Unhappy with Dr brasfield. He doesn't have a good bedside manner and if your not a surgical…read morecandidate your low on his priorities even if in pain. He is the only dr that has caused me to have severe pain in a lumbar epideral

Dr. brasfield doesn't even get one star. He is very abrupt with his patients. I do not advise…read moreanyone spending the money to see this doctor. You spend good hard earned money and this man wouldn't even treat patients with respect. I have seen a lot of Doctors in my day and he is one of the worse Doctors out there. I would hate to see him do a surgery.

There supposed to be pain management and the refuse to help you whit anything .i went there for…read morehelp and got none

I am beyond angry at Twin City Medical. I've been going there for a couple of years, and started to…read morereconsider after Dr. Katie Olubowale declined to provide me any type of real pain relief after I had a terrible case of shingles (from having small pox as a child). She treated me as though I hadn't been a patient for years, like I was a junkie attempting to find my next score THROUGH A DOCTOR. Real bright, that one. She was the one that confirmed my shingles in the first place and prescribed me Tylenol. TYLENOL. Shingles are extremely painful, btw. If you haven't yet, I encourage you to get vaccinated for shingles and don't wait until you're 50 like the commercial states! You can get it sooner than that. I arrived at my appointment on time and texted "arrived" as instructed by the text message sent to me, stated as follows: Hi (patient name), please text us "ARRIVED" when you arrive at the facility. Please wait in your car and we will let you know when to come inside. Please remember to wear a mask and maintain social distancing. Only parents and caregivers may accompany patients to their appts. Please arrive at 8:25am and bring all medications with you. I'm not given any further instructions, so I sit in my car and wait for them to let me know when to come inside, as per the texted instructions. I wait and wait until I start getting nervous. I go inside without being told and take a seat. I see patients come and go, and I'm still sitting there.. waiting. After the third patient goes back, I finally ask the receptionist (if you can call her that) why I haven't been seen. Turns out she somehow didn't know I was there, despite my following their text message directions! Apparently, the rest of the patients just ignore the directions and go right on in and up to the window... points for being ignorant of directions, I suppose. At this point I'm fuming, having wasted 45 minutes waiting unnecessarily due to poor instructions. I ask what's taking so long and she replies ""Dr. Katie bumped you down a couple of spots." Wait, WHAT?!? I'm being punished for following THEIR PROTOCOL?!? Unless I have to drive an hour out of my way, I'm done with Twin City Medical and am looking very, very hard for a doctor who has enough common sense to either respect patients that follow clear, laid out instructions even when her staff can't manage to, or can get their staff in line to actually give a crap about patients and their valuable time. I'm so tired of doctors acting like their time is more important than the people they make their living off of.

I've been to Twin City Medical twice since moving back to Bristol in June. I have a myriad of…read morehealth issues. I found the staff to be courteous, if not overly friendly, but then they put up with people all day, so I imagine that takes a toll. Dr. Roy Andrews was exceptionally nice and on my first very encouraging about getting me in to see a neurologist and pain management. I left the office feeling encouraged that someone seemed to know what needed to be done. However, he had failed to see something in my paperwork. My next visit, 2 weeks later, burst my bubble. He couldn't recommend me to neurologist or pain management as I have no insurance and virtually no income. But none of that was Dr. Andrews fault and he was still very kind. So, in all, the worst thing I can say is that they can't perform miracles or provide no cost healthcare. Their sliding scale payment was still affordable for me. But, for now anyway, nothing can be done but maintenance, pretty much like the past five years.