We started working Jeremy and Amanda to help plan our summer trip to Disney World. The trip…read morerequired coordinating flights of mulitple family members from out of town, scheduling car rentals and purchasing park tickets. Going into this we understood that planning this trip would require a lot of time and resources that we just didn't have. Jeremy and Amanda first took the time to understand what type of experience we were looking for and coordinated ALL the reservations. They also researched travel information and amenities needed for our toddler and walked us through how to protect our trip as the Coronavirus loomed. They have since provided up to date information on itinerary changes and gave guidance on how best to handle rescheduling as the reopening date for Disney was pushed back. They have helped make this whole situation stress-free and convenient. They truly love what they do and helping busy families like ours plan our dream vacations. I HIGHLY recommend them to anyone who needs their services

Jeremy and Amanda were amazing at helping us plan our honeymoon in French Polynesia. They were very…read moreeasy to communicate with and very responsive. They even helped us switch travel insurance companies when they felt a price was too high, and found us a new one. They made the process very simple, we would recommend them to anyone!

Great guy, truly loves and knows Pittsburgh. He is a resource for anyone traveling to our staying…read morein the city. Make sure you do yourself a favor and call him for assistance with anything from dinner reservations to cultural events! Robert is the man!

From the owner: We offer affordable services to all. Services Range from Restaurant Reservations, Personal…read moreShopping, A Couples Spa Day, Anniversary or Birthday Packages, Personal Tours of Pittsburgh to Personalized Cake and Flower Deliveries as well as many other wonderful services. With our pricing structure, everyone can indulge in a "first class" Concierge experience. We would love to chat with you about our services. downtownconciergeservicespittsburgh.com

Vijay was very nice to work with ... I booked airfare from Pittsburgh to London to Delhi for an…read moreupcoming trip to India, where I will be sightseeing in Delhi, Agra, and Amritsar. Then I will fly to Leh for a nine day motorcycle trip in the Himalayas, visiting the highest motorable passes in the world including Khardung La (5359m), and Umling La (5848m), and also seeing many high elevation lakes, such as Pangong Tso (4350m), and Tso Moriri (459m) and Tso Kar (4629m). Vijay has also told me he can assist with sightseeing and lodging reservations as needed ... Namaste & Cheers!!

BUYER BEWARE! I…read morebooked a trip for our anniversary and Debbie was helpful to give me some insight and recommendations. Everything was set but we had to cancel about 6 months before our trip as we relocated for work and couldn't make the trip. I called Debbie to cancel or reschedule but couldn't get a hold of her after multiple calls. I sent her a few emails requesting her help and finally got a response after she said it went to her spam folder. It took her over a month to confirm that the trip had been cancelled after "waiting for credit from the hotel". I did receive confirmation that the trip had been cancelled and to let her know what date to reschedule to. I have since tried to contact her via phone, email and Facebook messenger (also Facebook messenger her employees/associates) but I haven't received any response from Debbie. I did receive a response from one of her associates that they would pass along my message but I am still waiting for a reply. My trip has not been rebooked and I am out over $2500. I have read some other reviews and I have emails, documentation and phone records to back up my claims. All I want is to rebook my trip so that I get what I paid for and not get cheated out of money and a great trip. If Debbie reads this, please contact me . . . You have my information!!! I hope you make this right.

Booked a trip with Debbie to the Dominican Republic (which was through Vacation Express). Due to…read morethe COVID19 issues, when the trip date drew closer (May 28 fly-out) we were given the option to continue with the trip, reschedule, or cancel and receive travel vouchers for the amount paid plus $50 per person. We opted to cancel and take the vouchers. It is not almost a full month later and we still have not received the vouchers - and to make it worse Debbie does not respond to calls, texts, or emails. Which leaves us wondering what is really going on. I don't know how you can run a Travel Agency if you can even respond to your customers. I would strongly advise looking elsewhere for a travel agent - unless you are okay with being ignored and having all of your concerns go completely unanswered. I am not sure how to describe my experience but unprofessional would be too gracious. We are still out all of the $ paid for the trip and have not gotten the travel vouchers promised to us when we canceled. We even tried to dispute the charges on our credit card but that was denied because they came back with documentation stating that it was non-refundable. Stay as far away as you can!