I had a mixed experience at Bastone's, where I went (on an old family friend's recommendation) to…read moreget a wheel arch repaired. The positives were that they were able to get me in very quick and were, overall, friendly and professional. I do think they know what they are doing. The major negative was that the final price came out nearly twice the original quote: close to $600 instead of the original $320. This was, I was told, because an additional part had to be sourced and installed. While I was already disappointed in this unexpected cost doubling, the icing on the cake was that I wasn't asked if I wanted to proceed with the repair. I was just informed that the cost had jumped, that the repair was complete, and that I now needed to pay up. This suggested to me that the original assessment of the damage had not been as thorough as it could have been. While a quote is an estimate, not a certainty, it's not good practice for businesses that run on quotes to let customers pay twice what they were originally expecting. In this situation, for instance, I would have appreciated a discount on the unexpected new part. That might have eaten into their profit margin, but it would have guaranteed that I would become a return customer, whereas now, I am not so sure.

I was in town from NYC to visit my daughter in CMU grad school. Dropped by because I thought I…read moreheard some weird noise on my Honda minivan so wanted to check out before my 6 hour drive back to NY. Bob was extremely nice and professional. Without appointment, he asked one of his guys to drive my minivan with me sitting next to him. He didn't hear much noise after driving for 5-10 minutes. So I felt much better heading back on the road. They didn't charge me anything for the check/ drive. Greatly appreciate it. Seems like a honest business that have been around for years. I will recommend this place to my daughter if she ever has any car issue while in school. 5 out of 5 stars in my brief experience.

We won't take our vehicles anywhere else. The service is always quick and reliable, and they're…read morejust genuinely easy to work with. They're honest, dependable, and make everything feel simple. Every time we need something, it's smooth and stress-free, and we're back on the road in no time.

We have been customers for many years. Owner Ron is a great guy. Service has always been great, and…read moreif there are any concerns it is explained and taken care of. Trustworthy establishment!

Just moved to the area and realized I was way past due for an oil change. They were able to get me…read morein and it was the cheapest amount I've ever paid for an oil change. Service was so quick and they were so kind and helpful. Im happy to have found a mechanic that is reliable!

Holy poo in all of my years owning cars, I've never had an experience like this…read more This family owned business is incredible. My check engine light came on and they ran a test (for free!!!) to find out it was because the had cap was loose. They reset the engine light and I was on my way. I also need a new muffler and both brothers did a thorough check to see what is needed. They checked my tires, exception from emissions (I drive under 5,000 miles a year), and so much more. Scheduled my muffler appointment for a couple of weeks from now because they're so busy. There's a reason for that!!! They're honest, more than fairly priced, knowledgeable, professional, and all-around incredible. So thankful to a coworker who referred me. I will never get my car serviced anywhere else. Never!

I can't say anything bad about this shop. they have been doing a great job taking care of all my…read morecar needs. they are very honest and kind and have very fair prices. I definitely would recommend them to anyone looking for a reliable shop, it takes my anxiety away knowing they are there to help.

Always great service. I have an old car and require a range of maintenance and tire changes. They…read morealways help me out in a timely manner, and prices are very fair.

Went to the great Pons to get this 2017 Outlander looked at bc the dreaded light came on ... I was…read morehere for what I thought was just a tune up bc she seemed to be running rough, but these guys saved me from either needing a new engine or maybe a high speed accident bc they found something... turns out I needed totally new bearings it sucked and cost a couple of bucks to get her back on the road ... But now she's never run better! It's honestly now a smoother ride than when I bought it used a couple of years ago. Thanks Pon's!

I met Justin Pons when he was being a Good Samaritan. In the middle of frigid temperatures before…read moredawn, he waited outside the gym because my car headlights were left on and he didn't want my car battery to die and leave me stranded. I think that action itself shows a lot about Justin's character and the pride he takes in his car services. I have been going to Pons Auto Service ever since, and his kind, thoughtful, and meticulous service has kept my car running smoothly over the past four years. I have had very bad car service experiences before, and when I told Justin about that, he went the extra mile to ensure that he always provided the utmost detail, explanations of services rendered when I had questions, and timely updates. Honestly, his car shop has restored my ability to trust car guys again with the exemplary service that he has provided. I have full trust and faith in Justin that he will always provide the necessary car services without overcharging or "fixing" things that don't need to be fixed. Justin goes the extra mile to not only get the job done right, but does so honestly and transparently. I really appreciate the work that he has put into my almost twenty-year-old vehicle and he has kept it in excellent shape since I have been coming here. Pons Auto Service deserves all of the business and I will tell everyone I possibly can at every chance I get to come here and support this small business! Thank you for all you do, Justin!

I had some suspension issues on my Jeep right before an upcoming road trip and needed a quick…read moreturnaround. I stopped by mid-day on a Tuesday when they were completely packed, but they still managed to squeeze me in the very next day. Throughout the process, they were incredibly communicative, keeping me updated on what was going on and walking me through their plan. They even went the extra mile and took care of my vehicle inspection ahead of schedule! They had very fair pricing for everything too. This was my first time here, but they made a fantastic impression. I will definitely be returning for future services!

Recently moved to the area from south hills so I was in need of a mechanic. They are all so kind…read morehere and truly care. Great experience both times. Can take a bit to get an appt but if it's something that needs fixed quickly they make a way to fit you in.

On a scale of cotton candy to Brussels sprouts, McNeilly Automotive Service is meat and potatoes,…read moreand they get the job done. I called to set up a car inspection, and expectations were clearly communicated. I knew I was due to have work done on the brakes, and so it was no surprise when I got a call confirming this to be the case. They also rotated the tires. Overall, I'm very pleased with McNeilly Automotive Service, and I would recommend them!

I've taken my car in for inspection here the last couple years. I appreciate that there's no weird…read morevibe when you walk in like a lot of auto shops have. Ladies especially, you probably know the one..like your mere presence irritates them even though you're a customer, or you can sense their annoyance at dealing with a woman rather than a man. I dont get that vibe here. The workers are pleasant and the prices seem fair. They even offer to drive you to where you are going if you don't have a ride/can't wait for the car to be serviced. Definitely recommend.

Just want to add that after all these years (and I've been coming here for 20), the service and…read moreexpertise is just as great as it ever was. I prefer servicing my vehicle here even more than the dealer. Simply the best.

My son was home from college and needed his car inspected asap. Called around and this place had…read morean opening in 2 days with other days that week available as well. Dropped his car off and they call to say he needs new back brakes and rotors. My son being in college, decided he would put them on with his dad to save some money. When he picked up the car, he asked when he could bring it back to be re-inspected and the guy said he was booked for the next 3 weeks. In other words, because he wasn't making money, he would not re-do the inspection. Charged my son $50 for nothing, didn't even put an emission sticker on. The car is only 2 years old. I prefer going to a mechanic who doesn't want to take advantage of a college kid.