Super classy business!! I needed to transfer 12 people from the PIT airport to downtown, and First Class wasn't able to help, because my group was too large. The owner referred me to a competitor. Wow, he could have easily told me I needed 2 or 3 of his cars, but he was kind enough to think of the customer. I was so impressed I did ask him how much would it be for a van (7 pax) and a car, and it wasn't that much more than the competitor's 14 pax van. I haven't decided if I want to use 3 cars, or 1 car, but I'm glad to know he didn't try to snooker me. Class act, and I hope that people will consider this company when hiring a vehicle. read more

Had a very pleasant ride to and from the airport with Theo a few weeks ago. He's a total pro and a joy to have a conversation with.

Always on time. Always professional. Great service. Great drivers, including the best, Theo. Have used for many years now and never any issues. read more

This is the most reliable car service I have experienced in Pittsburgh. Amazing service. For the last four years, we have used them each week to pick up and drop off colleagues at the airport. They're always waiting by the Hertz counter, ahead of time, without fail. Even when the flight is early or had a 3 hour delay. They charge about $10 more than a yellow cab. If you have client you need picked up or dropped off at the airport, I would highly recommend First Class. My first time in Pittsburgh, when the driver heard I was on an interview, he even gave me a free tour of a few neighborhoods in the city. read more

Fabulous service all around. My husband was coming in on a redeye flight from San Diego around 9am on Saturday morning, and just before midnight on Friday, I realized I wasn't going to be able to pick him up. I called First Class Limousine Service around 12:30am and was pleasantly surprised that someone picked up. I ended up speaking to Dave, the owner, and he was able to accommodate my last-minute request. My husband initially went to the wrong meeting place (on account of his sleep deprivation :) so the company called me asap when he didn't show up right away--I reminded hubby about the correct meeting spot and all went well after that. He was very happy with the service and the price. I'd definitely use this company again for rides to and from the airport! Thanks everyone! read more

I agree with the other reviewers. I tried these guys based on the Yelp reviews and was not disappointed. I'm a grumpy New Englander, and have been frustrated by the small town, easygoing/careless customer service at many PGH businesses. These guys are different: professional, punctual (even in snow!). read more

AVOID THIS CAR SERVICE: ESPECIALLY IF YOU ARE A WOMAN. I called the main # because I couldn't find my car, while waiting in the lobby of my hotel. No driver called me back to find me or confirm, so I called the main number back 15 min later, worried I might miss my flight. When I finally found my driver and went to throw my suitcase in his trunk, he yelled at me and proceeded to argue about not being able to find me. I tried to explain that I'd been trying to reach him by calling the main #, but he continued to blame me for the situation, and the situation escalated quickly. It's surreal to type/share this, but he started yelling at me, called me "a F*#ing B@$th" and threatened to "punch me in the face" if I didn't get out of his car. It quickly became a verbally abusive situation. After getting away, I called the manager/owner (?) immediately to relay the exchange and he was defensive and asked me what I expected him to do about. How about apologize profusely for a driver that verbally abused a woman and threatened to hit her? What a horrible, irresponsible company. UPDATE-RESPONDING TO THE OWNER'S RESPONSE: I called your company twice while waiting for my pick-up, because I'd gone downstairs to the lobby of my building at 8:45am, when the pick-up was scheduled. I called your company at 8:49am (from my phone log) to try to reach my driver, but I received no call back. I waited and then called back at 8:58am. At this point, I was worried I might miss my flight and I was upset. I've used professional car services for a long time and I've never encountered a company that doesn't give the drivers the passenger's contact number and/or have them call if there's a Miscommunication or they're unable to connect. What is most troubling about your response is that you're taking no accountability for your driver's actions or your company's inappropriate response. Your driver, after calling me a horrible name, THREATENED TO PUNCH ME IN THE FACE. He never de-escalated the situation and once he said that, I feared for my physical safety. SO, IN EFFECT, IN YOUR RESPONSE YOU'RE CONTINUING TO BLAME NOT ONLY YOUR CUSTOMER, BUT A WOMAN WHO'D BEEN THREATENED BY PHYSICAL VIOLENCE by your driver. And regarding that first pick up in PITT three days earlier? Your driver showed up late and I had to call you twice to find him. (Flight changes happen. I was delayed out of LAX due to fog. I called you as soon as I knew about every change.) Review stands. Very unprofessional. I'll let Yelp reviewers decide. Final update: The fact that you're continuing to argue with a female customer after YOUR DRIVER THREATENED TO HIT HER just illustrates what a tone-deaf manager and deeply misogynistic person you are. You should be ashamed of yourself. You've been defensive and horrible throughout this entire exchange, as evidenced by your need to continue blaming me. You only apologized the day of the incidence on the phone after I started crying. I was thinking of deleting this whole exchange because I want to put it behind me, but women in Pittsburgh need to know your drivers are potentially dangerous. read more

