small SUV…read morethat Sixt claimed was equivalent. Does anyone (besides maybe Peugeot) believe that? Of course the SUV didn't have a cargo cover so our suitcases would be exposed when we parked. Only equal or bigger sedan Sixt claimed to have was a BMW 5 for an up-sell of 200+ Euros. Total cost ended up being more than a premium vehicle from Avis or Hertz. When they brought out the car, it had giant Lift stickers on the front and back windows. Had to drive this around for a week. Never Sixt again!