Really helpful lady assisted me with access issues on my Internet bank and was able to let me…read morepractise this in the branch. Very kind and friendly.

I don't know what kind of initiative they have in place at Westpac in Balmain, but whatever it is,…read moreit's working. The girls that work there are always smiling, always happy, and are either fantastic actors or genuinely love their jobs. Even when promted by customers to say a bad word (overheard: "So, is ____ a terrible boss to work for?"), the girls insist that it's a fantastic work environment, and it's hard not to believe them. Proudly displaying their support for local businesses in any which way they can, it really feels like Balmain Westpac is trying hard to become your local. And with the shop dotted by kids drawings, their reasonably efficient service and the tellers' ability to call you by name after a quick glance at your details, they might just succeed.

I'm really happy with Nab with me fee free account. The internet banking is easy to use as is the…read moremobile app. Not like some other banks which are annoying with codes and dongles. Branches are nice and well laid out. Lack of specialized bankers though you have to call the center.

Not the most competent staff are located on this branch. Went in and asked two staff for something…read more The first staff insisted the bank needed to charge me a fee to obtain the service, although I have obtained this service free of charge several times from the branches in the city. Then I approached another staff, but this one was worse, spoke bad English, and confirmed there was no such service. Headache! How is the training conducted?? Worse of all, they can't even be bothered to ask their seniors. I think this branch is overstaffed. When I first went in, two staff just pretended to be busy ignoring me, later I saw another staff coming chatting with one of them, while I was still waiting to be served. There doesn't seem to be anyone supervising the staff.

You know how it can get real awki mo mo when you run into an old ex you didn't leave on the best…read moreterms with? Happened yesterday. I was outta cash and the closest place to hit was Commbank's self-service area in the Chatswood pedestrian mall, they've got like 6 ATMs there so it's super convenient but I still felt like I was cheating. Commbank was my childhood sweetheart but things went downhill, we had a messy breakup, and now I'm dating someone younger and cooler. We'll always have the Dollarmite Account, babe. You keep on keeping on. Also keep charging those wide-ranging fees. That's why I left you know. Oh good, that's right, here come the waterworks. I'M GLAD I LEFT.

Landed as an immigrant to Aus so I first had to activate my account before it could actually be…read moreused. When we showed up for our appointment we were told that the person assigned to us was transferred the week before to another branch. Since all cards and details were sent there, we had to go to his branch. At this point I could honestly say I was seriously doubtful that NAB and us would have a good working relationship. Fortunately, when we arrived, we were helped by friendly, knowledgeable staff. Thus, despite the small hiccup in the beginning, I feel confident NAB provides good customer care.

Pharmacy/ cafes/ food stalls(all under the shelter) all within the vicinity of the buidling…read more There is even a cafe on the ground floor! Perfect for employees who want a cuppa but do not want to leave the building :) (I havent tried the coffee there, so cant comment on that)

Good pace for credit card and loans and moreread more

Always helpful and courteous staff who are quite fast in their processing of taxes. The premises…read morehave always been clean and organized. I have been to many places for taxation purposes but have remained here for reasons aforementioned.

Who honestly enjoys going to the bank?? Most of time you end up standing in a long queue under…read moreflorescent lightening just in order for someone to tell you that, indeed, you're pretty darn broke. Commonwealth has not provided me with the best experience in general, but the staff at the Glebe branch is the single redeeming factor in my overall banking experience. The information desk became my best friend early on when I was urgently trying to figure out how to wire money between my Bank of America account and Commonwealth account. Seemingly one's own money should be accessible where ever he or she happens to be in the world, right? But because these sorts of things are never as easy as they should be, I stuffed up and ended up costing myself nearly two hundred dollars in processing fees. NOT IDEAL. The staff there at the Glebe branch helped me every step of the way thereafter, and though there was nothing they could do about my previous loss (occurred on the American end), they advised me of the best options moving forward. After the third time I went in, the manager knew my name and was always more than happy to answer all my questions. I was even permitted to come behind the counter in order to use their computer for online banking instead of having to pay the processing fees associated if the teller were to help. Here's to the customer service aficionados who work hard to smooth out the Commonwealth bumps. Keep treading water, guys... maybe at some point it will pay off!