from the very first person I encountered at check in to the wonderful nurse named Helen in the CT…read morearea I felt so welcomed. Such a wonderful bedside manner Helen had, so kind and she was sympathetic to a problem I was currently having in my life. She is amazing!!

Amazing Service and great at billing insurance appropriately. Will use again if needed. Very Clean…read moreenvironment and very time efficient.

Great experience scheduling. Welcoming and kind front desk staff. Very clean facility. Being 1st…read morepatient of morning, the wait time was surprising. I was elated an IV was established on one attempt, but extremely painful with the slighted injection push. From there this turned into the worst MRI experience of my life. This was the first time I've ever been painfully uncomfortable with the positioning. My leg had to be "straight" to make sure foot was "flat" in the brace. A request for lumbar support, and to bend the knees to take pressure off the back was refused, but allowed to bend opposite leg. Received warm blanket...Yes! Didn't get ear plugs, just a headset over the ears. I've had both together in previous MRI's that really dampened the noise. It was loud this time, despite the music. I had one hand under my back for support. The call light ball was draped over me, not placed in my hand. Before starting, I said I was uncomfortable. The reply was is would be a quick MRI. I heard that several times, every time said I was uncomfortable, and there were pins and needles in the exam foot like it was falling asleep. Before the contrast, I said my leg was hurting and foot "really falling asleep". Last scan and we're done, just a few minutes, they said. I felt they thought I was a complainer, or just didn't care? After the scan, my foot and leg hurt. I pointed to the deep depression on the back of the leg from the brace...it's why I was hurting and getting pins and needles in the foot. I was ignored. Another tech, I hadn't seen before, asked how it went while taking the blanket. I pointed to the depressions on the leg as said it was the worst MRI of my life. I'll never forget her uncompassionate reply "there's always a first." No apologies from anyone. No one examined the deep depressions in the leg, and I don't have a history of edema in the lower extremities. Photos taken after getting dressed.

mri was cancelled then they sent 15 min redo on mri but was down over holiday. Instead of making…read morepeople first who were pushed out by their failure to maintain the machine now they want me to wait 2 weeks? What a joke of a company!!! Use anyone but them or you will be waiting to get mei like myself. All others ore 1-2 months out

Why a review of a hospital?…read more A family member recently had to have a serious operation. Let me start over and say, a family member recently had an operation here at this hospital. We all know every operation is serious. With this being said, let me state how the family member, and the remainder of the family, were treated at this hospital. UCHealth - Medical Center of the Rockies is a beautiful hospital, or Medical Center. After parking, we walked up to the building, and WOW! Beautiful! Impressive! Oh, parking is free in the large private parking lot. Walking into the building, WOW! Again, WOW! Beautiful interior! It was a hospital or Medical Center, yet it didn't feel or look like a hospital or Medical Center. This is the way hospitals should be. The landscape is beautiful, and rightfully reflects Colorado. The interior is sleek, pretty, yet not overstated. I knew why I was there, as my family member was having surgery that morning, but it didn't feel like that, it is hard to explain. With the facility not feeling like a hospital, it seemed to take away some of the stress of the surgery. Employees certainly tried to make us as comfortable as possible, under the circumstances. The waiting areas were comfortable and quiet as well. Every need was met by the employees/staff, or met as could be possible. Patient privacy was certainly kept and HIPAA laws were followed. The cafeteria is nice, with plenty of food options, and the food was good. The cafeteria is large, with plenty of seating for everyone. There is an outdoor seating area, which is not like most outdoor seating areas. As previously stated, the landscape of the facility rightfully reflects Colorado. This extended seating area has plenty of nooks and crannies, so you can eat privately, rest, and relax. I won't say anything else, except if you have to be at the facility for any reason, check out the outdoor seating area located just off of the cafeteria. There are some restaurants around the area, close to the hospital. There are also several shopping centers around, with convenient stores (such as Target) to purchase any needed items that you forgot to bring with you, so don't worry about that. Care was top notch! Absolutely no complaints here. The doctors and nursing staff were wonderful, committed, and really care. Questions were answered, special care and follow-up were given, and nothing had been left undone, or no questions answered. UCHealth Medical Center of the Rockies, is an excellent hospital. I'm very glad my family member had their surgery at this location. Thank you to UCHealth Medical Center of the Rockies, for the excellent work and care of all of us. It's truly, truly appreciated.

