Two men and a truck did our move in early March - moved within Newmarket. We received a quote…read morewithout a site visit, which was our first hint that it was not going to go well. The short version is there were numerous problems with the move; from numerous boxes being moved to the wrong rooms (despite being properly labelled), some items not being moved at all (resulting in us having to rent a truck the next day to complete the job ourselves), to a new items being damaged (armoire and couch). In addition, the move was bigger than the quote, so we received a bill that was $750 more than the quote. This is on top of a very generous tip we gave the crew before we were aware of the issues. We called 3 weeks later to report these and was told someone would get back to us. Nobody called back, so we called again and spoke to a gentleman (I believe Stewart) who has no interest in doing much to make it right, other than fix the items that we had already repaired ourselves. VERY DISAPPOINTED. More disappointed in the service after the fact than the actual move. Stewart spent the entirety of our call interrupting me to defend why he wasn't prepared to make it right.

The movers did not communicate with each other nor did they communicate with us. One worker would…read moreopen the door and leave it wide open while it's -10 out then yell at my family and I for not having it open all the time, at this point in time we only have electric heaters since we weren't able to get gas installed in time for move in. As well that same mover wouldn't listen to anything we said about where things should be placed, and then would drop it wherever he felt like and walk away. He was bitching about his own co-workers and also at my family. Overall, this experience was absolutely terrible and my family and I were so beyond disappointed about how they treated us and there lack of respect.

Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.

I've been stopping in at this location regularly to drop of Fedex packages for pick up. The…read morelocation is easy to access, not too crowded and you are greeted by Carlos; a dual employee for Access Storage and Fedex. Parking can be a bit muddy and its just an easy turn off industrial. Be mindful that Fedex pick ups occur every day of the week except Thursday.

We have been using Access Storage Cambridge for many years! Carlos has been amazing to help us get…read morethe right size storage for our needs. Even in an emergency situation (basement flood), he's there to help! So grateful! Thank you!!

Chris runs an extremely professional business. In advance of the move, he came to the house,…read moreprovided a clear explanation of the process, and provided a thorough estimate. On the day of the move, Chris, Andres, Sebastian, and Adi were extremely professional, polite, personable, efficient, and conscientious. They thoroughly wrapped each piece of furniture to be moved and carefully removed each item from the home. I was terribly impressed with the whole process. I would highly recommend The Right Movers to others. Thank you for your help! Kari

From the owner: Call The Right Movers for a FREE home estimate! We offer…read moreservices such as household moves, long distance moves, personal packing services, internal moves, junk removal & furniture deliveries.

Excellent price. Service. Quality. Family owned business -…read morelove supporting the little guy. I seen a review here about competing with Home Depot - not going to happen. Have we not lost enough family business' too the big corporations. Fat cat CEO earning millions - well the family business spends their money in your neighbourhoods - supporting each other. Much rather put a extra dollar in family company - rather than big corporations. Great job guys - good luck.

Crooks. Sold boxes labelled and advertised as 13" wide. I needed 13" for what was going in them…read more Box were 1/2" short and useless. 20 boxes. No refunds. The guy kept the boxes I didn't need at the store - no exchange (as I didn't need bigger boxes) & no refund. They made over $75 selling me air. Horrible business practices.

The worst move I have ever done in my life. First they were an hour late. We're not careful at all…read morewith furniture dropped and broke my China cabinet broke a piece off a dresser. Took way too long very slow my daughter helped them all day. Then took longer for lunch then said . Driver was rude . In the end took 100 dollars off big deal.