Landed as an immigrant to Aus so I first had to activate my account before it could actually be used. When we showed up for our appointment we were told that the person assigned to us was transferred the week before to another branch. Since all cards and details were sent there, we had to go to his branch. At this point I could honestly say I was seriously doubtful that NAB and us would have a good working relationship. Fortunately, when we arrived, we were helped by friendly, knowledgeable staff. Thus, despite the small hiccup in the beginning, I feel confident NAB provides good customer care. read more