I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

Do not sell quality cars. Fix them up enough to be suitable for a couple of weeks and then do not…read moreintend to help when issues arise.

Completely wasted 5 hours of my time. They had a car for sale on FB that was advertised as an…read moreall-wheel drive, but also front-wheel drive in the same ad. I called him up, said I'm interested, but is it AWD or FWD? He said for sure it was AWD, and that the ladies in the office must've screwed something up with the ad. Fair enough, asked him what else is wrong with it, he said it had a battery drain. Ok, anything else that needs fixing, replacing, addressing, etc? He said no, it's very clean, so I made the 2.5 hour ride after telling him I'll be there in 2.5 hours. I get there and he's gone, nobody knows where he went. I check out the vehicle and notice 3 out of 4 tires are down to 3/32" tread remaining (bald!). One was weather cracked so bad I could nearly see the air, and all were mismatched brands. I opened up the driver's door and the driver's leather seat had large chucks of leather missing. "No big deal" I thought, seat covers and new tires, but I'm wondering at this point how in the h#ll this guy overlooked this so far, there's not many vehicles for sale on that lot. I start up the vehicle, which woke up the LARGE exhaust leak at the flex joint area underneath the vehicle. And now the "best" part...I look on the tailgate, no indication of it being AWD. I look under the rear end, no CV axles, differential, rear driveshaft, nothing. It was a front wheel drive. By this time he'd made his way back into the office and I confronted him, saying this vehicle is not AWD, and that I essentially wasted 5+ hours of my time, along with all the other obvious issues that he failed to mention. In what seemed like a small fit of fake disbelief, his response, "sorry, bud!" And another thing, I told him on the phone if it's what he's described, I'd give him $5800 for it (it was for sale for $6500), he said he couldn't, he already had $6000 into it. I've been in the auto industry, including car sales, for 20 years. I knew right away that was a BS line. Wholesale pricing on that car was in the $4000 range, average private party value was around $6000. Only had the vehicle advertised for a week at this point, said his guys "went through it" (obviously not, hence the exhaust was super loud and a cheap fix, coming from a 1' piece of flex pipe that could be replaced for $30). But all of the sudden he has all this money tied up in this vehicle. Absolute bullcrap. Buyer beware!

I want to thank , Jerry Taylor for a great experience on my 3rd jeep . Whenever I have a question…read morehe has been great . I found his knowledge on my jeep was a great fit for me . Keep up the great work and service to the customers

Just bought a new truck from Fox. My sales guy was phenomenal. The process was so smooth and quick…read more Service has also been the best and is why I continue to make the "trip," from Marquette for all my service. Thanks for an amazing first new truck experience. Please keep my sales guy around. He set the bar very high.

We just paid off one vehicle from US Auto's. If we had any issues, questions, cares or concerns,…read morethe staff at the dealership were always there to help. We are planning on buying another vehicle from them in the very near future.

Scam artists!!!! Beware!!!!!!!! They will gladly sell you a car that is over KBB and NADA then tell…read moreyou that you have never made a payment. After we showed them the reeciepts and offered to show bank Statements the manager screamed and yelled at me and my wife in the phone. The man is a disrespectful punk. Overpriced cars!

EXCELLENT buying experience with Nick; his knowledge and customer service are outstanding! I love…read moremy new-to-me car!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

They were not nice on the phone. Actually hung up in the middle of negotiating. Prices are too…read morehigh to begin with. Not worth your time dealing with them.

Beware of this company. They told me I needed to have my engine replaced on a V-8 Aviator with only…read more112000 miles.on it. The vehicle would misfire occasionally and they hooked it up to their machine and claimed the engine was bad. They wanted to charge me well over $6,000 to replace it with a USED engine. I told them they were wrong and took it to another mechanic who replaced the ignition coil wires for a total cost of less than $300! I have had no more misfires and have been driving it for 1 year since Fox tried to charge me for a used engine to "fix" the issue. Ford makes the Aviator and their mechanics should be the "experts" at diagnosing a problem. Therefore , they are either incompetent or deliberately trying to take advantage of consumers,

I recently traded in my vehicle for a 'new to me' pre-owned truck. Tia went above and beyond to…read moreinclude me in each step of the purchasing process. I will definitely be contacting her the next time I purchase a vehicle and reccomend any one else in the market to do the same!

Someone broke into my car and the window was shattered, (wait how did the example predict what…read morehappened) and I had to go here to fix it and it was great. Took a while to fix but still great. Four stars. Thanks for reading my review, have a great day!

Needed new side mirrors for my car; they had the correct ones within 2 days for me to pick upread more

Amazing tow company. We broke down in Marquette with still 6+ hours to drive to get home and they…read moreimmediately got us towed over to the dealership. Rick was super friendly and professional. Great service!

We were 2.5 hours into our 8hr trip home from the Porkies, pulling a camper when our truck stopped…read morerunning in Ishpeming @ 4:30 ish on a Friday. We called many tow companies and mechanics. We got a hard no from all of them because we were hauling a camper. Brett answered the phone and agreed to help. First he towed our truck to his yard then he came back with his personal pick up truck to haul our camper and get us set up in a campground. We learned that he had a date to take his son out to dinner. That didn't happen because he helped us instead. He is by far one of the kindest humans I've ever met. He fixed our truck and had us back on the road Monday afternoon. May God bless him and his crew.