Initially, I was very hopeful and excited when I hired Antique Coach Excursions for my wedding transportation. They offer a cool and unique service. During the planning process, their team seemed to be very thorough as they gathered information from me and our wedding day plans. I was expecting superior service. I am disappointed to say that I did not receive adequate service on the day of my wedding, and it caused my wedding ceremony to be delayed by 30 minutes. The charter was 30 minutes late picking up the first group from Hotel Monaco in downtown Pittsburgh - and in-turn was late for the second trip. The company made no efforts to alert me or my planner that they would be late. This delay affected all of the other time sensitive vendors. For example, the string quartet hired played through the 30 minute delay, but then was unable to stay for the entirety of cocktail hour that immediately followed the ceremony. When I brought my disappointment to the attention of the company - they blamed traffic and parking. However, there were three other charters (one other from ACE) waiting on the same street well before my charter was set to arrive. So one of their clients received adequate service and one did not - both paying the same amount of money for their service. I wish my charter had been on time so that he could have secured a spot like the other from ACE. The response from the company was that the lateness was beyond their control. While I understand that sometimes delays happen, they offered no apology or partial refund for inadequate service. Even with timestamped photos, the company tried to minimize the delay instead of taking responsibility. I would not recommend this company. read more

So glad we rented bus no. 465 for our wedding. We used it to shuttle our guests between our ceremony site, dinner location, and after party spot. It comfortably fit all 35 of us with room to spare. Company was incredibly easy to work with. Mary Ann graciously accommodated all of our requests, responded promptly to all of my questions, and (unbeknownst to us) allowed our wedding crew to decorate the inside of the bus with streamers and balloons. This last bit was a total surprise for my husband and I. Getting on the bus for the first time that day, seeing all of my loved ones having fun, and realizing that they'd decorated is one of my favorite wedding day memories. Our driver (Alan) was friendly and professional and, considering how old the bus is and how bumpy Pittsburgh streets can be, the ride was very smooth and enjoyable. Guests absolutely loved the bus, and we were glad we didn't have to worry about our out-of-town guests having to navigate around Pittsburgh on their own on such an important day. read more

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