My family and I ate at this Applebee's restaurant in the summer of 2016 and we thought it was great... We ate there again on January 9th, 2017 on my birthday thinking that we would repeat the great summer experience. I ordered a full rack of baby back ribs with baked potato and broccoli. When the dinner arrived, the ribs were dry and somewhat tough... They appeared to have been cooked the day before then microwaved to warm them up. Succulent is NOT a word one could describe them with. I complained and was served another order with exactly the same results. I am no stranger to good ribs and these guys did NOT qualify in any respect... The broccoli was served plain, steamed and not toppiing not even butter. The baked potato was reasonable but not outstanding. My wifes dish was overly spicy and she had specifically questioned the waitress as to weather it was a spicy dish and told that it was mildly spicy... Not true, too hot for my wife to eat so they offered her another food choice... She ordered a hamburger and it came with patty, two buns and cheese... NOTHING else in it at all. I was happy with the waitress and even the manager but the cook or the food were lacking. I don't feel that we will be returning there anytime soon. Either the cook has changed or else he failed the McDonalds 'reheat and serve again' classes. To set the tone, none of the meals were served with any garnishment or plate appeal. This is all contrary to our visit earlier the previous summer. Applebee's is supposed to be a upperend bar/restaurant chain but this experience has certainly left a foul taste in our mouths. It is my hope that this review might inspire the management to take a close look at the meals served and consider putting forth an order that LOOKS as well as Tastes appealing. read more

While I was out one night I decided that I would stop for dinner at Applebees. I've been to Applebees more than a few times. The food was usually decent even if the service was lacking, but I was feeling motivated enough to eat there mostly due to a gift card I received. I ordered a steak with sauteed mushrooms and garlic mashed potatoes; my favorite dinner order there at the time. My food arrived looking as good as always but it was when I took a few bites out of my steak that I noticed something unforgivable. As i chewed my food I noticed that the mushrooms were much more solid than they should have been. I checked the contents of my mouth only to find that with my mushrooms they had also cooked a nice chunk of cardboard. This was only complimented by the fact that my potato was completely under cooked. Needless to say I will not be returning to Applebees again. One mistake would easily be forgiven as I have also worked with food, and I realize that mistakes happen. However, I was treated with bad service, bad food, and left wanting report the restaurant to Food Safety. read more

I would like to tell you my experience at Applebee's in Albany Oregon. I went in to restaurant at 2:00 on Sunday to have something to eat. The hostess said she had to get the manager . His name was Joel I think. He said he couldn't seat me at a table , that I would have to wait at least 20 minutes until the two ladies were done eating. I'm a handicap person in a wheelchair. I felt I was discriminated against because I was in a wheelchair. He made me feel very sad and I was crying when I left. I hope that does not happen to someone else. It's hard enough to deal with my disability without having someone being mean to you. My name is Loretta and I try to help support the locals. I just wanted you to know he was not a nice man. There were only a few people in the restaurant at the time.Thank you for listening to me. read more

Let's just say Applebee's is safe. At least in my experience it has always been predictable and I always get what I expect. My recent visit to the Albany Applebee's was with my wife and some friends and we went to eat and watch Oregon State play UCLA. We sat in the bar area where we could see the game. The bar tender was also our waiter and as expected he was friendly. My wife ordered chicken sliders which are an old menu item that can still be made. This is why I rate Applebee's as just okay. My wife and I go to Applebee's to get comfort food. These are foods that are good because they are predictable. So when the menu changes and the items we come to rely on are dropped from the menu we no longer have a reason to eat there. This happened when Applebee's had onion peels on the menu and then were dropped. We didn't go to another Applebee's for at least 5 years. I ordered the the boneless chicken wings appetizer. This would end up being my dinner since I was pretty full after eating them. They were good and as expected, exactly the way I have ordered them in the past. My wife also had a Margarita which she claimed was very good. Applebee's is also indicating on its menu healthy and low calorie options. I haven't tried these. If we go back I will need to try these and hopefully I will be able to raise my rating. Although I expect I will find something I like only to find out on the next visit it has been dropped from the menu. read more

