The appalling service I received does not even deserve 1*! A bunch of totally incompetent idiots. Firstly there is the miserable receptionist who has about as much charisma as sour milk and then, if you're lucky enough they may let you be served by bungling Barry who does not have a clue what he is doing. (Neither does anyone else for that matter). Firstly he took my telephone number down incorrectly on the ticket so the shop was unable to get hold of me for the quote. I had to ring them and chase it up and they made me feel bad about it saying "We have been trying to get hold of you!" The work on my ring was far more expensive than what it should have been so I asked if they could take a picture of it an email to me. Barry said "oh no - I can't do that! It is way out of my jurisdiction!!! (At this point I was beginning to wonder what this man is capable of??) He cannot convey a telephone message accurately. Every time I asked a question he had to go off and ask someone else, then he would come back and relay the message incorrectly. Eventually they agreed to Whatsapp me a photo of my ring - but of course it was sent to the incorrect number! When I asked where the photos where they were very shirty with me and insisted they were sent the previous evening at 7pm. Stupidly I agreed for them to go ahead with the work on my ring as I had already wasted 2 weeks at this point. They told me that the ring would be ready on the Saturday. It was not. I then messaged the whatapp number and politely asked when my ring would be ready please. I got a curt message back saying that i should contact the shop during working hours. Then 10 minutes later I had another message though saying that they were discontinuing work on my ring as they require all communication with staff to remain respectful! And that I could collect the ring on Tuesday. My husband went on my behalf as I shall never set foot in that comedy show of a shop ever again. When he asked what the problem was they said that I had accused a member of staff of lying!! TOTALLY UNTRUE!!!!! I remember this shop many years ago when it was established by Jeremy Gainolochlan, a true tradesman who knew what he was doing. He was the man who built up the reputation of the shop that these buffoons are riding on the back of!!! Save your sanity and you money and go elsewhere!!!!! read more