My experience with Lab Corp Customer Service is horrible. Very long wait times, faulty patient…read moreportal and Hang up by Customer Service are just of few of their issues. Go somewhere else. We have had luck with Quest.

I've been here a multitude of times and during covid, appointments were definitely needed to…read moreprevent too many lingering in the waiting area. The time-before-last, I walked in to MAKE an appointment and was told they could take me then...no appt. needed. LAST time I walked in and checked in and sat for well over an hour as the waiting area filled to standing room only....and I cancelled my check-in. So, back to plan A. Make an appointment, KEEP the appointment and I didn't have to wait but maybe 10 minutes. It's clear they're short-staffed. But if you make the appointment and keep it, they do get to you. I believe I was given bad advice a couple-times back. Definitely make an appointment. But, Labcorp: staff the office for the workflow. Not cool having a full waiting area anymore.

NO INTERNET!!! You cannot receive or send email. If you don't have your paperwork (why this isn't…read morehandled by the doctor's office electronically I do not know...have to keep the orders for six months)...mine was laying right on the counter where I left it - they say this happens more than not), so my Dr's office faxed immediately (I know in advance she would be immediate as I have had trouble with emailing my orders at this location and she and I spoke recently). They kept me waiting half an hour - said they didn't receive the fax. I went home, got my paperwork and returned: I was unable to rejoin the line with my appointment and had to resign in as a walk in. Zero customer service. CPL bent over backwards and got emails no problem...resolved my problem by helping me because they seem to care about my experience and my health. Not Quest! All in all, an hour and a half to get my blood drawn, made me 40 minutes late to my next appointment and my dentist office appointment after that my BP registered 158/90!!! My day started great. I went to Quest following a massage. My health is compromised by my experience with Quest. My doctor contracts with this outfit. Having internet and a helpful attitude would go a long way.

cannot make appt online. Their system is screwed up. Every time I tried to sign in, it would…read moremess up.

I make the appointment for 7:20 am get there on time to hear I have no appointment. Stupid is what…read morethey are. Why waste my time making an appointment to get there and be told I have to wait til 10:30! They should fast and sit 3 hours while, some boobs wake up ! Who runs this place?? Obviously no one does. Ridiculous Thank God I saved a picture of the scheduled appointment time. They irk the hell outta me.

I felt compelled to leave a review because this place only has 3 stars and I had a great…read moreexperience. Clean and nice waiting room with about 10 chairs spaced 6ft apart. I went on a Saturday around 10am and did not have an appointment. I waited 5-10 minutes and then was called back. Seems like a semi-popular location but they kept a good flow. Phlebotomist was friendly and helped me feel comfortable even though I am embarrassingly dramatic when it comes to getting blood drawn. Took about 10 minutes start to finish and I was in my car headed home.

CPL is very disorganized. I have waited for over a week to get my PSA results. Trying to get them…read morehas proven to be difficult. I signed on to the portal and it takes 24-48 hours to have the results posted even though their were released over a week ago. My doctor never received the results. They would not even give them to me at the lab even though I had my ID. Not very user friendly. I suggest going to Quest or someone else.

I had to come into today to get a drug screen. The front receptionist was just very rude. She had a…read morevery ugly attitude in her voice and doesn't seem like she want to even work here. She doesn't acknowledge you and when she does all she will say is to sit down and wait to be called. She isn't open for questions. I would like the company to please fix this. Its just unwelcoming for clients. There are various places we can go to and the company can easily lose clients for being unprofessional. I'm not sure if she is just having a bad day, but a simple interaction like this can ruin future services.

Extremely rude and unfriendly from desk staff. When I came in I wasn't greeted with a hello or…read moreanything and was told to sign in then go sit down. I asked "do you need this paper" and she said "I said go sit down". I usually give people the benefit of the doubt but they are actually just mean. Really surprised by the insanely blatant rudeness.