I have never used an Urgent Care facility before, and on May 10, I chose this NEXT LEVEL for my…read moreissue with a poison ivy flare up. I was very pleased with this facility. I was in and out in about 50 minutes, I think the longest was filling out my new patient paperwork on my phone. Everyone was so nice and helpful Renee at the front desk was very helpful with my concerns and questions. Megan the Tech, was very friendly and got all my vitals My provider, Michelle gave me top notch service and got me healing up from poison ivy. I will definitely use them again, the service was phenomenal. Quick, simple and out of there!

I joined the line to wait through the app as the first person in line. I waited in my car because…read morethe app said I would be notified when to come in. After 30 minutes, I decided to go inside. I told the lady at the desk I was just checking in because I was waiting through the app. She proceeded to tell me I didn't need to be there for a virtual visit, to which I explained that I was waiting in line for an in person visit. She responded by saying to have a seat and wait. I ended up waiting another 30 minutes (mind you I was the only one in the waiting room). While I was waiting, a man came in who explained he didn't have insurance. She took forever trying to help this man cut costs and explained where else he could go to make it cheaper. She went back and forth to print things out for him and took time to explain in detail where else to go on Garth road. After he left, she looked at me and said she needed to clean a room and then she could take me back. I wish she had taken the time to clean the room before speaking to the man so that I didn't have to wait for an hour before even being seen. She came and got me and I complained that I had already been waiting an hour. She was very apologetic. It didn't take too long for the nurse to come back. After they performed their tests on me, the nurse said it should only take ten minutes for results. I ended up waiting another HOUR--the motion censored lights even shut off while I was waiting. I eventually got up and walked out of the room to request that they just call me with my results. When I walked out, no one was to be seen at the front desk or in the hallway. All other patient rooms had doors open. I walked back to find the front desk lady, nurse, and doctor all on their computers. I explained that I needed to leave because I had now been there for two hours. The doctor was very apologetic and said she would have offered to call with my results had she known and that the reason why it had taken so long was because they were waiting on my results but they had them now. Without even checking or looking anywhere, she was able to tell me my results and what she recommends for me to do right in the middle of the hallway while she's sitting at her computer. I will never be going back here, as I'd rather have to pay a copay anywhere else than come here for free. Overall, I do NOT recommend this location.

The nurse that was attending us was a disgusting person just rude and condescending. I wouldn't…read morerecommend going to this place if your wanting to get a loved one checked

Excellent care every time I've been!! Jennifer always has a smile and is helpful and listensread more

15 minutes past my appointment time-- a simple drug test. There is no one else here except people…read morewho made appointments AFTER mine (I can see it on the app). It's dirty and the staff are rude. Will not be returning.

Wait time was very minimal and staff was very courteous. This was my second time here in 6 months…read more(different issues) and I have been happy with both visits. Definitely recommend them. If you want to get seen sooner, I recommend checking in on the app ahead of time.

I wish they had a higher ranking option because Priority Urgent Care deserves more than 5 Stars…read more God bless them all. They're truly amazing. From the minute you walk in until you leave, they treat you so well, you start to feel better before they even give you a treatment! No exaggeration, they are kind and caring and go the extra mile to take good care of you or your loved ones

This spans over two visits, took my daughter in for strep/covid etc test. She tested positive so…read morethe NP prescribed her antibiotics. She gave her the first dose since it was late and pharmacy was closed. As my daughter was putting it in her mouth I asked what it was and it was amoxicillin which she is allergic to. I smacked it out of her hand and she cancelled The script. She said it wasn't in her file. Fast forward to today, walk in with daughter. I ask the greeter to verify amoxicillin is in her allergy list. It is. NP comes in and tries prescribing amoxicillin again. She is a danger.to patients.AVOID this place. I had previously left a 5 star review but this can't be ignored

Terrible today,new staff there like a furniture salesman.Would not listen,kept dismissing every…read moresymptom.Made me a nervous wreck.Have been going there for years.It was.definelty all about money today.415.00 plus another 150.00 come here yo save.My health is not a piece of furniture!I was so.upset and.let down today

Came here for visit, paid the the office fee and they never called my prescription in. Called back…read moreto inquire about my prescription told me to wait another 2 hours and then blocked my call.

Caught myself trying to make some homemade vegan meatballs and as I went to adjust the middle…read moreportion of the food processor I ended up cutting my finger to the bone. My fingers started to bleed profusely blood hitting every inch of my apartment. When I tried to run the finger under cold water it bled more and so I applied pressure for about 15 minutes and then my finger continued to bleed. I called my mom and I told her what happened She had recommended that I go to an urgent care. I looked up the nearest urgent Care and Next Level was only 9 minutes away. Not knowing if they'll take my insurance I was in route! As soon as I walked in I let them know my situation and let them know that I was high risk bleeder with the laceration. They immediately took me back without any hesitation! Mr Brian was professional and attentive making sure he had my insurance card in my driver's license to gather my demographics. He brought me bowl with soapy water and medication so I can soak my finger. Then Mrs Ana came into the room to assess my finger. And then I saw and briefly spoke with Ms. Karime who took my vitals. I received a tetanus shot today so I wouldn't get lockjaw. And then Ms. Ana began sewing up my finger with four stitches. She numbed the area with lidocaine to make sure that the area was numb before she started. She explained what the lidocaine was for and that it would be a little sting and a burn initially. She explained everything thoroughly so I wouldn't be in surprise. They treated me a lot better than any emergency room staff out of all my years of going to the hospital! The staff at Next level in Pasadena was extremely kind, patient, and and professional!!! They treated me a lot better than when I went to urgent care at Memorial Hermann in Friendswood last year. Because even though they were nice, they still joked about my situation and made fun of my career. I didn't appreciate that at all. I don't need that type of joking when I'm going through something serious and life-threatening. Thank you Next Level urgent care being there for me when I needed you the most! I was even given some extra gauze and bandage so when I clean the wound I will have something to wrap it with. I will recommend this urgent care to anyone that asked me for recommendation. Even if I'm asked this question on Reddit. I will let everyone know that I was treated with the utmost care!! Also wanted to mention that Brian who works the front desk is cute. I'm happy that he was able to enter in my information from the insurance card correctly. Because last time when I went to the hospital I gave them my insurance card and they still incorrectly entered my information into the system and then claimed I had Medicare even though I'm not even over the age of 65. Thank you so much to Ana, Karmine, and Brian. Y'all are the real heroes in this industry!

First time patient, walked in filled out the paperwork and was seen shortly after. The nurse…read morepractitioner had great bed side manner and was on top of it! In and out in 25-30 minutes. Would recommend to anyone!

Been waiting over an hour and a half. Not bad customer…read moreservice actually great customer service, just real slow at seeing patients and getting them on there way. They take all insurance and self pay. Seats are hard. Dr. was very thorough and did extra. The medical assistant was awesome.

I will try to give a great review without revealing the other person's medical situation…read more The staff was very polite and extremely helpful. The wait was relatively short and in a pleasant atmosphere. The attending nurse was gentle and comforting while taking the blood pressure and temperature. The doctor was quick in ordering X-rays and giving the results. If needed we will be going back.

I scheduled an appointment at Quest Diagnostics, showed up a little early, and was already finished…read moreby the time my actual appointment was supposed to start! The staff was super friendly, fast, efficient, and very professional. Everything was smooth and organized! I'll definitely be coming back!

Very inefficient system of checking in on a kiosk. No office help to be had whatsoever, not even a…read morewindow . Definitely recommend going somewhere else