We were hesitant about coming here but it was close to an errand we had to run. We have had really crappy service at locations in Corvallis and Salem in the past. Now that being said the Albany location was AWESOME, it looked like it was going to be a long wait as we walked in but they seated my wife and I right off the bat. Our server was Lloyd, he was an amazing server. He took our drink order and made sure we were never low on our drinks the entire time we were there. My wife has a gluten sensitivity and he helped answer any questions we had, he also remembered the allergy as we were getting our food and didn't bring something out that had gluten which we were thankful for. He was amazing and attentive the entire time, something we haven't had at other locations. He also had a full section so it shows how good he was. We will definitely be coming back to this location versus others. read more

We always go to Applebee's for late night apps as a woman's night get away. But this new menu and steaks are actually worth going again for. I took my husband this time who's a total beef snob and he didn't complain. Which means he still thinks he can make them better at home on the traeger but these were pretty good he said. Which actually says a lot LOL. Also we had Lloyd as a server. I mean who could be better. Lloyd is the best!!!! Applebees should know that there is a huge post on Facebook and albany happenings featuring Lloyd!!! He is a terrific server and running out to a customer in the parking lot to tell a customer they paid to much is amazing. That more then just good service that's honor and integrity!!!!!! read more

My husband and I were there this past Saturday for lunch. Not sure what the bartender was on but YIKES. My perfect margarita wasn't very perfect, another guy sent his back and all she did was pour it from the glass he obviously has drank from, back into the shaker, add simple syrup, poured herself a taste and then sent it back to the customer.Yuck. All the while complaining and bitching at the wait staff! Some of our good was burning hot and some barely warm, it was really disappointing. We wish would would have just drive back to Salem to eat. read more

The service was slow and rather absent. It took awhile to even see our server after being sat when the restaurant wasn't very busy. I had a moment where I wondered if we were sat in an unmanned section on accident! Siracha shrimp was a bad choice and they have very limited dairy free options available. read more

I like the Asian wings which all Applebees have. The staff is pretty decent and the good arrives quick. They do need to clean those table tablets...pretty grimy. read more

Single worst experience in a restaurant. During our 45 minute to get our bowl of soup and a quesadilla, the waitress spilled an entire beer on me. Totally not her fault, accidents happen. 15 minutes later the manager comes out and asks who got beer spilled on them. I said it was me and she says "okay" and walked off, never to be heard from again. This is not the first bad experience I have had in this restaurant, but it is certainly the last. I will NEVER patronize this chain again. read more

Bland food, overpriced beers. Overall you can do waaaaaay better. Cesar salad was so tasteless and chicken was grissel. 14 dollar appetizer that was greasy and bland. 4.25 for a domestic... read more

Let me preface this by starting out that my employer gave me a gift card to Applebee's, otherwise I would have probably gone somewhere else. I have had mediocre experiences with Applebee's in the past and had a similar expectation for this visit. I took my wife to lunch and were there just after they opened. The host was cordial and actually opened the door for us. However, he definitely had a script to follow (everything he said just came across as in-genuine). The employees were messing around with the stereo and kept changing the volume which made it difficult to have a conversation. As for the food, I ordered an the American Standard burger and my wife ordered the Classic burger. The food was good other than I actually had a couple of pieces of bone in my burger. I understand how hamburger is made but it's pretty rare to get bone in it anymore and these two pieces were around a centimeter long each. My wife actually complained to me that her burger had too much cheese on it which stuck to her mouth (and my wife likes cheese). Our server was nice and attentive. I wanted to put $20 on the gift card I had and the rest on my credit card so I could write in a tip. She said "no problem" and went to process the transaction. When she came back several minutes later, she informed me that she accidentally ran my credit card for another table's ticket, had to reverse that transaction and re-run it correctly. She handed me a stack of receipts, apologized and said that the reverse charge would probably post to my account in a day or so. I understand mistakes happen, but this visit to Applebee's absolutely fell into what I expected from them when I walked in the door. Unless you have a gift card burning a hole in your pocket, I would avoid this Applebee's in favor of somewhere else. There are plenty of other places close by with better food, atmosphere and service, Red Robin, No Baloney and Novak's (just to name a few). read more

I had dollarita and they served it in a hot Glad. I had them get me a chilled glass. The server was rude at first I don't know what is wr

