reviews are very real, be cautious. owner has a tendency to overcharge and breaks down your will…read morefor a refund. i've called over 10 times (only including the times they've picked up the phone) in the last year to receive refunds for 9 months worth of overcharge on my account. each time the owner has claimed to be on lunch break and says he'll get around to it when he's back. so far, i've gotten back $60 (two months of membership). each month was refunded independently and required me to stay by my phone and spend two days calling the store nonstop. absolutely ridiculous and nothing but a scam.

I am very upset with this facility---I signed up in the spring of 2020 just prior to Covid…read morehitting---DID NOT VISIT THE FACILITY ONCE! They started billing me on a monthly basis in the fall...I placed a call multiple times to the phone number on my credit card listing-517-749-3003 and requested my membership be cancelled and money refunded. They continued to bill my credit card. The message I left at the above # indicated I would be contacting the Attorney General's office if I did not receive a call back.--no call received- I looked up the phone # for the gym on line this a.m. and called that number prior to my filing a complaint with the Attorney General. I called 244-0300 and spoke with Brandon who has agreed to refund 50% of the monthly charges and terminate my membership---(says this isn't his fault because I did not call the landline # listed online and he had never talked with me). REALLY? should I HAVE TO GO ONLINE TO GET THE PHONE #? Brandon states he does not know who the phone # of 517-749-3003 belongs to and/or why the number is coming through on the credit card itemization-but will follow up and advise me of the findings. I was being billed for $29.99 at SNAP per month since I only anticipated being in the facility 1 time a week. I have been a member of Planet Fitness since last fall-$10 a month with unlimited visits.....can have the deluxe membership through them for less than $30 a month! I simply drive an additional 5 miles to get there. I was so excited to see that SNAP was here---but so very disappointed at the manner in which things have played out with them. I hope that Brandon and Ryan are able to get things straightened out so they will have a thriving business! Willie P.

I went to Flex City Fitness on a free trial with a friend who is a member…read more I loved the workout! It was a really nice burn and lots of variation. In the 60 minute session, I burned over 600 calories. I enjoyed the mixture of weights and cardio that was provided. Even in the busy class, the instructor was able to direct everyone smoothly.

I went here yesterday after buying one of their three pack groupons. It was fairly challenging and…read moreby the end of the workout I was definitely starting to get a little worn out. I felt like I got a good full body workout, and am a bit sore today (not so sore it's unbearable, but a good level of soreness in some of my weaker areas like arms and shoulders). I enjoyed that there was a variety of activities and you move quickly between them so if you're not a fan of a particular activity it's over pretty soon. Our instructor had a lot of energy and was very clear in giving instructions, and the atmosphere is comfortable. That being said, the class is challenging and I think next time I'll need to pace myself better throughout the workout until I adjust to the intensity (I'm usually more into running & yoga). I'm looking forward to my next two classes and will most likely continue going to classes after my groupon is over.

On multiple occasions I've been disrespected by the staff. I've made a complaint and during the…read moreconversation with supervisor I was told that they will figure out how to make worker more comfortable to perform her front desk duties which made me left "confused" I was like " i am paying you to check in and check out... I'm not paying you to be held at front desk miss my practice which I already prepaid because front desk is unprofessional and held me back from attending my class due to her poor abilities with basic computer skills..." by the way I never was reimbursed private class that I was not able to attend due to front desk negligence.

5 star facilities. Was a pleasure using this gym and I miss it a lot. There isn't anything quite as…read morenice or large in Kalamazoo.

What's great pace for fitness and fun. They have a full range of weights and cardio machines. They…read morealso have 10 dedicated indoor pickleball courts. Very nice floor and net systems.

I like that it's never super busy. I can peacefully swim laps in the pool, hit the sauna, or use…read morethe equipment and weights.

I've seen a lot of negative reviews here and I've read each one of them. I see where they all are…read morecoming from and I, too, have experienced those things. I came from Texas and this was my first paying gym. I've never had to pay gym fees before because either 1) my last job had a free gym (military), 2) my apartment had a gym. So I had to look for a new playground as soon as I moved here recently. I like my squat racks and free weights, so I feel like this was my only option. There's Planet Fitness (no olympic weight sets), and Crunch Fitness (wasn't even open at the time). I got my membership, got a tour, and I've been coming here every single day for about 4 months now. So here's my review... - The staff is pretty friendly. The gentleman that signed me up was pretty knowledgeable. I mean, I never really had to interact with them other than whenever I scan my card coming in. - You get the campus gym vibe. A lot of young college students and that alone can get intimidating. My first impression here was: "wow, they are all wearing Gymshark!" If you look around, girls are either wearing sports bra or high-waisted pants, or a combination of both (I'm guilty of this too. Lol). And boys are wearing their tank tops. I say it can get intimidating because when I walked into this gym for the first time, I felt so insecure of my body. You get stares every time you walk in. I get past that fear the more I come here. - Plates everywhere! If you come during the peak time, you see barbells and plates not re-racked, and cable machine attachments all on the floor. They're just on the ground. It can get really annoying! If you're strong enough to load the bar, you're strong enough to unload it. - There's a lot of squat racks to use. I don't think I ever had a problem needing one even when it's busy. - The women's bathroom is clean and very well lit. - The machines are constantly renovated. Like I said, I've only been coming here for about 4 months and although I've had some bad experiences, it gets better the more you come here. I've met new friends and I enjoy this gym now than it was the first couple weeks.

Some of the staff members are rude, equipment is barely maintained (some worse than the IM gyms on…read morecampus). Ridiculous pricing compared to other gyms around the area. You're better off going to crunch or the campus gyms.

Great location. Very clean. Nice lockers! Everyone was polite and professional. Highly recommended.read more

When I started going to planet fitness in Holt on 2023, and everything was great I was treated nice…read moreall the staff was nice. I loowd forward to going because everybody was so nice. Until they changed managers, inexperiencede. changed the manager. Why they would put somebody in charge that doesn't even carechange managers, she's just not willing to help anybody Until I realized the first year I went, I was charged $180 extra At the end of the year. because they don't use online banking Chime bc they're third party billing they will not use my information to pay my bill, a payment they just charged me $15 what's funny at the manager can't reach out to her boss just to help a client, anyone else just pay, that' extra 280.00 a year to give away. Especially bc I am a Senior citizen too. I Just don't have it. Now after it's been I received Sliver sneakers!!

Clean facility. Friendly people. Great parking facilities. The shower area is especially clean…read more Although I prefer private shower stalls. I changed my rating because I thought I was rating West Side YMCA. Which is one of the best.

If you're feeling Oak-Y about your body, then maybe you don't need to come to the Oak-Y. But maybe…read moreyou should come anyway. Like I did when I was in Lansing. This is an extremely old YMCA and it was sort of like going back in time and using a small town facility. People at the front desk were friendly and let me right in without any drama or phonecalls or long forms to fill out - which I appreciated. Took all of 15 seconds to get past the desk. Facilities weren't great, though. Iffy and old and limited. But still grateful for them and they're pretty ncie here. Somewhere between a 3 and a 4. Now I'm gonna Park this review on Yelp and Branch out to the next one if that's Oak-Y with you.