Gotta love a gym that puts a member in good standing...corporate not my words on hold during the rally without telling them...found out at three am when they came in to work out read more

Agree with other reviews. This facility is trash and a scam. They refuse to cancel a membership by pretending they cannot find the account anywhere in their system. And even calling the 800 number doesn't help because if the facility is not admitting they have a hidden account for you then the membership does not show up. Filing multiple fraud complaints with the Bette Business Bureau may be only way to stop this hide and seek practice. read more

This facility is trash. For the entire month of July the A/C wasn't working. The phone hasn't worked for the entire time I had been a member which made cancelling the membership difficult as I had to physically go there on my lunch break when an employee would be there. There was an extra room for doing different types of exercise's and they closed that portion of the gym so the place is even more cramped. Half the machines don't work. The place is dirty. I toughed it out for much longer than I should have and when I cancelled the membership, they withdrew a months worth of dues that should have not been taken. There are cameras in the facility, but be aware that they don't actually record. I know this for a fact as someone's keys were stolen and we were told there was no footage as the camera's don't actually record. Great security..... :/ If I could give this dump zero or negative stars I would. DO NOT RECOMMEND! read more

Avoid at all costs if you're not 110% committed, theres no turning back. If the sales rep talks you into it, they'll tell you that you can cancel for only 50 dollars. Lie. They go thru a company called ABC finance and the only way you can get out is to either have a doctor's note saying your disabled or move away. But then you'll need a copy of your new bills, lease agreement and ofc 50 dollars. Also you have to call ABC finance and tell them after your year agreement is up that you wanna quit. If you dont, they'll just re-sign you up and boom another year... read more

My fiancé and I have a new resolution to work out more, but we needed a gym where we can work out any time of the day. We checked out SNAP Fitness and Anytime Fitness. When we asked for a tour of the facility here, we were quickly walked through as if we were a burden or an annoyance. Our guide spoke more to the other customers than to us, so we felt a little uncomfortable. The facilities were nice, but because of the customer service we will be going to SNAP Fitness, as the staff there were very cordial. Their facility is smaller, but our tour took longer because she showed us everything, spoke only to us, and made us feel very comfortable. Yeah, we weren't impressed with Anytime Fitness. read more

treadmill was fixed shortly after this original posting but the tanning bed room has not yet been fixed. It has also been improved over time regarding upkeep and cleanliness. Still room for improvement. read more

Just reread all of my reviews since I opened this account. Compared to my reviews for other business on my trip, I feel even one star is too much for this business. I hope I can give a -100. read more

My husband and I started an Anytime Fitness membership in September of 2011. At a quick glance we were very pleased with the layout of the gym, the machines and the 'friendliness'. So we signed up for a year contract. However, upon making several visits for our workouts, our contentment with the gym started to fade. When taking a closer look we realized that the machines were not cleaned regularly. There always seems to be a layer of sweat and grime left behind from the last person who used it, leaving me to clean it myself. It is very convenient that there are television monitors mounted to the cardio machines. However, it would have been more convenient if those televisions worked properly. Some TVs would not turn on at all and others had faulty remote controls. Even some of the machines didn't work! How am I supposed to get a good workout if the treadmill won't turn on? Another aspect that lured us to this gym is the fact that they had showers. A word of advice, bring your shower shoes! The bathrooms were absolutely disgusting. There was hair and suds still left over from the last person who used it. Another disappointing aspect about this gym is the fact that it always seems to be crowded. If you're reading this and considering joining this particular gym, I hope you enjoy waiting for a machine. I suppose my main point of this review is to warn the reader about the staff of this gym. There is one specific person to watch out for, though for legal reasons I cannot release his name. He was the person who signed us up. He failed to give us a tour and verbal description of the rules of the gym, which we only recently found out was mandatory. He failed to do so because he was too busy chatting with a friend to bother with us. After signing us up, he had become very rude to us. Once, he stormed up to me and scolded me for not using my own key to enter the gym. He even had the nerve to tell me that I was "technically trespassing". (This rule would have been explained to me in the info tour that he failed to give.) I didn't know about this rule and I thought that it was rather silly to have only one person go through the door at a time. After all, my husband and I didn't have any problems with this at my last gym. (Which we went back to and are currently damn happy with it! By the way, we highly recommend Snap Fitness!) After that incident, I became even more uncomfortable with this gym. So, realizing that this gym was not worth the money we were spending, my husband and I decided to end our contract as soon as possible. We went to talk to the same person who signed us up. We realized that we would have some trouble getting out of a year contract, but not to the extent we experienced. We approached him kindly and received cruelty in return. The man was so rude and unprofessional to the point that he made me cry from frustration! Honestly, he would talk over me and not listen to what we had to say. We tried asking for his manager's number, but he claimed he wasn't allowed to give out that information. Then he proceeded to call me a "diva" because I was crying. I have never in my life experienced such unprofessional childish behavior from any business. After writing a letter to his supervisor about the incident we were told that the contract would end and we would get a refund for October's payment. However, my husband and I just went back through our finances and realized that the gym is still taking money from our account and we never even received a refund. My advice to those who are seeking gym memberships...LOOK ELSWHERE! Don't let them fool you like they fooled us! They will try to sell that they are from Los Angeles and therefore their gym is better. Honestly! Do not be fooled! This is for the East Saint Patrick Street location in Rapid City, South Dakota. read more

Joined this summer while they were in the middle of a renovation and I gotta say they were great in spite of all the chaos. Things look great now and they're definitely keeping it much cleaner. I love their "studio" where I can stretch, use ropes and such before I hop on the treadmill. read more

This gym has terrible customer service. I was triple charged for tanning one month, so I calmly called the gym just to get it straightened out, I understood it was probably a minor mistake. Everytime I called the employee would say only the head honcho female could help me. So I would call back day after day trying to get ahold of the owner. She was never, and I repeat never in the gym. It took a good month until i finally got a hold of her. Granted that wasn't the first time I tried to get a hold of her and she was never around. I choose to work out late at night so I do not have to deal with the staff. They watch you like hawks. This gym is also packed during the day time. And the median age range for this gym would be college students. The young men who thing they are hulk hogan, and walk around with their noses in the air is just discusting (granted the gym cannot help that) just informing you. Honestly, I wouldn't recommend Anytime Fitness anywhere. I also had bad experiences with the staff in the Minot, North Dakota gym. I'm changing gyms this week to a local one, seems they have better customer service and act like the gym is a community not a competition. read more