This Applebees is not one of our favorites. The few others we've been to before have been great. The service here was horrible, it was packed and we did not get seated for about 20 minutes, despite there being tables available. We were told from the host that he did not want to overwhelm the servers by seating us... which is about the most idiotic thing you could say to a customer. If the servers are overwhelmed by a busy restaurant, get rid of them. The customers comfort should be taken into account before a paid employee, sit us at a table and give us some menus! Anyway, we were greeted about 5 minutes after being seated from a server, he said he would be right with us. After another 10 minutes, we just got up and left. Nobody noticed us leaving or said a word to us. At this point we were starving and most everything else was closed. We just went home, we'll never go back. If you're busy, hire more people, schedule more staff. Letting customers slip through the cracks because you want to save on labor costs is a pretty short-sighted way of doing business. This place is regularly busy, you are very lucky the people of Albany don't have many options. VERY lucky. read more

Following the formula of franchise restaurants, Applebee's here is like Applebee's anywhere. Food is average and service is hit or miss. I will give props to the management team, though. I had a complaint over a lunch issue and the management team was super responsive and helped me to resolve the problem in a manner that was pleasing to me. read more

normally i love apple bees and their service is phenomenal but my waitress heather was obviously not having it. She ignored all 4 of my friends but talked to the people near us, she avoided eye contact. waited 15 minutes to bring us our refills. She noticed our drinks were empty and still ignored us and our needs. She took her lunch break while we waited for our checks and our refills. read more

The Applebee's in Albany is great. They made some changes about a year or two ago and the place seems a lot cleaner. Last time I went the service was great and the food was delicious. I like to go between the lunch and dinner rush, as we seem to get the best service. read more

Impressed!!!! We ordered the two meals for 25 dollars. The salads were fantastic!! The main course was outstanding!! Just the right amount of food. Great service!! Even though the place was busy, it was clean!! Our new favorite for sure!!! read more

It's Applebee's you get what you expect. The place is clean and the staff is friendly so that's a huge plus. The food is good and again it's Applebee's so if you have ever been to one that's what to expect. I've only been to this one in Albany twice but so far so good. read more

Arrived to a packed lobby. Hostest wouldn't make eye contact and said it's a 15-20 minute wait. There were 15 open booths, bussed, with silverware and places ready to go. Asked if we could go in the bar and said yes to the bar but not to any of the 8 open tables because they were part of the rotation. I'll go next door to burger king, at least there you can sit at an available table. Not coming back. read more

Well, we had a good sever, the food was great. I'm a diabetic, and I have ask for the nutrition binder and they ask why I needed it.

Foods decent but didn't expect much it's Applebee's. Absolute worst service I've ever had! read more

It's the only option after ten unless you want fast food jack in the box. It really isn't anything to feel good about. From sad faced bartenders that think they are pretty important to kitchen staff looking like they missed their parole hearings. I had a $10 slider/burger that was overcooked and really unimpressive. The fries were decent after bartender/server was gracious enough to bring to me ketchup to cover up the taste of the burger. And I had to get my own water refills from the pitcher on the bar because he seemed to pissed at the world to maintain even eye contact. read more

The service in this place is horrible. I have gone here three times to attempt to not be bias about a possible off night, and every night is an "off" night. The manager runs around like he doesn't know what is going on, and doesn't help out at all. Your drinks take forever to get. Food is thrown on your table without you having a chance to ask for silverware, sauces, etc. I'm done. I even wrote a two page letter to the manager once and she gave me a $50 gift card to use and a wonderful apology. I went back and the service was even worse. I highly recommend you skip this place and go someplace, anyplace else. Go to the one in Salem, the service at that one is great. This place needs to be audited bad by corporate. read more

Been to this Apple bees twice and both times was a horrible experience. Food is always cold or burnt. They always mess up no matter what I order! read more

Extremely slow service on a dead nights. Food cold. Steak had good flavor but couldn't chew it enough too break down the toughness of the meat. Poor quality at high prices. read more

All I can say is that the food was good but the service staff is slow, and completely unatentiv to us. Apparently there are no refills on water, and takes a long time to get ranch for you appetizer. Maybe they had to make the ranch. read more

