Excellent job! - thank you JoshT! He is considerate and professional- Etown Exterminator!read more

We have been customers of Etown Exterminating since we moved to E'town around five years ago. Their…read moreservice was exemplary until this past year. We had a break from December of 2023 through May of 2024 for an unknown reason. I simply noticed they had not come in a few months and called to find out why. They didn't know why the service had stopped, so I had to set it up again. Landon, our service guy, is great, but the office staff seems to have been off their game for a year or so. A few days ago, we received a strongly worded letter that we were three months behind on payment, and, written in red ink at the bottom of the page, was handwritten, "Payment must be made, or the account will go into the financial hold!" (the word "financial" was underlined in red ink three times.) I knew it had to be a mistake because we set up the account on auto-pay. When I spoke with the clerk, Lynn, she looked up our account; I said, "This account should be on auto-pay. Can you look and see if it is?" She said, "I can't tell. It doesn't say." I said, "Can you look and see if a credit card is on file?" She looked and said, "There is a credit card ending in XXXX." I confirmed the credit card and then asked, "Can you see if anyone has tried to charge the monthly fees on it?" She then said, "It doesn't look like it. I'll try now. " She attempted and then said, "It was declined." I then suggested, "If it is not going through then you may not have put in the number correctly. Can you check the number please?" Silence......she eventually said, "Here, I will just put it in again." She did so, and said, "It went through." I waited for an apology that it had been their fault for putting the wrong number in the system." An apology never came. Having been a customer service manager for many years and knowing that getting angry will get you nowhere, I then said, very very calmly and kindly, "It seems to me, and I really don't want to tell you how to do your job, (and I heard her scoff) but it would make sense that you would check these things before sending out such a strongly worded letter that sounds, unfortunately, threatening." She said in a monotone, "I understand." I went on, " I know you have a lot of clients to keep track of. (and I heard her laugh sardonically as if to say, "You have no idea!" but as I said, it seems to me that before sending out such a letter, in the time it took you to print out the letter, write the handwritten comments in red ink, put it in an envelope and mail it, etc., it seems to me that before you do all that, the first thing you should do is check to see if it may be an error on your part." She said, "I understand." Growing frustrated with her lack of empathy for the fact that this was their fault, I said, "I don't even remember getting anything that said we were past due by one month. We could have cleared this up months ago." She said, "We send out emails." I then said, "I look at the subject line. And, the only thing in the subject line of all the emails I have received from you said, "Service at __________________ on this date________________" If there was anything in the body of the email that spoke about a past due amount, it seems to me that it should have been included in the subject line of the email." Again, she said, "I understand." I was getting the impression that she really DID NOT "understand" the fact that we were not at fault in all this, and yet, not a simple apology had been offered for the strongly worded letter and threatening verbiage at the bottom in red ink. Getting more frustrated, I said, " I recently learned I have an 886 out of 900 credit score. This is not the score of a financially irresponsible person." She said, "Right." I then said, Although I do not expect you to know my credit score, that fact is, any customer service rep should check the account for errors before plunging ahead and sending any collection notices." She said, "Right." Knowing it was futile to go further, I said, "Thank you." I hung up. I am so glad our service guy, Landon, is great because if I based my desire to continue with this company on the competency and service of the office staff, I would go with another company. Ugh.

Jeffrey contacted us before he arrived which we appreciated. Asked several times if we had any…read morequestions regarding the work he was performing. He sprayed the whole perimeter of the house. He was extremely conscientious in looking over entire property. Left a list of what services were performed. We couldn't be more pleased at this time.

This company has repeatedly come to our door soliciting services despite "No Soliciting" signs…read morebeing posted both at the neighborhood entrance and directly in front of our porch. Today, their representative acknowledged that he saw the sign and understood it meant no selling, but he still proceeded to start pitching services. I told him I was not interested and pointed out that the sign clearly says no soliciting. This was not a misunderstanding. The sign was visible, he acknowledged it, and he continued anyway. I do not appreciate a company ignoring clearly posted homeowner boundaries. I would not recommend this company's door-to-door sales practices.