MR Daily is a net negative in the hospital altogether, and his abilities to communicate are likely…read moreat a very concern to patients care. Brian Daily. Idk about Dr. Seems a stretch Mr Brian

Dr McCarthy (or DMC as my husband refers to her) is the best physician I've ever had. She is real…read moreand caring and listens without feeling like you are rushed. My husband hadn't had a physical since he was 16...he was 31 when he went to DMC. She was fabulous doing a good family history and a good baseline of tests. He now is ok going to the "doc" and that's directly because of her personality. HIGHLY RECOMMEND!

I am deeply disappointed with my experience due to serious and ongoing administrative failures…read morerelated to my medical records. In early 2023, I was seen through this healthcare system for an early miscarriage. Unfortunately, that miscarriage was never properly documented in my medical record. As a result, my chart continued to reflect an active pregnancy that did not exist. Months later, when I returned to another clinic within the same healthcare system for X-rays after a wrist injury, I was congratulated by staff and told that it "looked like I had just had a baby." I again had to explain that I had miscarried earlier that year. This confirmed that my records had still not been corrected. Nearly a year later, I was informed that I am now banned from this clinic due to "missed pregnancy appointments" related to that same nonexistent pregnancy. I was told I could not be seen under any circumstances. I am currently experiencing concerning health symptoms and was attempting to obtain thyroid testing. Instead, I was denied care due to an internal documentation error that was never addressed. Patients should not be penalized for administrative failures--especially when those failures involve pregnancy loss. The lack of accountability and compassion in resolving this issue is deeply troubling.

horrible place! if you get Dr Robinson ask for anyone else the guy is a joke. I lost my primary…read morecare through village medical like a ton of people out here and I dislocated and broke my finger really bad and he could not have cared left, literally said "you can find the door" and just walked out.

Dmitriy Zilberman is a fine medical professional who is very knowledgeable. However, I found…read moreappointments with him to be incredibly dull, with no time being spent to actually get to know me as a person. He'd immediately get right into asking the requisite questions with nothing extra. Every single appointment felt perfunctory. Coming from a different provider who was incredibly personable (and when he left, I was referred to Dmitriy by this practice), the change in level of care was drastic. I finally recently made the switch to someone else who actually wants to get to know me outside of UCHealth. There is more to psychiatry than just following procedure and filling out required questionnaires, which Dmitriy doesn't put into practice.

I went from hope to total anxiety and despair within one day with dealing with his place. My son…read morewas admitted there less than 24 hours ago. He was transferred from a hospital as he needs mental health help. I was told that the treatment team would meet and I would get a call. I got a call back from Trevor and all he talked about was how my son was going to get discharged. He is paranoid, is having hallucinations, and suicidal thoughts. It has been apparent to everyone in the past two weeks but this person in less than 12 is planning to discharge him. I was told it was because 1) This is America 2) Colorado can't afford to treat mental health and the then told 3) if he wants to go die in the street he can. Thanks Trevor for that great customer service. I now know that he will not receive any quality of care there because you and the staff don't care. At least that is what you voiced to me today.

Since Manor has taken over the management of this office, it's harder to see your doctor harder to…read moreschedule appointments and we thought village medical is terrible. After seeing our primary care doctor for 30+ years, we were shunted upstairs to Saint Bay daycare because we were two minutes late for our appointment. Then they allowed us to wait another 45 minutes without being seen. So why are doctors time more important than their patients times. If I could give this organization is zero I would. Our doctor, Dr. Van Farowe is amazing. Too bad. Her clinic is managed so poorly.

One star is for Village Medical, not the docs/staff at this location…read more Love my doc, Dr McCarthy and my husband loves his doc, Dr Prows. Hate Village Medical. We have been very disappointed since the switch from being UC Health affiliated to Village Medical affiliated. I am only staying because of our wonderful doctors. As with other reviews, it seems impossible to get through to the office location. It seems like every time I call now-a-days, I get sent to a foreign call center which is very annoying. I miss being be able to directly engage with my local office. Their portal to schedule appointments isn't nearly as robust/user friendly as well often leading me to need to call, only to get bounced to a call center. Village Medical nickel and dimes for stuff that used to be and is still covered by UC Health under a visit co-pay, such as routine virus/bacterial infection screening. Village Medical seems to have reduced their services as well. In December, I took my daughter to Associates Urgent Care to get RSV, Covid, Flu test only to be told after the fact, when I was getting test results, that RSV test is no longer a covered/contracted service. That blew my mind considering how bad RSV was last winter. Plus, it was always covered before. I had to go to UC Health to repeat the tests to include RSV, which my daughter ended up testing positive for. I'm thankful my insurance didn't deny the second visit at UC Health. To the decision makers for Associates in Family Medicine.......please go back to UC Health affiliation or ditch Village Medical.