The 24-hour drop off makes it easy to drop off my dry cleaning and laundry. Knowledgeable staff and the best quality around. I was thrilled when they started offering regular wash and fold laundry. read more

Man, people of the North Andover area really don't write many reviews do they? Anyhoo. My parents live just a short mile away from this location, so when I came home for my cousin's wedding (after spending 15 hours in the Houston Airport), I needed to get my bridesmaid's dress steamed. I had just a few short minutes right around noon the day before the wedding to drop it off and run away for wedding duties, and they promised it would be done by 3pm, same day. Their promise was kept, yes. BUT. They hung my strapless bridesmaid's dress on a PANTS hanger. A PANTS HANGER. As in the hanger that has those little clippy things that cinch the top of the fabric. I expect a dry cleaner to be the ONE PLACE that might know what the ribbons inside the dress are for. FOR HANGING. No? So they steamed it, yes, but left nice little crimp marks at the top of the dress from the pants hanger, which of course I didn't notice until the day of the wedding when I was getting dressed. Here's the fun part. My fiancé gets back from picking up my dress (he's so lovely) and I get a voicemail on my phone from some frantic-sounding teenager stating that whoever paid for my dress needs to come back because they didn't actually charge him, they refunded him. They basically paid us to steam my dress (and put it on the wrong hanger). If I were a worse person, I would have said, "too bad, so sad," and moved on with my life. But considering my name is rather well-known in town, I decided to send the fiancé back to fix Anton's mistakes. Reminder for myself when I come back for my own wedding: don't go to Anton's. read more

I am never coming here again...well I'm lying...because I still need to go back for a 3rd time this week to see if this incompetent business was able to sew a button. One week ago today, I brought in a pair of dress pants and two shirts. The pants just needed a cleaning. I then told the woman (who is the manager of this store mind you) behind the counter that SHIRT #1 needed a cleaning, specifically the lipstick stain on the shoulder from a Yelp event (thanks guys!). Shirt #2 did NOT need to be cleaned, but just needs a button sewn on the front. This manager didn't seem like she was listening and did nothing out of the ordinary to my clothing when I left them with her...leaving me a bit curious to see what would happen when I returned Monday for pick-up...here we go. I return Monday after work to find my order waiting for me--great! Pants--cleaned, check! Shirt #1 cleaned, but wait, the lipstick stain is COMPLETELY still there. Shirt #2, cleaned (wow is this a bonus? Because I just said to sew a button, don't clean it). Oh no, I see...you're an idiot and didn't sew the button, you just cleaned a shirt and emphasized the fact you don't listen. There was now a high school aged girl who was working the desk...she apologized and assured me they would take care of it--see you on Thursday. Thursday night....Shirt #1--lipstick pretty much gone, but not completely. Oh well...it was a big stain. Although I do have to wonder that when they failed to properly clean my shirt the first time, did they set the stain when they ignored it? Shirt #2--cleaned for a SECOND time without asking, and sans button sewn. WHAT THE HELL? The same young girl was working and couldn't believe it herself. She even pointed out the tag she placed on the front of the shirt asking the cleaners to SEW the button. She also informed me that she got yelled at earlier because the same thing happened to another customer earlier in the day and it seemed like the ladies who clean these shirts aren't sewing when told to. She asked if I wanted to leave it with them again, and I said "Yes, since I've already PAID for the button which has yet to be sewn. Just let your manager know I'm never coming back here again." The girl felt bad, and apologized. I like her, she's a good kid who works for a terrible branch of this franchise whose manager is as capable of being a dry cleaner as George W. Bush is as a president. I say this confidently as I vented to my mother about the situation. My mom said she had taken the pants of one her suits to this location years back, and somehow they ended up in the wrong pile behind the counter. When she returned to pick up the pants, she had found them hemmed...with about TWO feet of the pant legs removed. The manager said, "We thought you wanted them hemmed?" to which my mother responded, "If I had asked for them to be hemmed, which I didn't, did you think I was turning into a midget!?" I'm returning tonight for the 3rd and hopefully final time. Naturally, I'm anticipating a shit show conversation followed by a 'You've been YELPED" card to the face. read more

I brought my lined light summer coat here to be cleaned/pressed. When I asked him how much it would cost, he had to ask one of the girls what the item was (This should have been a sign). He didn't know if it was a shirt, dress or long suit jacket. He never asked me about stains nor did I tell him about any. I picked my coat up today STILL HAD ALL THE DIRT ON IT, WASN'T PRESSED, and would not refund my money. This same gentleman is apparently the manager. He proceeded to lie to me telling me you cannot press the arms of a coat because when you wear it all the time, the wrinkles don't come out (Really!!) My grandfather owned Broadway Bonded cleaners for YEARS! and as children we grew up there so I know about the cleaning business. He also said I told him about the dirt/stain which I did not. These were normal wear spots, nothing that could not come out. I ended up doing it myself (thanks Giddoo!) with all stains, dirt removed. This so-called manager stood there lying and pretending he knew what he was talking about even after I told him my grandfather owned a cleaners so I do KNOW what I'm talking about regarding dry cleaning. My grandfather taught me probably the most valuable lesson of all - the customer is ALWAYS right! How they are still in business is beyond me! So much for trying to save myself some time. Not only did I have to pay for a HORRIFIC job, they NEVER touched the coat, just put it in the plastic bag. It was the EXACT SAME WAY IT WAS WHEN I DROPPED IT OFF!!! NOTE TO THE OWNER: It would be worthwhile for you to attend a class/workshop on customer service right after you train yourself/staff how to dry clean clothes!!! By the two reviews you've got on here, apparently I'm not the only unhappy customer you've got! read more

Poor customer service. Manager was very rude. Was angry that I have brought items back several times to be redone because they were not pressed properly. Tried to reason with him but he refused to listen. Told me to take my cleaning elsewhere, which I will do. read more

I'd give it no stars if I could. I brought my all- black wool pea coat in for both cleaning and repair in the spring. I had accidentally ripped a button off the coat and needed it repaired. The woman behind the counter could barely give me the time of day (and I went out of my way to engage her in conversation) and was downright rude. I was obviously disturbing her reading. She told me (as if to deter me) that to repair the button was going to be expensive - but I went ahead anyway. When I came back to pick it up, the same woman was behind the counter. She was again rude. She began to ring me up and was only going to charge me for the button repair when I mentioned I had asked to have it cleaned, too. She said, "Oh, you wanted it cleaned? OK." And charged me for a cleaning! I took a look at the coat and it was obvious to me it hadn't been cleaned. Same easy to remove spots, same small pilling, same dirty odor. I called her on it but she argued, saying they don't take care of pilling (bull) and of course it had been cleaned. She got belligerent about it, indignant I had even suggested it. So ...either this is the absolute worst cleaning job I've ever seen or she was lying and charged me for work they didn't perform. Either way, I wasn't going to leave my coat there for them to try again. I'm afraid of what might happen. Never, NEVER again. read more