They have a Great bartender named Nicole. I have been there several times and this young lady always has a smile on her face and is very attentive. Food is excellent! Especially the Butter pecan Blondie. Chips and salsa are excellent ! Drinks are good as well! read more

Wow what terrible food now. We went there for dinner tonight and was very disappointed with the food. My mom ordered the honey pepper chicken with the 4 cheese macaroni. There was no cheese taste or even appeared to be any cheese on there. I got the shrimp and wow I didn't even eat half. Would have been better off buying frozen shrimp from grocery outlet. read more

Took my mother out for dinner and wasn't dissapointed. We both had the fajita combos and they were very tasty. Our server Jillian was very attentive and made sure that the order ( mom has special needs)was correct. Overall service was excellent. read more

My daughter had a gift certificate. Thinking it would be a nice treat but was unpleasantly surprised. I ordered fish and chips ...lots of fries,a thimble of slaw and three pieces of fish. One was ok,one was doughy raw and one was dry and crumbly.My daughter had stuffed ravioli looked like a plate of vomit,not hot and three times she requested a bread stick (it's on the menu).My son had a spicy chicken sandwich and onion rings.He sent the sandwich back as it didn't have buffalo sauce on it.When he got it back it was a mess sauce all over the outside of the bun.A very unappetizing plate of food.Save your money and don't go here. read more

The service slow and spiratic seems like a different one for each part. And a long wait I between each one. Burnt meal along with clod side dishes. Not very happy read more

So... there was a bug in my salad. Then the manager says "yeah sorry sometimes bugs come in with the produce" ... umm don't they wash the produce though? Gross. Service wasn't terrible though. Just not impressed with the bugs. read more

The food was o.k. The waiter were nice. I go back again and try something new just for a change. I like the low calories dishes.

My wife and I dropped by the Albany Applebees for some snacks after a late meeting. We waited at the front to be seated while two waitresses walked by and ignored us. I'd estimate it was about 20% occupied. We finally grabbed a menu from the stand and seated ourselves. The tables had a sticky coating on them, like you'd find in a cheap greasy spoon café. A waitress came by after a while and took our orders. My wife ordered a loaded potato, and specifically asked the waitress for butter on it. After taking our orders, amazingly the waitress sat down at a booth nearby and visited with her friends before taking our order to the kitchen. When the orders did come, the potato was cold and of course, no butter. She also never offered to refill my coffee cup. We won't be returning. read more

I came to try this place when it recently open in town, my friends said that i needed to try to it because they had great food. One day my parents and I decidied to go and have dinner their. We walked in and we had to wait 15 minutes tobe seated, they kept telling us that it wasn't going to take a while for us to get seated, thats why we chose to wait. There service is horrible and our server took for ever to get us our order and to top that off when we got our food it was cold and i told her that why was i getting my food cold, and she replies "I'm sorry, let me take your plate and bring you another one." I told her no thanks, just leave it like that, but I will expect a discount for this. I didnt let her take my plate because they were going to take another 15mins. This is a bad place to eat and the price for their plates are really exagerated specially when they take a while to serve your food and for ever to get refills, since then i havent gone back to this restaurant. I will rather spend my money on a hamburger than this restaurant. read more

Very slow service. Got my tea refill after we paid and had to leave and never got my ranch for my onion rings.. Brisket tacos were very good. My companion's steak was bland. Server was very nice and restaurant was clean. read more

After 10 minutes of not seeing an employee anywhere i left without being seated. It was about 1030 pm and there were people around but no one checking drinks. After i was to annoyed to stay we walked out and as we drove away saw a pack of 5 or so employees standing at the car side only door talking. Time to fire the staff and train some monkeys. read more

I came here last weekend, the food was cold and they got hair in our food twice in a row in two different dishes.. My friend asked if the cooks wear hair nets, the waitress told us they do & even ones that cover facial hair, but she said none of the cooks had facial hair. When we left we can see the kitchen from outside through the take out door and literally none of the cooks were wearing hair nets, and they also had facial hair. Not coming back. read more

Love applebees. The have wonderful specials. Can be a little spending depending on what you are looking for. The service is great and they really go out of their way to help you out and make sure that you are happyov read more