This hotel is quite simply excellent. The amenities, the options, the food and the staff are all…read morefirst class. In particular the staff make you feel welcome without any obsequiousness. Hilton. DeVere and Intercontinental could take some lessons from their staff training. I'd also suggest the Canarian Rabbit Stew, or the partridge, or the .. .. ..

What an amazing placed! We stayed there for 10 days last March i believe it is is fantastic…read more Situated in Peurto Mogan it is a quiet fishing village on the beautiful coast of Gran Canaria. The hotel is huge with numerous restaraunts and swimming pools. The food is great and there are plenty of it and despite it being a buffet you never really have to queue as there are is so much to choose from spread out over a massive beautiful dining room. Words cannot describe the look of the hotel and I highly recommend you find their website and check it out. The facilities, location, food and staff are fantastic and we will definately be returning (no I don't work there or own it - I wish!).

Wow! What a deal. This place is beautiful and I can't believe how affordable it is. We got a…read moregreat package from Lisbon Portugal to this resort on Grand Canaria that includes flight, hotel, pools, meals, drinks and entertainment just 5 min walk from the best beach I've ever been to for an amazing price. So worth it!! If you traveling with little or teens this is for you. The food is so delicious, fresh and lots of variety. Yes drinks! There are tours but we just did the water sports ( scuba and jet ski) the rest of the time we just stayed at the hotel all week. Excellent service! Clean beautiful rooms all with ocean view looking over infinity pool.

I like everything with this plase, the hotel has the finest location you can think about…read more We stays in a fantastic apartment with 3 bedrooms, 3 toilets, living-room and kitchen. The terrace is tremendous, jacuzzi, sun-beds and outdoor furnitures. Fantastic food and service at the hotel. Can highly recommended!

Absolutely beautiful hotel in Gran Canaria. The grounds are well maintained and tastefully done…read more Came here for an event one night and had a great experience. The outdoor amenities were so well designed lots of people were taking pictures. The resort boosted 5 pools all over the complex, lots of outdoor bars. The drinks were reasonably priced, service was however very very lacking and unfriendly. The staff does need extra customer service training. Overall I would definitely come back.

Attentive staff beautiful location, very clean facilities. Enjoyed everything about our stay and…read morethe different restaurants we dined in on property were all quite good. It's a long way from the USA but I would definitely go back:-)

We live on the north side of the island and realize if we want pools and touristy stuff, we have to…read morego to the south. My boyfriend made our reservation on the day of and we headed down to the hotel at about 2. Check in was a breeze and there is free underground parking...not just street parking. Our room was close to the elevator which was super convenient and I was very surprised that the rooms were so spacious! Not European style rooms at all. They already had the pullout couch open with the bed made but we ended up using the crib instead. There is a huge patio with two lounge chairs and another table with two upright chairs. Basically, if you wanted, you never had to leave that room for anything because you could sunbathe right on your own deck. The tv was large enough and my boyfriend and I were even able to play split screened call of duty on it. He loved how it was so easy to plug his PS4 into the tv. We have a two year old, so after getting some food, we headed straight to the kid pool. This place is awesome. Foot height water for the spray park and about thigh high water for the trampoline side. The trampoline seems to be all the kid's favorite as they can jump run and slide all up and down it. There is always entertainment for the kids and daily games for adults too. Our room rate also came with buffet breakfast which was awesome! So much selection and they could easily charge €20 a head and people would gladly pay. My son and I also adventured around the monkey bar/rock climbing area which was like a whole new type of park for him. It's offseason rate right now at about $180 but it was so worth it...you never have to leave the resort. For me, even the kid's pool was relaxing and that's what I love. The only bad thing I would say, is that we are going to have to explore the outskirts for good, cheaper food and just eat our free breakfast at the hotel. Also there is a Super Dino right across the way so don't worry if you forgot any necessities, they'll have it!

Once again, my husband and I, came back to this lovely hotel. We had previously stayed in a garden…read morefacing suite, but on this occasion,we decided on a city facing one. From our two balconies we enjoyed views of the Parque García Sanabria, the city and the sea. The suite is spacious, bright and airy, with modern and uncluttered decoration. Bed and furniture are very comfortable. The bathroom had a walk in shower, separate bath, double basin and separately enclosed toilet. We had a spacious walk in closet with a safe. The welcome macaroons, coffee machine and unlimited water were a nice touch. During our stay we visited again the spa; enjoying the spa circuit (thalassotherapy, heated outdoor spa pool, jacuzzi, plunge pools, sauna and steam rooms) and a 70 minute essential massage (I believe we paid £110 per person or so). While at the spa, I decided to get a facial treatment, this was also very good. The facilities are very well maintained and look elegant and uncluttered. The hotel itself and grounds are classic and elegant but have been renovated with a modern twist (I think the hotel was bought by Iberostar and renovated around 2014). You can still see the lovely marble all throughout the reception and the stairs, the lovely chandeliers and parquet flooring. The outdoor garden is lush and green, it's a very nicely tucked away gem in the heart of the city. The location is superb, you are across the street from the park, a few streets from the beach, museums, the Nuestra Señora del África market, etc... Regarding the food: we had breakfast at the hotel. There's a decent selection of pastries, bread, cereals. A small selection of a la carte options, some cheese, cold cuts, caviar, limited fruit. I would have liked some better quality fruits and more vegetarian friendly options but I understand the fruit and veg is limited and of poorer quality due to the geolocation of Tenerife (however I saw very good quality ones at the market a few streets away from the hotel!). During our stay we visited the bar for after dinner drinks, the Mango mule was absolutely delicious and had a tasty edible lemon straw. Staff were friendly, welcoming and helpful throughout the whole stay. I would most definitely come back. If you want to see the real Tenerife, you must stay in Santa Cruz, La Laguna or La Orotava.

From the time we checked in to the hotel the service was great. The gentleman that checked us in…read moregave great recommendations for local restaurants and cafes. We used the map he gave us and his recommendations throughout our entire stay. We enjoyed the accommodations and amenities. The Restaurants and bars offer great food and drink with great service. The towel animals were so adorable, the children visiting seemed to really enjoy them. The only complaint would be that our bathtub backed up and caused the toilet to flood, the only remedy we were offered until the next morning was extra towels. That was on the first night of our stay, first thing the next morning we were in a new room.