Easy to get ahold of and schedule a repair, quick to show up and got me fix in a matter of an hour…read moreor so. Quick diagnostics and repair and for a fair price.

Mike did an excellent job installing the range and dishwasher for a good price. He is very…read moreknowledgeable and is able to work around obstacles. I would recommend him.

Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

Our "antique" dryer was making very loud rumbling noises since we moved in, and then decided to die…read moreon us. So we called these guys, and the guy who came had a part for our dryer in his truck, and fixed it! For the first time ever, our dryer is quiet! Its amazing.

Middle-aged washer quit mid-cycle with tub full of water. I called Appliance doctor and set up an…read moreappointment for the next day. Garry showed up within the promised time and diagnosed the simple problem within minutes. Fast, effective and reasonable on price. Definitely the folks to call in the Cumberland/Frostburg area.

Technician was very good. He is experienced and attempted several trouble shooting attempts to fix…read morethe refrigerator's Keurig coffee system including using new parts. Unfortunately he was not successful. I have serious doubts about my GE product and manufacturers warranty. My sense is after purchasing the warranty GE sold it to a third party so now I'm in limbo awaiting finger pointing. Meanwhile I'm without one of the key features of a new refrigerator that I've owned for a short two years. Bottom line .... I'd likely never purchase another GE appliance if this is not resolved in the next 72-hours!

Excellent service and support! Thank you. The value of our quality of life increased exponentially.read more

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

Contacted Daryl Hoyt to repair our GE washer. He ordered the necessary parts ahead of time. He…read morecommunicated well and did an excellent and efficient job for us. Highly recommend.

5 star rating for many reasons.! Responds quickly to…read moremessages/calls Great communication Skilled workmanship Prompt arrival at service time Fair and reasonable rates