Purchased a couch and loveseat August 2025. I visited the store in person soon after purchase and…read more3 times total as well as multiple emails to start to track communication. Every time a friendly we will look into this/ fins parts/ send someone out to the house and took my phone number .... never happened (obvious this is how they do business not a one of) - shop elsewhere.

We have purchased furniture and appliances from this store since 2018, never to be disappointed…read morewith great service and value! The owners and staff are very friendly, courteous, and I never feel pressured. My go to guy is Kevin, such a pleasure to deal with. Well done Hometown Furniture & Appliance!

We ordered some extra kitchen cabinets and paid our initial deposit 7 months ago. The second…read morepayment was taken after the cabinets arrived. The side boards were too short and the crown moulding and handles were missing. A new side board was ordered. another 16 weeks with no update. An installer came out eventually and said he could not install is it would never work out and left. Months went by with unreturned messages and calls. After six months of numerous requests for a refund we were told we will refund you after someone picks up the pieces and brings them back. To date no one has picked up the cabinets and side boards. No refund and we're still calling for a pick up. The delivery and pick up team say they know nothing about it. Over $5000.00 still in their pocket. Will never do any business with them again. Hoping we get our refund.

I was passing thru town and didn't expect a retail hardware business would close by 6pm on a…read moreweekday. I walked in (the doors were open and the lights were on), one employee asked if I needed anything and said they closed in 30 seconds. He was corrected loudly and immediately by other employees who said they were already closed. Then, as I walked into the main aisle and over to the exit, I got yelled at by an employee about how they were closed. By now, it might have been 6:01pm. I've never known any store to be SO rude and obnoxious. When I went to the exit doors, they were already locked. And, the entrance wasn't letting me out. It took about a minute for the employees to figure out how to even let me. Given the situation, it seems they had locked the exit BEFORE the closing time (likely, a serious fire code violation) in their angst to leave not one millisecond past closing. All in all, pretty much all the employees streamed out the door by 6:02pm. I wasn't planning to wander around for long, especially once learning they were closed, but I would expect to have been treated with more dignity about the matter. Most places I've been give you at least a few minutes after closing to wrap up one's shopping and get out. Clearly, these employees don't care about customers enough to even be pleasant and courteous in their demeanor. Having worked in retail (food) and professionally, I'd never expect to be out the door within 2 minutes of closing time. I certainly wouldn't recommend this business (or these awful employees) to anyone.

Quality products at low prices, knowledgeable and friendly staff, and timely service. Couldn't be…read morehappier. Thanks to my local Brick!

I went in the purchase metal bed support slats that I saw on their website. At first the salesman…read moresaid they'd have to order them in, and then he looked them up and said they had a set in the back. I asked to see them but he said I couldn't as they were in a box. I then asked if I could return them if they weren't appropriate, since I couldn't see them before purchasing. He said No, because of Covid. So I walked out. I find this really strange as they advertise a buyer has 180 days to try out a mattress. But metal slats can't be seen before purchasing and can't be returned? I'm never shopping there again.

Aladdin did 200 square feet or vinyl plank in our house which ended up with large gaps. Contacted…read morecompany but they don't even repond! What kind of a business is this!?

Absolutely would recommend this flooring company. Quality product, professional services. They took…read moregood care of moving appliances and furniture, were very careful and consulted with me during the process. Any concerns or questions I had were answered quickly and with patience. It was intimidating to arrange all of this on my own. However, I found Leigh Gosse to be straight forward honest and helpful. The installers were also professional and respectful.