I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

They took my car in for a headlight replacement, then explained I needed a new assembly and…read moreverbally quoted me a new one on the phone, I asked if I could purchase my own and bring it in. They said I could but said they would check their second-hand supplier. They called back and said they could get me a used one for $117 dollars. I asked them to order that part and we scheduled for a week later. They call me the day before my next appointment to say that they never ordered the part because they didn't know if I wanted it. I say no problem, and we reschedule for another week out. I get my car in the next week and they call me midday to explain that they can't align the headlights because the older headlight assembly is too oxidized, but they have a lens restoring system they trust and could use it then align the headlights. I reply that I'd like them to do it if it can be done today, but if not, that's okay and I'll pick the car up either way. At the end of the day they call to explain that they couldn't get it done, but I could schedule another time for them to finish it. When I arrive to pick up the car they give me an invoice with 2 concerning things: 1) A $350 headlight assembly billed because "that's the one they bought." 2)$110 dollars for a headlight alignment that never happened. I was able to let the shop manager hear the voicemail where they quoted me $117 dollars for the assembly. After that and a 5-10 minute conversation between their mechanic and shop manager, she offered me $140 dollar refund...still $90 more than their original quote for the assembly. They said they would do the alignment free of charge in the future, but left it on the bill for $110. I asked if she felt that they were obligated to the original quote for the assembly. She said no because that's not the one they bought and explained that their guy was "just learning the ropes." Overpriced, under experienced labor and poor communication on pricing. I want to keep my business at a locally-owned shop, but these guys are making it too difficult and too expensive. UPDATE: The shop manager contacted me over the weekend to apologize, make a plan for finishing the job and adjusting the pricing. Thanks for doing the right thing LeMoine's!

Great service! We are from out of town and they fit us in to fix my son's car that broke down. The…read moreservice was great and they were so quick so we could get on our way. Great people!

We drove 2.5 hours from WI to this dealer to look at a 2026 Ram 1500 and ended up driving it home…read more Justin Abbott was extremely polite, accommodating and knowledgeable. He and Jeff, the Sales Manager, worked hard to find the best rebates and trade-in value. Brenda made the financing process quick and easy. We drove away having the best buying experience after visiting 3 other dealers in WI. We highly recommend this dealer. The vibe at the dealership was friendly and low pressure.

My Jeep Wrangler had an issue with a recent software update which made it unsafe to drive…read more Ultimately, there was nothing that could be done at the dealership service center until a patch was pushed out by Jeep. My review here is thanks for understanding and patience that Andrew had with me. He had a very full plate already, but he helped me work through my issues, which greatly reduced my anxiety about the software problem. He tested my Jeep which gave me the confidence to take a long drive back home. I was worried I'd be nickel-n-dimed but nothing of that sort happened. Thank you.

HAVE THE USED VEHICLES INSPECTED BY A THIRD PARTY. Found a broken sway bar link in the rear and…read morethey refused to fix it or lower the price. If I hadn't had the vehicle inspected they would have sold it to me like this. Scummy and disappointing from a local business.

This place is terribly rude, and refuses to work with the wrecking company. We were lied to and…read moretold we couldn't pick up the car on Saturday - then charged for all the days they told us we should have. Then they Charged for 38 minutes after opening for a FULL day. They also asked me to leave for politely questioning their policies and suggesting they open their lines of communication with the wrecking company. I don't understand why I would be kicked outside to wait for attempting to ask legit questions. After that, they purposely made us wait 15 minutes to drive the car outside of the lot to give to us. Any question we wanted to ask they shut down. They also came out and stood by me without a mask, within 6 feet.

came here to get my car fixed because I hit a deer on my way to Taco Bell. It looks good as new…read morenow! 4 stars for this place. Thanks for reading my review, have a great day!

From the owner: Specializing in: - Towing…read more- Auto Repair & Service

I am very impressed and satisfied with the service on my truck. Fair price, wonderful service, and…read moresuper friendly staff. I will absolutely come back for future needs and highly recommend to anyone needing auto maintenance.

Wow. Let me first start by saying I am a college aged girl with zero knowledge of cars. Literally…read moreevery place I've EVER been to I've felt as though the shop didn't value me as a customer EXCEPT THIS PLACE. Service was INCREDIBLE. I was nervous taking my 1978 truck anywhere, especially since it was running pretty bad. I had no clue what was wrong and after I ran it bone dry on gas (yes, i know) it wouldn't start. Shout out to marquette detailing as they towed it to south side's shop. I got a call the SAME DAY saying they looked at it and it just needed A LOT of tune ups. IT WAS READY LATER THAT DAY. Literally where else?!?! I know stuff like this depends on the issue, part availability etc but holy cow was I excited. I attached a picture of my invoice for anyone who is curious! The total was $656.88 Although obviously expensive and hurt my wallet, as soon as I started my truck, shifted into drive, and stepped on the gas, I knew they fixed the issues. My truck struggled going up hills (hard to drive in MQT) but now it runs SO SMOOTH. They also have an after hours pick up spot for your keys and it was very convenient, as I worked late that day. From the moment I stepped on the gas I knew they fixed it. A special thank you to Jerry Spruitenburg (service advisor) for making me feel like a valued customer and treating me so kindly, as well as the best tech around, M Codd (sorry I don't know your first name), for using your mechanical magic on my old Ford! It literally feels like a brand new truck!!! South side was truly the best place I've ever been. THANK YOU

Bear saved our ass! Did a quick, brake job and got us back on the road home. He was honest, fair…read moreand friendly. Thank you Bear! Best guy in Ishpeming!

This guy was wonderful! I got my brakes fixed and he gave me a more than fair price and talked me…read morethrough the whole thing. He showed me the parts he was fixing and explained why he was doing what he did. When I got quotes from other places they all tried telling me I needed new calipers and all of these extra charges. This guy showed me why I didn't need new calipers and saved me that money too! Definitely going back to him.

Dan is awesome. Worked on my 25 year old F350. Searched all over from junk yards to replace the gas…read moretank. Not an easy task. Had to go thru 2 to get the right one. Got this beast started with a new starter! Can't say enough good things about the service here!

My sister drives a 2018 chevy sonic she bought the car for 4 grand and she recently hit a deer she…read morewas going slow all it did was crack her headlight a little bit i trusted bartenens and i told her to go there sue brought it in they never gave her a quote or told her an estimate she never said she wanted oem parts or was asked she was charged nearly a 1000 dollars to change her headlight that had just a small crack in the plastic she came to me freaking out and i tried to call no one answered i found that very unprofessional and not right never once got a call asking what she wanted to do i should've just bought a non oem headlight and then changed it for her myself all she got was a sorry thats our bad they never did anything about it just an ope sorry we messed up i will never go back to bartenens again im very displeased with the unprofessionalism that she was treated with 1 star would not recommend

Very happy with the service we received. We needed to replace the headlight assemblies in a hurry…read more Very dangerous driving at night the way they were. All the other shops couldn't get us in soon enough. Bartanen's Auto Body understood our situation (and danger) and got us in within a week and during Thanksgiving week! They also completed the job and the invoice was 100 bucks less than they quoted on the phone the week before! A BIG THANK YOU TO STEVE AND BOB!!!!!

Good place to fix your car, came here because you gotta fix your vehicles at times, yknow?…read more Thanks for reading this review, have a great day!