Amazing customer service! Had a 3 yr old light fixture and…read morethe glass shattered. Not only did the owner know exactly what fixtures I owned, but she got me replacement parts and didn't charge me! Will always shop here!

Do not buy any lighting at this store!!! They have horrible customer service and are not willing…read moreto help in any after service. Prices are ridiculous. Better off going to Home Depot! Will never even look in their direction again. I have dealt with a reputable lighting store in Toronto my whole life - should never have stopped here. The Manger John is arrogant and rude.

We were looking for an extension rod for a ceiling fan, and had been to two of the big box stores…read more(one was where we originally bought the fan) and neither had the rod in stock, or were willing to order one for us. We came to Home Lighting Factory Outlet, and the gentleman (sorry didnt get his name) was quite willing to help us out. Although he didnt have exactly what we were looking for in stock, he was willing to order it in for us, or even to go as far as to paint the rod that he had in stock the right colour for us. In the end we decided to go with what he had in stock, as it tied into one of the colours on the fan. We will certainly be back again, as we continue with our lighting updates.

If I could give less than 1star, I would. I ordered 2 bathroom vanity lights. Special order. No…read morerefund. $800 Said it would take 2 weeks. It took 8 weeks minus 2 days. And the order was wrong. I wanted brushed nickel. I got polished nickel. Which is shiny. Doesn't match my new renovated bathroom. I'm so disappointed. And they had the audacity to blame us for ordering the wrong item. The manager actually said it was our word against the girl who did the order. She said it was posted on the wall. Well maybe it is now. But the girl who did the sale went on the computer and told us yes we could get it in brushed nickel. Well I guess they got my $800 and they won't make this right. They will never get another dime.

Quality work at reasonable prices. Brian came and picked up the lamps, dropped them off a few days…read morelater. He is polite, ,restored the trilights and even threw in an LED trilight bulb. I can't recommend his service highly enough. I'm an older customer and he made this experience trouble free.

Good experience overall. Reliable and did a good job fixing my lamp in a timely manner. Would…read morerecommend to others.

Union Lighting is known to have the most lighting selection in all of Toronto. We came here to get…read moreinspiration and to check out some lighting IRL instead of just me imagining through Pinterest. We wanted some statement lights over our dining table and kitchen counters. I don't understand why there are such low ratings here. I'm sure many people here are just browsing, and I rather have a sales rep give us the space and only come to us if we need help and seriously find a piece we're considering. So I have no issues with how no one really came up to us. There's a lot of lighting, but personally, not enough contemporary/modern lighting to our liking. We did take some pictures of the few we liked that are more contemporary-inspired. However, we don't love it enough to pull the trigger. The prices for the lighting are very high for the ones we looked at, about $1500 (for that round chandelier) to $5600 (Criss Cross silver lighting). We liked the look of the round chandelier the most. To our surprise, our neighbour has the same one. So loses that unique appeal. Also don't know how we would change the light if it burns out? Lighting is all personal preference. This trip nothing really screamed "this is the one" for us. If you're into other design themes like traditional, industrial, mid-century modern etc, you may find there is more to your liking than the modern/contemporary styles here. I still recommend to check it out though for yourself if you're in the market for lighting.

Customer service is terrible. I've been to the store 3-4 times and I have to wait for the same…read moresalesperson for more than 20 minutes every time. This salesperson couldn't give me the time of the day even though I just bought a light fixture that costs more than $1k. I would have cancelled the order ( due to poor customer service) but I'm sure they will think of a way to charge me restocking fee. Will take my business somewhere else!

I had a vintage glass lamp base (bought on Etsy) and a braided power cord (bought on Amazon) which…read moreI wanted to combine into a functional bedside lamp. Carlos replied to my enquiry immediately, helped me find a base and socket (and lightbulb!) that fit my aesthetic requirements, and assembled the lamp while I waited. 11/10 experience and customer service + communication. I would recommend this place to anyone who needs a custom lamp/lamp repair.

Brought in 3 lights to be rewired and an empty shell to be wired. We were given post-it notes on…read morewhich to write our request. Carlos dumped the pieces for 2 lights in a box, wired 1 incorrectly (1 instead of 2 lights) demanded $900 cash before releasing the lights. The electricians refused to install them as Carlos had no CSA approval. The family-run business of Eurolite has sent blustering responses to our complaints.