Very, very poor follow up. I received an estimate from Sara for carpeting. She never returned my…read moremessages requesting a date for measuring. I finally drove 30 minutes to the store on a Thursday to get an appointment. Sara was there and had an excuse, saying she was going to call me on Monday. Ummm... too busy to look at the scheduling calendar, make a call and get a date on the calendar with a client? Dale came to measure and sent a proposal that afternoon. After looking at the proposal, I noticed they had used my sister-in-law's address in Seattle as the ship to/install. I'm in Skagit County. I wrote back to Dale, copying Sara, asking them to switch the address to mine. Dale said he would, but that it would change the sales tax amount. Unsure why that would be an issue as it would come out in my favor... Skagit county sales tax is much less than King County. I am yet to receive the revised proposal even though I have called a few times requesting that it be done. Has been one month since Dale measured for carpeting. I can't imagine they are so busy that they can't get into a proposal and change the address and resend it in an email to me. The dismissive behavior by Sara and lack of follow up on both their parts has me incredibly disappointed. I will never shop at Great floors in Burlington. I suggest you don't either. Yes they can give you great prices but I don't think it's worth it in the long run. Many other places have wonderful flooring in the area and they can come very close to their prices.

I was going to have countertops, carpet and laminate flooring done. I went through to the process…read moreof having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed!

Just as promised, 5 star flooring indeed. I was on a time crunch and Jose was not only very helpful…read moreand personable, he made sure to help meet my deadlines. He was knowledgeable about the types of carpet and knew which would be best for my home to suit my needs now and in the future. We did have a competing bid from another local company who also had more inventory to choose from in-house but ultimately we chose Andy's 5 Star Flooring because of Jose. The crew that came to install worked so fast. They were all very polite and made sure to keep in touch as far as arrival time in the morning. We are very pleased with the finished product and look forward to hiring Jose, Francisco and his crew again in future projects.

We had a fantastic experience with Jose and 5 Star Flooring. Jose worked with us from the estimate,…read morewhere he helped us determine the best and most cost-effective solution to our needs, through flooring selection (twice!), installation and beyond. He was responsive, helpful and patient at every step. We were on an exceptionally tight timeline to get the new flooring installed before moving into our new house and Jose made it happen. The floor looks beautiful, even better than I had imagined. I'm finally getting around to writing this review about a month and a half after the work was completed, and I just got off the phone with Jose a few minutes ago. We thought a shut off valve had been covered by the flooring, but it turned out the installer had done skilled craftmanship to cover the valve while still leaving easy access to it. More kudos to Jose and 5 Star Flooring! I can't recommend them enough.

Chris did a fantastic job refinishing our floors! He removed our old carpets and got both the fir…read moreand oak floors in our house looking gorgeous. Highly recommended!

We were more than pleased with the work Chris at Burlington Skagit hardwood did for us. We hired…read morehim to restore our 90 year old fir floor. He provided us with a realistic idea of the results we could expect with our distressed floor. The results were better than expected. The job was completed on the timeline and budget expected. This was for our own home we are restoring, but we are also a new home builder. We will definitely use Chris again on future hardwood projects.

This place is DISMAL, I would avoid this establishment like the plague. They are not helpful, they…read morewill not get out of the chair to greet the customer, the timeline for work is unreliable and unrealistic.. I will take my business elsewhere

We had 2 weeks between getting keys to our new house and moving in. Amber at Carpet One worked…read morewith me to replace old carpet with new engineered wood flooring in my tight time frame. We were able to move in with new floors. They look great and we have received many compliments on them. I highly recommend them. Amber is great to work with.

I cannot express enough satisfaction for his work. We had purchased about $14,000 of real hardwood…read moreflooring from the store and needed someone to install. He was fast to respond and set-up time to install that fit our schedule. The install required removal of 2 rooms of carpet, removal of large area of laminate that come with the house and removal of our master bedroom hardwood which my son and I installed. It was a large install and had to be done over a week or two. They cleaned every time they left so that we were not living in sawdust. Watching them get a perfect pattern match with the hardwood was amazing. After the initial job, he stretched the carpet that was in our theater (the only carpet left after this install). We looked at the theater and asked if he could come back to remove the carpet he just fixed and put hardwood in that room. That required buying 2 more boxes of wood. After he started the theater a couple weeks later, he found that the store gave us the wrong wood in one of the boxes. He offered to drive an hour to Everett to exchange the box. All in all, a fantastic installer.

