Well, it isn't REALLY a bank branch. You can apply for things here, but they don't really process…read moreany of it, it all gets sent to Melbourne, but they will send it straight there. I had an SMS telling me my application was being processed 2 hours after I had walked out. Beats the post! There's an ATM out the front if you happen to have an account with them, and the staff are all very lovely. About the only branch in Brisbane, most of their stuff is online these days, but worth a visit if you're with them or are going to sign up.

This is the bank I've gone to since I was born, and is also the main reason it took me so long to…read moreget onto internet banking. I love the fact that, as a regular, the staff know who you are: I honestly wouldn't know how to use a bank where they don't know you (do you show ID? is there a retinal scan? IS IT SAFE?!). Staff are extremely efficient and friendly, and there is nothing quite like knowing your bank manager to know you're being taken care of. And, really, you can't avoid the bank when you have physical money to deposit. In the end, I did get internet banking, but I still come here pretty regularly, because it's much nicer to hear your balance is $10 from someone you've known half your life than on some computer screen.

As bank branches go they were polite professional and all one could ask. No lines no hassles on a…read moreSaturday

If I could give them 0 stars, I would. Citibank has recently gone cashless and has partnered with…read moreAustralia post to handle all cash. As an American, I wanted to open an account in Australia to have free global transfers. However, Australia post refused to take my us bank card as a second ID during identity verification, saying that I needed an Australian bank card even though this wasn't specified on the document. Citibank said that my American bank card would be fine. After going back and forth between the post office and bank, who were telling me two opposite things, I gave up. This Citibank branch is a joke of a bank. What kind of bank has no cash and needs the post office to do their job for them? The banker didn't want to admit that their partnership with the post office wasn't working , and even blamed Obama for all these difficulties when it was clearly their own laziness, because we could have just filled out a w9. The whole experience was horrible and I taken my business elsewhere.

Although I don't really want to write about a bank branch, I feel like the Toowong Commonwealth…read moredeserves a special mention purely based on amazing customer service. Being a Commonwealth customer I have stopped off at many branches around Brisbane and none of them rate anywhere close to the Toowong tellers. Even if I were halfway across the city, I would gladly make the effort to visit their branch fr my banking needs, especially if I were having a bad day. The staff are helpful, chatty (and not in an innate way) and very polite. I can't commend them enough for turning what could have potentially been a horribly stressful trip to the bank in to a really easy borderline delightful experience. My only grievance is that they are not open on weekends, unlike their sister branch at Indooroopilly.

Banks tend to be a very personal preference. And a lot like a good doctor or hairdresser, once…read moreyou've found one you tend to be very loyal. I am always very impressed by the professionalism and efficiency of this local branch. The tellers and managers are always extremely courteous and helpful. Most importantly, the branch is extremely convenient - right in the heart of Brisbane's best suburb, West End!

U can bank 7 days a week very friendly and helpful and very clean and good location to get to the…read morebank 4 ATM to use

Can't find the ATM Water of time and miney…read moreNab didn't bother to update ATM and branch locations

Nab bank is friendly staff helpful and very clean and good location to get to the bank open 5 days…read moreweek and u can use the ATM to use and computer to transfers money or print out some thing

Having dealt with Tony Murphy when he was at the Ipswich branch, it was a bonus to hear he'd moved…read moreto the brand new Westpac Branch at Kenmore. From day one, Tony had always made himself available to us for questions. Recently we've been making a few changes to our loan and its great to use the same bank contact to know that the same conditions still apply to the loan as previously discussed. I think it's important to maintain contact with someONE at the bank who knows your story and understand what you are planning. Tony has definitely become our go-to guy for bank lending. Having been in the branch 3 times in a month, its a really nice start to the morning when you get smiles all round, a please come in, a how can I help and bank staff who genuinely want to help.