Ditto everyone else. I had out of towners needing to get to the airport but I had a last minute work conflict and couldn't drive them. I was nervous about using one of the standard cab companies because their track record of actually showing up isn't great. I called these guys the night before an 8am pick-up and everything went smoothly. Dave even checked on their flight for us to make sure it was on time given bad weather. If you're planning on getting a cab to the airport, definitely use First Class. read more

After reading glowing reviews on Yelp, I decided to try this service to pick up my 83 year old mother and take her to the airport. Service was great. Driver was very courteous and on time. We used them to pick her up at the airport and are equally happy. The driver even carried her suitcases upstairs to her apartment. read more

First Class got me from the airport to the university district and back smoothly and efficiently. Particular shout out to my man Theo (the driver both ways) who was prompt, gracious, and full of great conversation. Would highly recommend both First Class and Theo. read more

Excellent service! The driver was first class! Truly was the best car service I have ever experienced. Driver was classy, professional and kind. Great reservation service and very fair price. Do yourself a favor-skip the cab and call this car service. Reliable, professional and great value. Thank you! read more

Other people may have had a better experience with this company but that was not the case for us. We had rented a limo/bus for a bachelor party. Our driver Scott, was completely clueless in navigating the city. Constantly making wrong turns and missing exits. All of this after very thorough instruction as to where to go. Each destination took 3-4 times longer to reach due to his incompetence. This caused us to have to skip a couple of our originally planned stops. After returning to the bus after one of our stops we were informed by Scott that the police had come onto the bus and searched it with dogs. Really?!??! Why??!! How??!! We found that our bags had been rifled through and we all felt a little violated and confused. By this point we decided to call it a night. More than half of our passengers didn't care to step back onto the bus and took cabs home. Just when we thought the worst was over we were wrong. As we enter the highway we realize that Scott has driven all the way up the ramp and onto the highway going THE WRONG WAY!!! He starts slowly reversing down the ramp while oncoming cars honk and swerve all around us! Truly terrifying. After that, we were very upset and just wanted to get home. So after several more wrong turns we finally get home. Absolutely terrible night. So if you'd like to book a party bus that will include a geographically blind driver, unecessary police involvement, a near death experience and just an overall sense of frustration mixed with panic then go with these guys. Otherwise, I would suggest staying far, far away! read more

Great customer service. I was in Pittsburgh for business and needed a car to get back to the airport. I found these guys on Yelp, and the reviews were not wrong. It was easy to order the car and pick-up was prompt. read more

I love these guys. Everyone is extremely professional, polite, and helpful. I use them all the time for research subjects and they are EXTREMELY accomodating, even with last-minute schedule changes. They're always on time and truly go out of their way to help their customers. I tried another car service recently and after that experience I can truly say I will NEVER use anyone other than First Class Limo. read more

WARNING! Stay away from this company. First of all, the electronics in the rear of the car did not work. We had no radio, no TV, and worse of all on this 85 degree evening, NO AIR CONDITIONING. When the driver was unsuccessful in getting it to work, we had to drive the entire hour for our dinner party for my mother in law's birthday with the windows opened! This did little to drop the temperature much, but it did cause all of the lady's hair to be ruined by the blowing warm wind, after the sweltering heat had already ruined their make up. During our dinner, the driver called me and told me that her company had "added on" another run for her and that we would have to wrap things up in the next 15 minutes. This, after I had been told (twice previously) that if I needed an extra hour I could simply pay for it if I used it. So we had to scrap our dessert and coffee as well as any after dinner conversation and hustle into the limo to avoid being stranded in Cleveland an hour away from home. The driver then took a long backroad way home (which added at least 30-40 mins to our trip in a car with STILL nonfunctional AC) and then she stopped to GET GAS! Not to mention that she was dressed in capri shorts and flip flops! Our supposedly fun and happy occasion was totally spoiled by this company! When I complained later and asked for half of my money back I was merely told that the owner had tested the AC several days later and said that it was working normally and that the extra hour I was promised was "subject to availability". Something that was NEVER mentioned in any previous conversation. I was also told that it was probably hot in the limo "since it took all nine of us 4-5 minutes to get into the car" and that we "probably let out all the cool air" when we did so. UNBELIEVABLE! DO NOT CALL THIS COMPANY. The owner/manager does not care about you and was totally unreasonable. You've Been WARNED! read more

We always use First Class Limo for flights too early to take the 28X to the airport. They even have a multi-pickup service for early flights if you are not in time for a regular reservation. read more

Quick confirmation, on time pick ups, clean cars and professional drivers. We're in NYC - used for an employee who was in Pittsburgh for a meeting. Everything went smoothly. read more

FCLS - First Class Limo Service - I"ve used FCLS on many occasions in New Jersey and New York for company corporate travelers. Excellent customer service in every way. Drivers are always on time, courteous and knowledgeable. Cars are clean and in perfect shape. One of the best! read more

My wife and I have used FCL for 15 years and they have never missed a pickup at home or at the airport. We often arrive around midnight at PIT and someone is always there to greet us and take our bags. They should get a medal for their good publicity for our city. read more