I contacted Luis Toral about refinishing my floors before I moved in. The closing date kept moving,…read moreand Luis kept working to accommodate my changing deadlines. He was very responsive to questions and changes in plans. I was out of state when the work was done, and he sent me a photo of the proposed finish to be sure it was what I wanted. His team did a beautiful of refinishing both oak and pine flooring. There was a bad stain in the living room that I didn't think could be removed but they managed it. The floors are gorgeous now.

Beautiful work - they took excellent care of our house, taping off all other areas, and the floors…read morecame out better than we expected. Well worth the price and we will definitely be using them again to expand into other rooms down the road

Incredible business. I cannot say enough good things about this business and the folks that run…read moreit/own it/install floors. I have had my upstairs wood floors and downstairs done by Woodcraft and they are fabulous. The people in the office are honest, knowledgeable and kind. They went above and beyond to accommodate my first install. I was so pressed for time and they were so busy that they hired out a 3rd party to do the first install for the downstairs. I had my downstairs floors done about a year ago and they are still gorgeous. I just had the upstairs done and the craftsmanship behind it is super. What an art! The house is 106-years-old so nothing is square and everything is intricate. Shawn was professional, honest and worked really hard. The installs both went very smoothly and quickly. The floors look incredible! Use this company! Support local business!

Had carpet installed replacing the original builder-grade carpet and pad in our house that we'd…read morebeen abusing over the past 10 years. I have a background in corporate vendor management specifically within trades, and a strong preference for spending money with local business. I eliminated two of the options based on a lack of response or follow-up to my inquiries, leaving two where I focused on quality of product, price, and installation. In the end, Andy's was able to provide a 15% better price for the exact same product, pad, and installation options. Installation took two days, the installers were wonderful people. Family and I couldn't be happier. I'll certainly recommend Andy's to my friends.

We went to Andy's 5 Star Flooring in Bothell due to a recommendation from a friend after a failed…read moreattempt for a quote with one of the big box stores. Our job was replacing flooring on the top floor of a split level that included removing tile in the entry and kitchen. We knew our flooring under the carpet was subpar from the carpet install 24 years prior and we expressed this to the salesman from Andy's several times. He assured us they could fix it. The measure, product choices and quote all went smoothly and we had an install date set for 1 month out in October. We started moving furniture downstairs in preparation. The day before the product delivery the sales rep from Andy's told us that it had not arrived. We were given a new install date in November but when the date arrived, same story. Now our install date was early December. The Sales Rep from Andy's apologized and added free furniture move due to the delays so we left our 4 pieces of leather furniture upstairs. Again, no product and install was set for Monday after Christmas. The initial install attempts had been scheduled for a 4 day install but this one was only for 3 and during a holiday week. On day of install, crew didn't show up until after 10am and left about 5pm. The install crew was short one person and had forgotten the tool to remove tile. Someone delivered it several hours later. Removing the tile created tons of dust. None of our furniture, countertops or appliances were covered. The installer complained constantly about our floor level and that he didn't have enough time to do a good job although the crew were very seldom here for a full 8 hours. The 3rd day they left at 4pm as it was New Year's Eve. They had to come back New Year's Day to complete the install. Bottom line we are happy with the final product result. We don't know if the problems of material delivery were in fact the product company or Andy's incompetence. We will place the problems with install on Andy's as they did not give the installers adequate time to do a good job. Especially during a holiday week. We were left with a HUGE mess to clean up with tile dust thick on our furniture, walls, appliances, kitchen, etc. Our free furniture moving for compensation was not performed. We also had to have the installer come back later to clean up glue that was smeared on the new flooring. Although the Andy's rep was communicative and easy to reach, I would not recommend Andy's.