I love this place. I drive over 20 minutes to call this location my home gym. Friendly staff,…read morecleanness gets an A+, spacious floor plan. I never feel like someone is hovering over me , which is nice when working out. Plenty of options in equipment. Clean locker rooms. I really can't ask much more than that. But If i were to recommend one thing, it would be to put mirrors up on the walls in the new addition area. It's nice to be able to watch your form as you do your workouts. Thanks for a great experience and keep up the good work!!

Fix your equipment that's been broke for months. Please. Gym is too small to be sharing the…read morelimited equipment as is.

On multiple occasions I've been disrespected by the staff. I've made a complaint and during the…read moreconversation with supervisor I was told that they will figure out how to make worker more comfortable to perform her front desk duties which made me left "confused" I was like " i am paying you to check in and check out... I'm not paying you to be held at front desk miss my practice which I already prepaid because front desk is unprofessional and held me back from attending my class due to her poor abilities with basic computer skills..." by the way I never was reimbursed private class that I was not able to attend due to front desk negligence.

5 star facilities. Was a pleasure using this gym and I miss it a lot. There isn't anything quite as…read morenice or large in Kalamazoo.

I was looking for a new gym. looked at almost all in Lansing, both online and toured a number of…read morethem. When I walked in here, it was like coming home. The owner is very nice and when he saw me and new I was new, went out of the way to introduce himself. I had a tour with one of the trainers who works out of the gym, and he was both super knowledgeable and nice. I have been when pretty busy, and when I was the only one in the place and never had an issue getting in my full workout. If I was to give any criticism it would be that the locker rooms are small (well the mens one is) but they cannot really do anything to change that, and they are adequate.

I was in Lansing for the weekend and was looking for a place to get a work out in. I do a lot of…read morefunctional fitness, so if I can avoid a planet fitness and go to a place that has free weights and a turf area, I'd be willing to pay. I called the gym, but no one answered; typical. However to my surprise, I received a text from the owner saying he was in a meeting and couldn't get to the phone but wanted to know if I needed anything! I told him my situation and he gave me an entire weekend pass! The gym is a fob entry system, I went in the morning and had the whole place to myself, they had an awesome environment with lots of options. I enjoyed the place so much I decided to support it and buy one of their awesome fitness sweatshirts, which was only $20! I had a great experience and when I'm back in Lansing, I know where I will be.

Loved my first class with Carrie! I did not take the intro and have experience with mat Pilates and…read moreYoga, but never on a reformer. The class was as fun and Carrie's instructions were thorough without being long winded. She also talked through modifications and advancements to make sure everyone was comfortable and could participate at their level. The pace was great and kept the class moving- I realized we were nearing the end and was shocked at how fast class had gone. Clean and beautiful studio. Love the varying times of classes and offerings to meet different schedules- plus it's so easy to schedule on the app!

Great instructors, welcoming environment and competitive pricing…read more I've been a member since they opened, and I love it here highly suggest taking an intro class if your not sure it's for you(the intro is free!!). Always a class open and the instructors are amazing! If you can I'd suggest taking Suzanne, Sherryl, or Danielle's classes! Price is competitive to other reformer Pilates in the area!

4 of us went to one of our favorite "haunts" at the City Park Grille. The happy hour specials are…read morea great start, and the entrees are always great. After a few of the delicious fresh baked rolls, I had the Chili glazed salmon. I told the waiter it was so good I would write a review. If you like a bit of a zing with the spices, you'll enjoy this meal. Great veggies and sticky rice too. Wish we had room for a hummer for dessert! Wait staff in Halloween costumes was a plus. Always a pleasant dining experience in One of Hemmingways old hangouts. Don't forget to sign up for a frequent flier card.

I had paid $5.00 to play pickle ball from noon to 3pm. I told them I had to leave at 12:50 for a…read moredoc appointment but would be back in an hour. I wanted to know if I was going to be charged again when I can back an hour later. I was surprised by the hesitation the staff had at letting me back in at 1:50. After all I. Had paid for service until 3:00. They let me back in at 1:50 without payment . They told me next time I would have to pay. I had paid for service from noon to 3:00 but because I left for a doc appointment it canceled the remaining time I had paid for. I would not be allowed back in with out a 2nd payment next time Does this sound like an intelligent staff? I don't think so. To be fair I am a failed bus driver so maybe I don't get it. After all the customer is never right. And it was 500 cents that was the issue. I will say I really like the pickle ball players. Staff seems a bit dimwitted. Feel free to call me and tell me what you think. 989-948-0393 ask for Craig.

I've been a member at OTF for several years now and continue to love it! Great workouts, welcoming…read moreatmosphere and motivating coaches. I've gain muscle and lost fat since starting as well as significantly increasing my stamina. My cholesterol has also improved! If you're into group fitness and are looking for a challenging class that is a mix of cardio and weights this is for you, no matter what your current fitness level.

Charged beyond agreement in contract 80% of the time, no refunds. Even charged late fees for thier…read morebill mistakes while on auto pay with proper amounts available.

The facility is fine (though the sauna is tiny), but if you join, remember to call head to make…read moresure they're open. Too many times, I have driven over there and found it dark well past the official opening time. Do not trust what Google says the hours are. Today, 5/21, it was supposed to be open at 5am. I checked the Consumer Energy outage map and nothing showed up so I made the mistake of not calling. The gym was not open at 7:30 am, two and a half hours after the supposed opening time. And btw, why do they often only have one person at the desk when there should be two so that if one of them has to fix a problem or needs a john break, randos can't just walk in off the street?

-False advertising: Went to check out Crunch Fitness, and signed up for the free day pass as…read moreadvertised on their website. Went there only to discover that the "marketing team made a mistake" and had to pay $10 for a day pass, despite the email in my inbox for my "free" pass. Red flag number 1 -Uncleanliness: Upon entering, the machines looked fine and not worn down. However, the wipes to clean the machines after use are small paper towels and half of the spray bottles were empty. Additionally, upon accidentally dropping my phone on the ground, it came up covered in dirt, hair, and who knows what else. Gyms such as IM West do not have these issues, so I will definitely be returning there! -Otherwise, the atmosphere is nice, machines are just extremely bunched up together which is not a big deal unless you want more personal space.